Director Of Resident Care Resume Example Kingston Manor Pcu/Saberhealth

DIRECTOR OF RESIDENT CARE

Summary

Successful at evaluating and planning for patient and facility risk while offering exceptional care to all residents. Excellent clinical skills with an in-depth understanding of compliance requirements and industry standards. Excellent verbal and written communication, multitasking and conflict resolution skills.

Knowledgeable Resident Care Director experienced in conducting patient assessment, auditing medication and optimizing processes. History of working in both independent and assisted living environments. Desiring to bring 16 years' experience to a new role with room for career growth.

Experienced nursing professional with exceptional skills in program oversight, team management and complex problem-solving. Capable of establishing schedules, assigning work and overseeing staff performance and state compliance records

Proven skills in overseeing operations, managing nursing care and training staff. Proficient in providing [Home care ] residents with high-quality and cost-effective care.

Knowledgeable Resident Care Director experienced in conducting patient assessment, auditing medication and optimizing processes. History of working in both independent and assisted living environments. Desiring to bring [16r] years' experience to a new role with room for career growth.

Skills

Plan of care development
Continuity of care record
High level of nursing care
Knowledge of HMOs, Medicare and Medi-Cal
At-home daycare professional
Healthcare billing proficiency
Resident care standards
Superior levels of care
Expert understanding of Medicare and Medicaid processes
Residential customer service
Office reception
Care labels
Direct patient care and advocacy
Patient and caregiver education
Team building
Problem resolution

Insurance billing
Customer service
Business operations
Planning and coordination
Inventory management
Supervision
Organization
Communications
Team management
Administrative support
First Aid/CPR
Operational improvement
Invoice generation
Project organization
Relationship development
Process improvement

Experience

Director of Resident Care, Kingston Manor pcu/saberhealth , April 2018-May 2020Kingston, PA

Worked with outside agencies to improve care for residents.
Established and maintained systems that safely met residents' needs.
Completed [Timeframe] audits of charts and medication to assess compliance with facility standards and legal guidelines.
Managed schedules, assignments and performance of nursing staff.
Supervised administrative staff of [Number][Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Communicated with patients with compassion while keeping medical information private.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Ordered all supplies needed for the pharmacy and kept tabs on inventory levels.
Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Directed and guided [Job Title]s and [Job Title]s in effective patient care strategies and compliance requirements.
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Administrative Assistant, St Luke's villa, October 2009-February 2018Wilkes-Barre, PA

Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Liaised between internal and external stakeholders to provide updated project status and performance reports.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Monitored attendance records by taking note of staff vacation time, sick days and personal days.

Med Tech, St Luke's villa, October 2008-February 2018Wilkes-Barre, PA

Provided excellent patient support and care to patients and families.
Monitored patients for medical changes and reviewed and revised care plans accordingly.
Protected patients and employees by adhering to infection-control and hazardous waste policies.
Observed and recorded vital signs and reported changes to physicians or nurses.
Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
Supported healthcare teams in consistently delivering timely and quality care according to company standards.
Reported safety hazards to supervisors, removing risk and promoting workplace safety.
Provided medical technology information by answering questions and requests.

Education and Training

Practical Nursing, , , CTC Practical School of Nursing, , Wilkes-BarrePAMay 2018

Accounting And Finance, , , Lcccc , , Naticoke PAJune 1995

High School DiplomaBishop Hoban High School, , Wilkes-BarrePAJune 1993

Resume Overview

Companies Worked For:

Kingston Manor pcu/saberhealth
St Luke's villa

School Attended

CTC Practical School of Nursing
Lcccc
Bishop Hoban High School

Job Titles Held:

Director of Resident Care
Administrative Assistant
Med Tech

Degrees

High School Diploma

Director of Resident Care Resume Example

Resume Score: 80%

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