LiveCareer-Resume

director of program implementation resume example with 10+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.

Skills
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Google Suite, Google Workspace, Google Analytics
  • Pivot Tables, Dashboards, PowerBI, Tableau
  • Facebook/Meta Business Suite
  • SaaS (Docusign, Shopify, Intuit, Salesforce, SurveyMonkey)
  • Relationship Management Skills
  • Problem Solving
  • Critical Thinking
  • Team Meetings
  • Database Software
  • Data Research
  • Google Apps
  • Attention To Detail
  • Strong Communication Skills
  • Technical Skills
  • Personnel Records
  • Emotional Intelligence
  • Human Resources
  • Excellent Communication
  • Staff compensation
  • New employee orientations
  • HR policies and procedures expertise
  • Compliance
  • People-oriented
  • Recruiting
  • Negotiation
  • Payroll and benefits administration
  • Administer training modules
  • Human resources management
  • Onboarding & Offboarding
Work History
11/2020 to Current Director of Program Implementation Volunteers Of America - Mid-States | New Albany, IN,
  • Managed social media, search engines, text, and email ad campaigns
  • 100% implementation of state-of-the-art software in 2 months and 3 group training sessions to boost efficiency and automation organization-wide
  • Saved more than 80 hours per week processing paperwork and removing data redundancies
  • Analytical CRM
  • Cross-functionally audited, generated, and evaluated quality reports
  • Create KPIs, marketing trends, and audit results
  • Social media strategy increased clicks from 600 to 30K per month, enrolling 200 new students
  • Website, customer tracking, and internal operations systems consolidated, saving $35K
  • Implemented chatbots for customer engagement on social media
  • Sped up new software training in migration from ADP to Gusto for 38 employees, saves $5400 yearly
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Verified accuracy of computer system information by updating CRM data.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Coded and processed applications into required electronic formats.
  • Accurately handled data entry for 230 clients into company-based software.
12/2019 to 10/2020 Managing Director Charles Schwab Corporation | Cincinnati, OH,
  • Managed 5-person team
  • Built top-performing sales team
  • Weekly one-on-one meetings with Certified Field Trainers and Sales Representatives to assess business conservation strategy, weekly production objectives, finance plans, referral clients, and agent wellness
  • Improved referral process by gathering 30 referrals per week
  • Group insurance application sessions generated $20K
  • 20% team and 30% individual performance improvement
  • Created Facebook, LinkedIn,Craigslist for brand promotion
  • Interviewed and recruited 8 team members
  • Led change and transformation across business areas to deliver benefits and align company resources
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results
10/2019 to 12/2019 Certified Field Trainer and Sales Representative Distinctive Schools | Detroit, MI,
  • Coached and managed 5 Sales Representatives
  • Facilitated and led training on properly using phone scripts, communication techniques, and phone etiquette for diverse group of clients
  • Educated clients on company’s products and services by applying consultative approach
  • Set appointments with various business clients including unions, association and credit union members, current policyholders, new clients, and referrals
  • Coached and mentored team to rank Top 10% in company week-over-week
  • Managed business conservation activities focusing on underwriting department documentation, counter declines, ratings, missing information, and corresponding forms.
06/2012 to 10/2019 Office Manager Harrisburg Childcare Coalition | City, STATE,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Coordinated special projects and managed schedules.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Updated reports, managed accounts
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Managed office staff of 15.
  • Recruited, hired, trained, and managed administrative staff that supported
  • Built positive relationships with vendors, contractors, and professional services.
  • Coordinated travel arrangements for staff including flights, ground transportation, accommodations, vouchers, and travel itineraries.
  • Implemented team- and morale-building activities to increase employee retention by 10%.
  • Streamlined workflow by monitoring daily productivity.
  • Prepared monthly budget valued at $90K to $140K for corporate-level management by aggregating and analyzing administrative costs.
  • Maintained computer and physical filing systems
Education
Expected in 03/2024 Master of Business Administration | Healthcare Management SOUTHERN NEW HAMPSHIRE UNIVERSITY, Manchester, NH GPA:


  • Honor Roll WN 2021, FA 2022, SPR 2022
  • 4.0 GPA
Expected in 2010 Bachelor of Fine Arts | Production UNIVERSITY OF NORTH CAROLINA SCHOOL OF ARTS, Winston-Salem, NC GPA:
GPA: 3.62
Affiliations
  • The National Society of Leadership and Success
  • Zeta Phi Beta Sorority, Inc.
Certifications

