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Director of Resident Care Resume Example

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DIRECTOR OF RESIDENT CARE
Summary

Successful at evaluating and planning for patient and facility risk while offering exceptional care to all residents. Excellent clinical skills with an in-depth understanding of compliance requirements and industry standards. Excellent verbal and written communication, multitasking and conflict resolution skills.

  • Knowledgeable Resident Care Director experienced in conducting patient assessment, auditing medication and optimizing processes. History of working in both independent and assisted living environments. Desiring to bring 16 years' experience to a new role with room for career growth.

Experienced nursing professional with exceptional skills in program oversight, team management and complex problem-solving. Capable of establishing schedules, assigning work and overseeing staff performance and state compliance records

Proven skills in overseeing operations, managing nursing care and training staff. Proficient in providing [Home care ] residents with high-quality and cost-effective care.

Knowledgeable Resident Care Director experienced in conducting patient assessment, auditing medication and optimizing processes. History of working in both independent and assisted living environments. Desiring to bring [16r] years' experience to a new role with room for career growth.

Skills
  • Plan of care development
  • Continuity of care record
  • High level of nursing care
  • Knowledge of HMOs, Medicare and Medi-Cal
  • At-home daycare professional
  • Healthcare billing proficiency
  • Resident care standards
  • Superior levels of care
  • Expert understanding of Medicare and Medicaid processes
  • Residential customer service
  • Office reception
  • Care labels
  • Direct patient care and advocacy
  • Patient and caregiver education
  • Team building
  • Problem resolution
  • Insurance billing
  • Customer service
  • Business operations
  • Planning and coordination
  • Inventory management
  • Supervision
  • Organization
  • Communications
  • Team management
  • Administrative support
  • First Aid/CPR
  • Operational improvement
  • Invoice generation
  • Project organization
  • Relationship development
  • Process improvement
Experience
Director of Resident Care, Five Star Quality Care, Inc., April 2018-May 2020Topeka , KS
  • Worked with outside agencies to improve care for residents.
  • Established and maintained systems that safely met residents' needs.
  • Completed [Timeframe] audits of charts and medication to assess compliance with facility standards and legal guidelines.
  • Managed schedules, assignments and performance of nursing staff.
  • Supervised administrative staff of [Number][Job title]s, delivering consistent coaching and mentoring to improve job efficiency.
  • Participated in [Timeframe] meetings with department heads to discuss census information, admissions and discharges for residents.
  • Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Ordered all supplies needed for thepharmacy and kept tabs on inventory levels.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Directed and guided [Job Title]s and [Job Title]s in effective patient care strategies and compliance requirements.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Administrative Assistant, Brookfield Properties - Retail, October 2009-February 2018Durham , NC
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
Med Tech, Commonwealth Assisted Living, October 2008-February 2018Christiansburg , VA
  • Provided excellent patient support and care to patients and families.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.
  • Protected patients and employees by adhering to infection-control and hazardous waste policies.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Supported healthcare teams in consistently delivering timely and quality care according to company standards.
  • Reported safety hazards to supervisors, removing risk and promoting workplace safety.
  • Provided medical technology information by answering questions and requests.
Education and Training
Practical Nursing, , , CTC Practical School of Nursing, , CityStateMay 2018
Accounting And Finance, , , Lcccc , , CityStateJune 1995
High School DiplomaBishop Hoban High School, , CityStateJune 1993
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Strong summary

Resume Overview

School Attended

  • CTC Practical School of Nursing
  • Lcccc
  • Bishop Hoban High School

Job Titles Held:

  • Director of Resident Care
  • Administrative Assistant
  • Med Tech

Degrees

  • High School Diploma

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