Versatile Business Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced team coach and problem-solver with 20 years' of experience in operations. Adept in budget review, reporting and research. Top-notch administrator with financially-savvy and fresh approach. Familiar with helping business leaders understand all facets of operations. Proficient in best practices, leadership strategies and employee motivation to boost productivity, job performance, morale and culture. Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions. Enthusiastic, motivated to learn, grow and excel by lifting up all stakeholders to achieve maximum outcomes. Excellent reputation for all referenced above as well as the highest ethical standards.
Education
Kaplan UniversitySuma Cum Laud, Expected in – –Masters of Business Administration: - GPA:
Higher Education ManagementOrlando, KY, Expected in 01/2007 – –Bachelor of Science:Education Administration - GPA:
Skills
Logistics expertise
Financial administration
Customer Relations
Human resources
Data Analysis / Trend Assessment
Verbal and Written Communication
Financial analysis
Customer service
Written and interpersonal communication
Coaching and training
Performance reviews
KPI management
Cost control and reduction
Budget forecasting
Strategic and financial planning
Financial analysis and reporting
Process implementation
Problem resolution
Communications
Revenue Generation
Budget Analysis
Account reconciliation specialist
Corporate visual standards
Product knowledge
Brand alignment
P&L Management
Staff Management
Work History
Riverside Appraisal LLC - Director of Operations & Information Technology City, STATE, 11/2015 - Current
Partnered with President to initiate new business.
Increased gross sales 1st FY to 2nd by 65%, 2nd FY to 3rd FY by 104%.
Monitored sales, aging AR & expense reports for effectual management.
Conducted exceptional customer service communication; vendors & end users.
Provided tax preparation & reporting at state & federal levels.
Produced regular [Type] and [Type] reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Organized and optimized daily operations of [Type] crew in [Location] with consistent on-time delivery.
Directed team of [Number] in operational development of service network, including implementation of quality requirements and operating standards.
Delegated assignments based on [Type] plans, project needs and knowledge of individual team members.
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Utilized trends in [Type] marketplaces to create solutions and refine business strategies.
Assisted leadership with launch of start-up to achieve [Result].
Analyzed business needs while soliciting customer feedback for process improvements.
Negotiated $[Amount] purchase and delivery of boiler tubing.
Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
Optimized operational processes by developing company-wide analytics tool to address client-specific metrics.
Established performance goals for each department and provided feedback on methods for reaching those milestones.
Everest College - Student Finance Director City, STATE, 08/2007 - 11/2015
Recommendations for individual & team development based on performance reviews, provided guidance & coaching to direct-reports on an ongoing basis.
Initiated, designed & delivered departmental training & activities.
Communicated effectively with Regional Leadership Team & fostered positive KPI relationships within a cross functional Management Team.
Managed all departmental workflow.
Directed internal controls for revenue & collection management to support accurate & optimal revenue earning flow, recognition & bad debt levels.
Coordinated responses to all internal/external audits related to compliance across all departments.
Provided ongoing financial analysis of current operations making strategic budget recommendations to local, regional & corporate administration.
Compiled, prepared & analyzed monthly financial reports in support of operations.
Established and enforced controls on revenue and expenses to protect company assets.
Assessed budget plans and present costs to forecast trends and recommend changes.
Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
Verified compliance of financial policies and accounting procedures against federal regulations.
Drove industry-leading bad debt management by transforming production process and aligning sales targets to meet dynamic industry conditions.
Assisted [Job title] with recruiting, interviewing and hiring new employees for department.
Introduced [Type] innovative technology and process improvement initiatives, saving $[Amount].
Monitored budget, revenue and variance trends for $[Amount] company, regularly apprising CEO of company's financial standing.
Increased revenue [Number]% by assisting with operations management, including sales and marketing efforts.
Mitigated process gaps and managed all operational functions, including account openings, trades, documentation, regulatory compliance and marketing collateral.
Everest College - Interim Campus President City, STATE, 03/2013 - 06/2013
Total P&L responsibility.
Directed operations & all Personnel of campus (42 employees).
Supported a management team of Directors responsible for Admissions (sales), Education, Collections, & Compliance functions.
Responsible for Monthly / Annual forecasting of staffing; sales & operational costs.
Maintained Accreditation status, both Federal & State.
Optimized student educational strategies with clear advice on course choices, progression and career options.
Boosted effectiveness of department personnel by increasing resource utilization and integrating new ideas.
Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
Accomplishments
Invited to advise on regulatory reform for the Oregon Higher Education Coordinating Commission’s advisory board.
Award of Excellence for outstanding performance as a director in team building & leadership (Awards Ceremony; San Diego, CA Hiatt Regency San Diego Bay).
Awarded Outstanding Director for performance as interim president (Awards Ceremony; Dallas, TX Cowboys Stadium).
Implemented program dropping borrower cohort default rate from 24% to 6%.
Zero findings on application accreditation visit, subsequent visit, self-studies & internal audit while Interim Campus President.
Zero Sarbanes Oxley findings three consecutive years.
Managed bad debt with results under 3% consecutive twelve years.
Leadership strength during extensive reductions in force & significant change.
Partnered with the Oregon Innocence Project authoring an annual Innocence Scholarship.
Small business teams committee chair, American Heart Association, Heart Walk 2011-2015.
Volunteer in Parks (VIP) Fort Vancouver, Archeology Lab.
Cruise the ‘Couve Set Up Volunteer 2017, 18 & 19.
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