Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements.

Practiced Director of Rehabilitation oversees day-to-day operations of rehabilitation services to deliver highest standard of services with best possible outcome for residents. Maintains current [Type] license and [Number] years of healthcare, rehabilitation and therapy experience in long-term care facilities.

Directs clinical management of rehab facility to foster quality improvement, excellent care planning and positive clinical utilization to meet program standards and guidelines.

Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State]. Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Staff Management
  • Patient education and counseling
  • Project oversight
  • Seasoned in medical clinical procedures
  • Hiring and recruitment
  • Relationship building and retention
  • Training and mentoring
  • Profit improvements
  • Team Building
  • Multidisciplinary team collaboration
  • Occupancy strategies
  • Case Management
  • Budgeting
  • Financial Management
  • Strategic Planning
  • Vendor relations
  • Operations management
  • Budget development
  • Staff training/development
  • Scheduling
  • Business Development
  • MS Office
  • Medical billing code accuracy
  • Medical coding knowledge
Work History
Director of Rehabilitation, 04/2003 - Current
Legacy Health Services Parma, OH,
  • Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
  • Promoted and followed facility infection control policies, procedures and OBRA guidelines to improve quality of care for health and safety of residents.
  • Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Physical Therapist, 09/2003 - 07/2006
Orthocarolina Pembroke, NC,
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
  • Participated in planning clinic's $[Amount] annual budget.
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
  • Contributed to team meetings and collaborated with management in patient recovery program decision-making process.
  • Worked with health care professionals and families to maintain continuation of care.
  • Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care.
  • Managed acute and chronic conditions with full understanding regarding complex therapy needs.
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
  • Collaborated closely with other healthcare providers to develop comprehensive care plans.
  • Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
  • Evaluated and treated wide range of conditions, including chronic and acute pain, disc prolapse, whiplash, dislocations, arthritis, Multiple Sclerosis, Parkinson's, stroke and neuropathies.
  • Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.
Clinical Supervisor, 06/2000 - 03/2003
Camp Recovery Newton, MS,
  • Facilitate hiring of qualified [Department Name] personnel by interview applicants and making recommendations for employment.
  • Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement.
  • Lead and directed team of [Number] clinical personnel and support staff.
  • Assessed patients, determined needs and managed care.
  • Developed, implemented, revised and evaluated policies and procedures.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Oversaw all financial transactions and management functions, strategically managing $[Number] operating budget.
Director for Health and Fitness, 11/1995 - 08/1997
Rehabilitation Institute Of Chicago City, STATE,
  • Developed [Type] program from ground up, laying out framework and defining roles.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Met with project stakeholders on regular basis to assess progress and make adjustments, to include research studies for NIH as well as joint partnership with the State of Ohio Department of Recreation.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Provided ongoing direction and leadership for program operations.
  • Identified risks and developed mitigation plans.
Executive MBA: , Expected in 02/2022
Quantic School Of Business And Technology - Washington, DC,
Master of Science in Physical Therapy: , Expected in
University Of Rhode Island - Kingston, RI,
Bachelor of Science: Exercise Science, Expected in
University of Florida - Gainesville, FL,

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School Attended

  • Quantic School Of Business And Technology
  • University Of Rhode Island
  • University of Florida

Job Titles Held:

  • Director of Rehabilitation
  • Physical Therapist
  • Clinical Supervisor
  • Director for Health and Fitness


  • Executive MBA
  • Master of Science in Physical Therapy
  • Bachelor of Science

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