director of research resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Ambitious, career-focused woman anxious to obtain a Director of Operations position to help launch the perfect career while achieving company goals. I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Skills
File management
Quality assurance controls
Advanced synthesis and characterization
Experiment Design
Data analysis
Research program planning
Data collection and organization
Presentation skills
Quality control
Proposal management
Policy Development
Documentation expertise
Work History
DIrector of Research, 08/2019 to Current Massachusetts Institute Of Technology – Boston, MA,
Design and execute Google sheets
Perform pH testing and document all results.
Collaborate with team members to initiate best practices to achieve organizational goals.
Gather and organize information for research purposes.
Collaborate with staff to develop and implement best practices and accomplish team goals.
Performed research into products to increase knowledge and ability to provide valuable contributions.
Shipping product and resolving customer concern
Produce work schedule
Purchase product and supplies as needed
Keep track of inventory for office and shipping
Fulfill and deliver product to vendors
Create invoices
Meet with customers for picks-ups as needed
Work in kitchen as needed
Communicate with international suppliers
Work with both Wix and Etsy websites
Follow safety protocols
Establish connections with Retail managers and customers
Prior Authorization Specialist, 10/2017 to 04/2018 Dana-Farber Cancer Institute – Brookline, MA,
Input all patient data regarding claims and prior authorizations into system accurately.
Verified eligibility and compliance with authorization requirements for service providers.
Tracked referral submission during facilitation of prior authorization issuance.
Maintained compliance with patient privacy and security regulations
Fielded telephone inquiries on authorization details from plan members and medical staff.
Researched denied claims and contacted insurance companies to resolve these issues.
Created and maintained spreadsheets detailing all medical procedures, including applicable denials and approvals.
Handled over 100 prior Authorizations per day
50+ inbound/outbound calls per day
Staffing Specialist, 08/2016 to 10/2017 Aos Staffing – Earth City, MO,
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Implemented process improvements to automate office operations, including record tracking
Completed human resource operational requirements by scheduling and assigning employees.
Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
Verified timekeeping records and handled any discrepancies with employees.
Maintained payroll information by calculating, collecting and entering data.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Researched and resolved time discrepancies.
Processed payrolls on regular basis for more than 500 employees
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Calculated payroll deductions by accurately using Kronos and processed payroll to meet preset requirements.
Scheduled union and non-union employees for daily work
Worked closely with on sight clinical managers
Met with Mangers on monthly basis to review processes and meet with staff
Attended onboarding sessions with clinic leaders and staff
Office Manager, 03/2015 to 05/2016 Medstar Health – Frederick, MD,
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Developed standard operating procedures for all administrative employees.
Coordinated special projects and managed schedules.
Maintained computer and physical filing systems.
Oversaw quality control and productivity rates to increase revenue and production times.
Managed office operations while scheduling appointments for department managers.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Evaluated employee records and productivity to complete employee evaluations.
Lead monthly and quarterly practice meetings
Review remits and file appeals as necessary
Reconcile open claims and allocate patient payments
Review and clean-up daily reports
Review/edit/approve time cards for payroll
Managed 6 employees on daily basis plus any extra employees needed to help meet patient production goals
Education
Master of Science: Management, Expected in 12/2012 to Minnesota School of Business - Minneapolis, MN GPA:
Bachelor of Science: Healthcare Management, Expected in 03/2011 to Minnesota School of Business - Minneapolis, MN GPA:
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