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Director Of Retail Operations resume example with 13+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Motivated business professional bringing 18 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Skills
  • Strategic planning and execution
  • Process improvements
  • Recruitment
  • Business Development
  • Coaching and mentoring
  • Training, Development and mentoring
  • Market Research
  • Account Management
  • Sales Forecasting
  • Key Food Safety Performance Indicators
  • Food Safety Compliance
  • Regulatory examinations
  • P&L Management
Work History
08/2017 to 04/2021 Director of Retail Operations Simmons Bank | Dermott, AR,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Increased retail space by 2200 square feet by improving gross profits by 22%.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Recruited, managed and motivated 55-member retail team to give every guest positive and memorable experiences.
  • Worked closely with the client, sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Led and developed management team of 6.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Counseled committees and department heads regarding compliance risks and standards.
  • Managed effective action plans to respond to audit discoveries and compliance violations.
  • Established and cultivated productive relationships with regulatory bodies.
  • Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
  • Scheduled and conducted evaluations of company policies, procedures and internal control structures.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
10/2015 to 07/2017 Retail Manager Xponential Fitness | Irvine, CA,
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Managed controllable P&L line items, including inventory, cash and payroll.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Recruited, hired and trained 120 associates to develop productive team with excellent product knowledge.
  • Organized meetings for up to 100 staff members to discuss upcoming promotions, key strategies and tasks.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
08/2014 to 10/2015 Retail Manager Xponential Fitness | Irvine, CA,
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
04/2006 to 06/2013 Operations Manager Smithfield Foods, Inc. | Altoona, IA,
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 4-member management team with related direct reports.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Education
Expected in 06/2016 Bachelor of Science | Leadership Oral Roberts University, Tulsa, OK GPA:
Certifications
  • Retail Certification, Compass Group - 2018
  • SERVSAFE License #18992904 - 2020-2025
  • Chick-fil-A Licensee Certification - 2017- current
  • Starbucks Licensee Certification - 2017- Current
  • Internal Retail Brands Expert Certification
  • Developing Dynamic Leaders Certification
  • Controller Certification

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Resume Overview

School Attended

  • Oral Roberts University

Job Titles Held:

  • Director of Retail Operations
  • Retail Manager
  • Retail Manager
  • Operations Manager

Degrees

  • Bachelor of Science

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