Dedicated and hardworking DIrector of Retail, leads and motivates retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations. Manage multiple retail store departments with well-coordinated strategies, industry expertise and exceptional leadership talents. Focused on expanding offerings, increasing customers and boosting revenue with proactive approaches. Specialize in retail and fuel products. Customer-oriented Retail Manager with over 26 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Microsoft Office. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Leadership development
Creating store processes
Building brand awareness
Driving business growth
Customer outreach
Flexible
Time management
Organizational skills
Microsoft Office
Active listening
Conflict resolution
Communication
Education and Training
Drumright High SchoolDrumright, OK, Expected in 05/1993 – –High School Diploma: - GPA:
Tulsa Junior CollegeTulsa, OK, Expected in 12/1995 – –Associate of Science:Business Administration - GPA:
University of PhoenixPhoenix, AZ, Expected in 10/2023 – –Bachelor of Science:BUSINESS WITH A BUSINESS ANALYTICS - GPA:
Experience
Simmons Bank - Director of Retail Operations Gunter, TX, 06/2018 - Current
Counted and balanced registers.
Directed and supervised staff performance.
Used Point of Sale register system to complete transactions.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Grew revenue by improving sales and service strategies.
Managed 34 employees.
Opened and closed store 7 times per week by balancing cash drawers, preparing daily deposits and paperwork.
Trained and developed 34 employees through constructive feedback and focus on long-term career growth.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Delegated tasks to employees based upon individual strengths and experience in management.
Increased sales on consistent basis by developing key customer relationships.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Increased sales on consistent basis by developing and maintaining key customer relationships.
Hired, trained, supervised and motivated team of 34 retail professionals to provide knowledgeable and fast service to every guest.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Wrote and submitted reports.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Assigned 34 employees to specific duties to best meet needs of store.
Recognized for exceptional shift performance.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Processed credit card payments and counted back change and currency with 100% accuracy rate.
Collaborated with company departments to guarantee cohesive branding and strategic product placement.
Mentored newly hired cashier's in upselling techniques,
Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Oakland Vision Project - General Manager San Leandro, CA, 04/2015 - 06/2018
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Designed sales and service strategies to improve revenue and retention.
Managed shrink processes and inventory levels for corrective action planning to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Tracked monthly sales to generate reports for business development planning.
Oversaw corporate communications to streamline data and information sharing initiatives.
Participated in organizational transformation and implementation activities to monitor corporate restructures.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Assisted with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed 100"s of transactions per day with exceptional accuracy.
Walker Parking Consultants - Office Manager Chicago East (Downtown Chicago), IL, 06/1995 - 04/2015
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Updated details in company database by keying in customer contacts and delivery dates.
Managed office inventory and placed new supply orders.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Directed and oversaw office personnel activities.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
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