Director Of Retail Operations resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Motivated business professional bringing 18 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Skills
Strategic planning and execution
Process improvements
Recruitment
Business Development
Coaching and mentoring
Training, Development and mentoring
Market Research
Account Management
Sales Forecasting
Key Food Safety Performance Indicators
Food Safety Compliance
Regulatory examinations
P&L Management
Work History
08/2017 to 04/2021Director of Retail OperationsSimmons Bank | Dermott, AR,
Trained team members in successful strategies to meet operational and sales targets.
Increased retail space by 2200 square feet by improving gross profits by 22%.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Recruited, managed and motivated 55-member retail team to give every guest positive and memorable experiences.
Worked closely with the client, sales, marketing and management teams to develop solutions and accomplish shared objectives.
Submitted reports to senior management to aid in business decision-making and planning.
Led and developed management team of 6.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Counseled committees and department heads regarding compliance risks and standards.
Managed effective action plans to respond to audit discoveries and compliance violations.
Established and cultivated productive relationships with regulatory bodies.
Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
Scheduled and conducted evaluations of company policies, procedures and internal control structures.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
10/2015 to 07/2017Retail ManagerXponential Fitness | Irvine, CA,
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Controlled store inventory and reviewed cash handling and operations reports.
Managed controllable P&L line items, including inventory, cash and payroll.
Inspected merchandise for quality and arranged proper display location on floor.
Recruited, hired and trained 120 associates to develop productive team with excellent product knowledge.
Organized meetings for up to 100 staff members to discuss upcoming promotions, key strategies and tasks.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Submitted reports to senior management to aid in business decision-making and planning.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
08/2014 to 10/2015Retail ManagerXponential Fitness | Irvine, CA,
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Controlled store inventory and reviewed cash handling and operations reports.
Inspected merchandise for quality and arranged proper display location on floor.
Kept orderly and accurate accounting records by monitoring sales documentation.
Handled inventories, cash and payroll procedures and managed controllable P&L line items.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
04/2006 to 06/2013Operations ManagerSmithfield Foods, Inc. | Altoona, IA,
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 4-member management team with related direct reports.
Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Implemented policies and standard operating procedures for continuous improvement.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Education
Expected in 06/2016Bachelor of Science | LeadershipOral Roberts University, Tulsa, OKGPA:
Certifications
Retail Certification, Compass Group - 2018
SERVSAFE License #18992904 - 2020-2025
Chick-fil-A Licensee Certification - 2017- current
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