Director Of Program resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Project Management (Established 3 new PMOs, expert in both Scrum and Waterfall SDLCs) Application Development and Support (On/Off-shore using global delivery model) Governance and Portfolio Management (Led PMO of 15 PjM, 20 projects, $15M budget) Relationship and Team Building (Have built 3 development centers from scratch) Partner and Vendor Management (Drove $45M contract with Big 5 consulting firms) Organization Budget/ Capacity Planning (600+ people, 120 applications, $45M budget)
  • Project Management
  • MS Project, Project Server, TSP/PSP, TQM, Six Sigma, ISO 9001, Scrum, MSF, RAD, SOX, CoCoMo, JAD, PMBOK, PMO, HIPAA, Excel, Word, PowerPoint, Access, Visio, JIRA, GreenHopper, Confluence, RallyDev, DevOps
  • Programming/Development Tools
  • C#, ASP.NET, JavaScript, jQuery, JSON, AJAX, CSS, XML/XSD, HTML, IIS, Web API, SOAP, REST, Web Services, OAuth, HL7, WPF, GitHub
  • Platforms/ Servers
  • Azure, AWS, Linux, Apache, MySQL, SQL Server, SQL SSRS, OLAP, Team Foundation Server, SharePoint, Shopify, MailChimp, Google AdWords, Google Analytics
Director of Program, 09/2015 to Present
Harris Computer SystemsCreve Coeur, MO,
  • Developed an innovative solution to print Prenatal Ultrasound Images onto a 3D printer.
  • Led all aspects of product development and e-commerce website development.
  • Created and launched company's affiliate and partner program.
  • Worked with the attorney to file the provisional patent application.
  • Marketed the product and the website on various social media channels including Facebook, Twitter, Instagram and Pinterest.
  • Key Achievements: Fully operational business, pending sale.
Director of Software Development, 07/2014 to 09/2015
Chris 180Snellville, GA,
  • Provided leadership and direction to 9 direct reports.
  • Managed a portfolio of 6 SaaS products grossing $25 million/year.
  • Responsible for hiring, budgeting, process, quality and delivery of commitment to drive business performance.
  • Led all aspects of business analysis, development, QA, documentation, and packaging and delivery.
  • Improved the software development process at the company to deliver projects within timelines.
  • Key Achievements Achieved 100% increase in on-time delivery and 80% reduction in defect leakage.
Director of Development, 07/2011 to 04/2014
Chris 180Atlanta, GA,
  • Provided leadership and direction to 15 direct reports, with a project portfolio of 10+ projects run-rate.
  • Led all aspects of application development, from SOW creation to invoicing upon delivery.
  • Built strong relationships with numerous external clients while determining project requirements, reviewing deliverables, reporting project status and managing scope changes.
  • Implemented Enterprise Project Management and established PMO best practices, processes and metrics to cut development timelines and costs.
  • Key Achievements Turned around delivery from 6 red projects to 160 on-time delivery.
  • Improved team utilization from 25% to 83%.
Director of Development, 07/2009 to 07/2011
Us BankMount Vernon, WA,
  • Provided leadership and direction to 15 direct reports with $1.2 million budget.
  • Led the development of company's next generation flagship product from inception to development.
  • Orchestrated the development of company's first iPad based application for patients.
  • Responsible for planning, budgeting and forecasting, hiring, development and evaluation of development resources, reporting status of development, quality and performance.
  • Established PMO best practices, processes, metrics, implemented MSF and Agile methodologies to cut development timelines and costs.
  • Key Achievements Maintained Company's leadership in the marketplace, increased revenue potential and market opportunities.
  • More predictable software delivery, highly productive team and reduced time-to-market.
Senior Program Manager, 05/2000 to 07/2009
Microsoft CorporationCity, STATE,
  • Over the years managed 2-12 direct reports, team ranging from 3 to 100+ people, delivered over 100+ projects ranging from $150K to $6.9 million.
  • Delivered v1.0 product in record 9 months to support a new licensing model through detailed planning, effective risk mitigation, flawless execution and variance management.
  • Implemented a new outsourcing model that impacted over 600 resources, and resulted in higher vendor accountability, lower IP loss, higher productivity and better cost control.
  • Turned around a distressed project to consolidate 65 subsidiary sites on to Microsoft Partner Portal by aligning the team to a common vision, motivation, efficient scope management, schedule optimization, and waste elimination.
  • Delivered over 20 releases to Microsoft OEM System Builder on-time over 3 years through the development of application roadmaps, effective release planning, resource forecast, stakeholder communication, and status reporting.
  • Designed and implemented high transaction real-time distributed asset tracking and reporting system to support $30 billion OEM business.
  • Re-designed and implemented the new to handle 25 million hits per month.
  • Owned scope, schedule, resources, planning and execution of project plans, stakeholder expectation management, status reporting and management reporting.
  • Key Achievements Generated $2 billion in incremental revenue.
  • Reduced rate/hr from $80 to $37, vendor resources from 210 to 105 and saved over $15 million in vendor costs.
  • Attained 70% cost avoidance with marked CSAT improvements.
  • Reduced time-to-market by 85% via elimination of redundant process.
  • Reduced cost of operation by 50% and time-to-market by 90%.
  • Reduced time-to-bill by 50% and reduced piracy by 20%.
Master of Science: Computer Science, Expected in
National Institute of Information Technology - New Delhi,
Computer Science
Project Management Professional Healthcare Information and Management Systems, HIMSS, IL, USA - Certified Professional Jessica Claire, PMP Private & Confidential: , Expected in
Project Management Institute - , PA
ASP.NET, 3D, Agile, AJAX, Apache, API, application development, attorney, budgeting, budget, business analysis, com, cost control, CSS, clients, delivery, direction, documentation, e-commerce, XML, forecasting, Google Analytics, Claire, hiring, HTML, hr, IIS, invoicing, IP, ISO 9001, JavaScript, jQuery, JSON, leadership, Linux, managing, management reporting, market, Access, C#, Excel, PowerPoint, MS Project, SharePoint, Word, MySQL, Enterprise, next, OLAP, optimization, packaging, PSP, printer, processes, product development, Programming, Project Management, project plans, quality, QA, RAD, real-time, reporting, Scrum, Servers, Six Sigma, SOAP, software development, SQL, SQL Server, System Builder, TQM, Ultrasound, Visio, vision, website development, website

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Resume Overview

School Attended

  • National Institute of Information Technology
  • Project Management Institute

Job Titles Held:

  • Director of Program
  • Director of Software Development
  • Director of Development
  • Director of Development
  • Senior Program Manager


  • Master of Science
  • Project Management Professional Healthcare Information and Management Systems, HIMSS, IL, USA - Certified Professional Jessica Claire, PMP Private & Confidential

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