Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Successful at evaluating and planning for patient and facility risk while offering exceptional care to all residents. Excellent clinical skills with an in-depth understanding of compliance requirements and industry standards. Excellent verbal and written communication, multitasking and conflict resolution skills.
Knowledgeable Resident Care Director experienced in conducting patient assessment, auditing medication and optimizing processes. History of working in both independent and assisted living environments. Desiring to bring 16 years' experience to a new role with room for career growth.
Experienced nursing professional with exceptional skills in program oversight, team management and complex problem-solving. Capable of establishing schedules, assigning work and overseeing staff performance and state compliance records
Proven skills in overseeing operations, managing nursing care and training staff. Proficient in providing [Home care ] residents with high-quality and cost-effective care.
Knowledgeable Resident Care Director experienced in conducting patient assessment, auditing medication and optimizing processes. History of working in both independent and assisted living environments. Desiring to bring [16r] years' experience to a new role with room for career growth.
Skills
Plan of care development
Continuity of care record
High level of nursing care
Knowledge of HMOs, Medicare and Medi-Cal
At-home daycare professional
Healthcare billing proficiency
Resident care standards
Superior levels of care
Expert understanding of Medicare and Medicaid processes
Residential customer service
Office reception
Care labels
Direct patient care and advocacy
Patient and caregiver education
Team building
Problem resolution
Insurance billing
Customer service
Business operations
Planning and coordination
Inventory management
Supervision
Organization
Communications
Team management
Administrative support
First Aid/CPR
Operational improvement
Invoice generation
Project organization
Relationship development
Process improvement
Experience
04/2018 to 05/2020Director of Resident CareFive Star Quality Care, Inc. | Topeka, KS,
Worked with outside agencies to improve care for residents.
Established and maintained systems that safely met residents' needs.
Completed [Timeframe] audits of charts and medication to assess compliance with facility standards and legal guidelines.
Managed schedules, assignments and performance of nursing staff.
Supervised administrative staff of [Number] [Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Communicated with patients with compassion while keeping medical information private.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Directed and guided [Job Title]s and [Job Title]s in effective patient care strategies and compliance requirements.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
10/2009 to 02/2018Administrative AssistantBrookfield Properties - Retail | Durham, NC,
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.
10/2008 to 02/2018Med TechCommonwealth Assisted Living | Christiansburg, VA,
Provided excellent patient support and care to patients and families.
Monitored patients for medical changes and reviewed and revised care plans accordingly.
Protected patients and employees by adhering to infection-control and hazardous waste policies.
Observed and recorded vital signs and reported changes to physicians or nurses.
Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Supported healthcare teams in consistently delivering timely and quality care according to company standards.
Reported safety hazards to supervisors, removing risk and promoting workplace safety.
Provided medical technology information by answering questions and requests.
Education and Training
Expected in 05/2018 | Practical NursingCTC Practical School of Nursing, Wilkes-Barre, PAGPA:
Expected in 06/1995 | Accounting And FinanceLcccc , Naticoke , PAGPA:
Expected in 06/1993High School Diploma | Bishop Hoban High School, Wilkes-Barre, PAGPA:
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