PATHSTREAM

  • Sales and CRM Overview Salesforce Certificate| 2022

AMERICAN INSTITUTE OF CPAs

  • Business Management and Organization Certificate | Strategic Analysis – Options and Choices | 2022
  • Personal Development Certificate | Critical Thinking | 2022
  • Personal Development Certificate | Emotional Intelligence | 2022
  • Personal Development Certificate | Leading vs Managing | 2022
  • Personal Development Certificate | Time Management | 2022
  • Computer Software & Applications Certificate | Power BI-Prepare Your Data Efficiently for Excel Analysis | 2022
  • Robotic Process Automation Strategy For Business Leaders | 2022
Skills
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Google Suite, Google Workspace, Google Analytics
  • Pivot Tables, Dashboards, PowerBI, Tableau
  • Facebook/Meta Business Suite
  • SaaS (Docusign, Shopify, Intuit, Salesforce, SurveyMonkey)
  • Marketing Strategy & Social Media Analytics
  • Administrative Support
  • Relationship Management Skills
  • Problem Solving
  • Critical Thinking
  • Team Meetings
  • Database Software
Work History
11/2020 to Current Director of Program Implementation BRIGHT FUTURES LEARNING CENTERS | HARRISBURG, PA
  • Managed social media, search engines, text, and email ad campaigns
  • 100% implementation of state-of-the-art software in 2 months and 3 group training sessions to boost efficiency and automation organization-wide
  • Saved more than 80 hours per week processing paperwork and removing data redundancies
  • Analytical CRM
  • Cross-functionally audited, generated, and evaluated quality reports
  • Create KPIs, marketing trends, and audit results
  • Social media strategy increased clicks from 600 to 30K per month, enrolling 200 new students
  • Website, customer tracking, and internal operations systems consolidated, saving $35K
  • Implemented chatbots for customer engagement on social media
  • Sped up new software training in migration from ADP to Gusto for 38 employees, saves $5400 yearly
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Verified accuracy of computer system information by updating CRM data.
  • Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Coded and processed applications into required electronic formats.
  • Accurately handled data entry for 230 clients into company-based software.
12/2019 to 10/2020 Managing Director NATIONAL INCOME LIFE | ROCHESTER, NY
  • Managed 5-person team
  • Built top-performing sales team
  • Weekly one-on-one meetings with Certified Field Trainers and Sales Representatives to assess business conservation strategy, weekly production objectives, finance plans, referral clients, and agent wellness
  • Improved referral process by gathering 30 referrals per week
  • Group insurance application sessions generated $20K
  • 20% team and 30% individual performance improvement
  • Created Facebook, LinkedIn,Craigslist for brand promotion
  • Interviewed and recruited 8 team members
  • Led change and transformation across business areas to deliver benefits and align company resources
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results
10/2019 to 12/2019 Certified Field Trainer and Sales Representative NATIONAL INCOME LIFE | ROCHESTER, NY
  • Coached and managed 5 Sales Representatives
  • Facilitated and led training on properly using phone scripts, communication techniques, and phone etiquette for diverse group of clients
  • Educated clients on company’s products and services by applying consultative approach
  • Set appointments with various business clients including unions, association and credit union members, current policyholders, new clients, and referrals
  • Coached and mentored team to rank Top 10% in company week-over-week
  • Managed business conservation activities focusing on underwriting department documentation, counter declines, ratings, missing information, and corresponding forms.
06/2012 to 10/2019 Office Manager Harrisburg Childcare Coalition | Harrisburg, PA
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Coordinated special projects and managed schedules.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Updated reports, managed accounts
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Managed office staff of 15.
  • Recruited, hired, trained, and managed administrative staff that supported
  • Built positive relationships with vendors, contractors, and professional services.
  • Coordinated travel arrangements for staff including flights, ground transportation, accommodations, vouchers, and travel itineraries.
  • Implemented team- and morale-building activities to increase employee retention by 10%.
  • Streamlined workflow by monitoring daily productivity.
  • Prepared monthly budget valued at $90K to $140K for corporate-level management by aggregating and analyzing administrative costs.
  • Maintained computer and physical filing systems

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Resume Overview

School Attended

  • SOUTHERN NEW HAMPSHIRE UNIVERSITY
  • UNIVERSITY OF NORTH CAROLINA SCHOOL OF ARTS

Job Titles Held:

  • Director of Program Implementation
  • Managing Director
  • Certified Field Trainer and Sales Representative
  • Office Manager

Degrees

  • Master of Business Administration
  • Bachelor of Fine Arts

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