Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Customer service driven, versatile manager successful in building and motivating dedicated teams. Experienced management professional with effective leadership and relationship building skills. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company success. Results focused, offering 20 years of progressive bakery leadership experience.


Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Conflict resolution techniques

Meticulous attention to detail

Skilled multi-tasker

2008 to 04/2013 Director of Retail Operations Simmons Bank | Humboldt, TN,
  • Successfully managed the activities of 25 team members, including five department managers, representing a wide demographic of ages, backgrounds and skill sets with a special focus on customer service.
  • Responsible for all operations for two fast paced retail stores grossing over $2 million annually.
  • Executed integrated advertising campaign across multiple media channels.
  • Responsible for all hiring, training, disciplinary actions and scheduling.
  • Oversaw the highest retention of employees in company history.
  • Surpassed revenue goals for four consecutive years.
01/2002 to 09/2007 Owner and Operator of import business Yale University | New Haven, CT,
  • Owned and managed all aspects of an import furniture and accessories business and showroom, generating sales of over $500K per year.
  • Traveled to markets domestic and international for previewing, planning and ordering of merchandise.
  • Completed in-house payroll and prepared sales statements for accountants.
  • Increased profits by developing, initiating, and managing customer retention program.

07/1992 to 06/2001 Retail Manager Sweetish Hill Bakery & Cafe | City, STATE,
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
Expected in | Liberal Arts/English University of Texas , Austin, TX GPA:

Professional References

Patricia Bauer-Slate


Patricia's Lunch Box

806 Highland Ave.

Austin, TX 78703


Laura Lague


Austin Community College

3304 S. Pleasant Valley

Austin TX 78741


Leila Valenzuela

Texas Department of Transportation


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Resume Overview

School Attended

  • University of Texas

Job Titles Held:

  • Director of Retail Operations
  • Owner and Operator of import business
  • Retail Manager


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