Customer service driven, versatile manager successful in building and motivating dedicated teams. Experienced management professional with effective leadership and relationship building skills. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company success. Results focused, offering 20 years of progressive bakery leadership experience.
Strong organizational skills Active listening skills Seasoned in conflict resolution Courteous demeanor | Conflict resolution techniques Meticulous attention to detail Skilled multi-tasker |
- Successfully managed the activities of 25 team members, including five department managers, representing a wide demographic of ages, backgrounds and skill sets with a special focus on customer service.
- Responsible for all operations for two fast paced retail stores grossing over $2 million annually.
- Executed integrated advertising campaign across multiple media channels.
- Responsible for all hiring, training, disciplinary actions and scheduling.
- Oversaw the highest retention of employees in company history.
- Surpassed revenue goals for four consecutive years.
- Owned and managed all aspects of an import furniture and accessories business and showroom, generating sales of over $500K per year.
- Traveled to markets domestic and international for previewing, planning and ordering of merchandise.
- Completed in-house payroll and prepared sales statements for accountants.
- Increased profits by developing, initiating, and managing customer retention program.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Developed rapport with the customer base by handling difficult issues with professionalism.
Patricia Bauer-Slate
Owner
Patricia's Lunch Box
806 Highland Ave.
Austin, TX 78703
XXX-294-4115
Laura Lague
Instructor
Austin Community College
3304 S. Pleasant Valley
Austin TX 78741
XXX-326-5412
Leila Valenzuela
Texas Department of Transportation
XXX-749-6760
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Resume Overview
School Attended
- University of Texas
Job Titles Held:
- Director of Retail Operations
- Owner and Operator of import business
- Retail Manager
Degrees
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