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Director of Retail Operations Resume Example

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DIRECTOR OF RETAIL OPERATIONS
Summary

Customer service driven, versatile manager successful in building and motivating dedicated teams. Experienced management professional with effective leadership and relationship building skills. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company success. Results focused, offering 20 years of progressive bakery leadership experience.

Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor


Conflict resolution techniques

Meticulous attention to detail

Skilled multi-tasker


Experience
Director of Retail OperationsJan 2008 to May 2013
Sweetish Hill Bakery and Cafe － Austin, TX
  • Successfully managed the activities of 25 team members, including five department managers, representing a wide demographic of ages, backgrounds and skill sets with a special focus on customer service.
  • Responsible for all operations for two fast paced retail stores grossing over $2 million annually.
  • Executed integrated advertising campaign across multiple media channels.
  • Responsible for all hiring, training, disciplinary actions and scheduling.
  • Oversaw the highest retention of employees in company history.
  • Surpassed revenue goals for four consecutive years.
Owner and Operator of import businessFeb 2002 to Oct 2007
The Import Connection Interiors － Austin, TX
  • Owned and managed all aspects of an import furniture and accessories business and showroom, generating sales of over $500K per year.
  • Traveled to markets domestic and international for previewing, planning and ordering of merchandise.
  • Completed in-house payroll and prepared sales statements for accountants.
  • Increased profits by developing, initiating, and managing customer retention program.

Retail ManagerAug 1992 to Jul 2001
Sweetish Hill Bakery & Cafe － Austin, TX
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
Education
Liberal Arts/English University of Texas － Austin, TX, USA 1984-1989
Professional References



Patricia Bauer-Slate

Owner

Patricia's Lunch Box

806 Highland Ave.

Austin, TX 78703

512-294-4115


Laura Lague

Instructor

Austin Community College

3304 S. Pleasant Valley

Austin TX 78741

512-326-5412


Leila Valenzuela

Texas Department of Transportation

512-749-6760

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Resume Overview

Companies Worked For:

  • Sweetish Hill Bakery and Cafe
  • The Import Connection Interiors
  • Sweetish Hill Bakery & Cafe

School Attended

  • University of Texas

Job Titles Held:

  • Director of Retail Operations
  • Owner and Operator of import business
  • Retail Manager

Degrees

  • Liberal Arts/English

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