director of retail operations resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Director of Operations eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of Continuous Strategic Improvement and Lean Business Planning with training in Leadership Development. Motivated to learn, grow, and excel with an exciting organization.

  • Collaborated with team of 65 in the implementation of company's culture through Vision, Mission, and Core Values. (Best One)
  • Completed John Maxwell "5 Levels of Leadership" course (Best One)
  • Completed Franklin Covey "Speed of Trust" leadership course, and apply those principals to daily interactions across all levels. (Discount Tire)
  • President's Club Store Manager 5 times (Discount Tire)
  • Peer chosen regional representative, to executive staff, in regards to current culture and future business forecasts. (Discount Tire)
  • Operations Management
  • Strategic Planning and Execution
  • Supply Chain Management
  • Logistics Expertise
  • Risk Analysis and Management
  • Budgeting and Forecasting
  • Team Leadership
  • Safety and compliance inspections
Work History
Director of Retail Operations, 01/2020 to Current
Simmons BankClinton, AR,
  • Leverage experience through vital management positions guiding business to success.
  • Collect and interpret key metrics to determine which programs meet desired outcomes or require further streamlining for success.
  • Support business growth through strategic planning and process development.
  • Streamline company processes and procedures while enhancing customer satisfaction.
  • Produce regular key performance indicator reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Collaborate with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Modernize and improve operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Delegate assignments based on operational needs, project needs and knowledge of individual team members.
  • Devise new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Achieve substantial net profit increases by using market expertise and business knowledge to make proactive decisions.
  • Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Appraise inventory levels every quarter and order new merchandise to keep quantities well-stocked.
  • Coordinate monthly leadership meetings to educate team members on best practices to optimize productivity.
  • Manage 65 team members across 7 departments, resulting in approximately $2.5 million increase in annual revenue.
  • Track trends and suggest enhancements to both challenge and refine company's product offerings.
  • Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Promote positive customer experience through day-to-day supervision and management of multiple retail and wholesale facilities.
  • Support owner's decision-making and strategy planning, forge productive relationships with top leaders and serve as key advocate for various personnel issues.
  • Create and implement aggressive action plan to address pressing cost control needs.
  • Manage, train, and motivate Store Managers and Assistant Managers to continuously improve knowledge and abilities in automotive service field.
  • Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Interview and hire strong candidates for team openings, using job boards and social media to find applicants.
  • Negotiate price and service with customers and vendors to decrease expenses and increase profit.
  • Demonstrate exceptional knowledge of process optimization in relation to profit and loss.
  • Ease team transitions and new employee orientation through effective training and development.
Retail Sales and Training Manager, 09/2018 to 01/2020
Global Partners LpMiddlebury, VT,
    • Developed and instituted training methods to diversify instruction, strengthen learning opportunities and enhance program success.
    • Conducted orientation sessions and organized on-the-job training for new hires.
    • Reviewed and edited all training materials for accuracy and company policy compliance.
    • Coordinated ongoing technical training and personal development classes for staff members.
    • Assessed skill gaps for employees in retail and wholesale departments and developed training courses to meet identified needs.
    • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
    • Managed new employee orientation training process for more than 20 employees each year.
    • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
    • Directed field training to enhance participants' skills.
    • Developed departmental systems and procedures to better align workflow processes.
    • Coordinated and prioritized required training courses for Store Managers and Technicians.
    • Trained new hires to perform cross-training exercises with experienced workers.
    • Selected and assigned instructors to conduct specific training programs.
Store Manager, 02/2006 to 09/2018
Discount TireCity, STATE,

Throughout 12 years at Discount Tire managed locations in Texas, New Mexico, Oklahoma, Ohio, and Indiana.

  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • 1 of 20 managers chosen among 1,000 stores to design, learn and implement, as change agent, entirely new customer experience strategy.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed multiple assistant managers successfully in fast-paced environment through proactive communication and positive feedback.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Maintained proper product levels and inventory controls for tire, wheel, and accessories merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Oversaw, trained and encouraged multiple tire technicians, service coordinators, assistant managers, and store managers promoting culture of efficiency and performance.
  • Kept inventories accurate with daily cycle counts and monthly audits to identify and resolve variances.
  • Developed new store location from ground up by hiring and training efficient team.
  • Approved regular payroll submissions for 25 employees within Kronos and Paylocity.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Oversaw and improved tire and wheel sales worth over $3 million per year through efficient coordination of daily operations.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Rotated merchandise and displays to feature new products and promotions.
Associate of Arts: Business Management, Expected in
Prairie View A & M University - Prairie View, TX
  • Professional development completed in Supply Chain Management.
  • I completed 3 years of school on a Naval R.O.T.C. and football scholarship. I did not complete school due to an injury from football.
  • I spent 3 years in Naval R.O.T.C. completing officer leadership courses and training. I spent 3 years working in the supply chain aboard the U.S.S. Nebraska (SSBN 739) while rotating between reserve and active duty time.

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Resume Overview

School Attended

  • Prairie View A & M University

Job Titles Held:

  • Director of Retail Operations
  • Retail Sales and Training Manager
  • Store Manager


  • Associate of Arts

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