- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Versatile Director trained in Nutritional Services who thrives in dynamic, challenging and fast-paced professional environments. Energetic and customer focused professional.
- Procedure development
- Team building
- Cost reduction and containment
- Process improvement strategies
| - Inventory control
- Relationship building
- Dedicated
- Flexible
- Staff retention
|
Created a room service on demand program that Boosted customer satisfaction ratings by 33% in under 6 months.
Cut Environmental Services operating budget by $28,000 through implementing new policies and procedures
Director of Nutritional and Environmental Services, 02/2007 - 01/2016
Kindred Healthcare – Plano, TX, - nutritional and environmental services 56 employees, 1 patient concierge, 3 supervisors, 2 Dietitian's and 1 Diabetes Educator.
- Conceptualized, planned and executed a patient-centric room service program for a high quality patient experience.
- Develops and implements quality improvement plans and procedures for the dietary and environmental services departments.
- Coordinates nutritional services and housekeeping staff to ensure consistent quality of care and service to our patients and customers.
- Developed a monitoring system for high touch area cleaning within Environmental Services reducing our hospitals HAI's.
- Received a top performer award for patient satisfaction from Press Ganey.
- Satisfaction for cleanliness of the hospital 95.8% in 2014 Contributed to the design and layout of the Nutritional and Environmental Services Departments and cafeteria for a new facility.
- Plan and revise all department policies and procedures in order to meet all regulatory requirements (Federal, State, Local and certifying/accrediting boards).
- Plans and develops annual budget.
- Guides the selection, training, supervision, and evaluation of all staff.
- Ensures staff are meeting hospital wide customer service standards and gives continuous feedback.
- Design and deliver service improvement education to organizational staff Works on multiple committees, each with multiple on-going projects.
- Safety, Hand Hygiene, Diabetes education, employee wellness, and Patient Family experience committee.
- Assisted in the development of a career investment opportunity team that reviews and gives opportunities to non Director level employees for career advancement.
- Coordinated the closure of the Park View Center to ensure all stakeholders (patients, staff, and the community) were cared for during transition.
- Nutritional services manager.
Nutritional Services Manager, 2006 - 02/2007
Broward Health – Pompano Beach, FL, - Opened Hickman, Nebraska facility while minimizing cost and waste with new facility purchases Reviewed all residents' nutritional needs, care plans, initial assessments while educating staff and residents on dietary specifics.
- Assisted with resident activities as needed.
- Ordered and inventoried for four buildings while complying with budget including cleaning supplies and toiletries.
- Received a perfect Food Safety inspection for January 2007 Nebraska State inspection.
Director of nutritional services, 04/2003 - 10/2005
Chadwick Nursing And Rehabilitation Center, Llc – Jackson, MS, - Managed all needs of the Dietary Department including resident care plans, profiles, and diets Assessed all residents with common and special dietary needs including, renal and glucose free meal plans.
- Held Resident activity each month (cooking class, menu planning).
- Assisted activities director on resident outings.
- Managed the entire Dietary Department budget including raw foods, supplies, supplements, and staff wages.
- Sustained inventories and completed daily orders while continuously complying with all state and local regulations.
- Recruited, interviewed, hired, trained, scheduled, evaluated, and counseled all dietary staff Served as Safety Officer.
- Chaired the resident meal planning committee.
- Created and implemented resident dietary menu.
- Completed department weekly sanitation rounds.
- Trained staff of proper sanitation methods/proper cleaning for kitchen safety.
Director of DIETARY SERVICES, 2002 - 04/2003
Worcester Skilled Care Center – City, STATE, - Managed Dietary Department budget including raw food, equipment, supplies, supplements, and staff wages.
- Recruited, interviewed, hired, trained, scheduled, evaluated, and counseled all dietary staff.
- Recorded inventories, weight reports, test trays and sanitation inspections.
- Completed resident dietary assessments.
- Chaired the resident meal planning committee.
- Worked in Activities as needed to assist with activities and outings.
- Assured compliance with all local, state and federal codes.
- Assisted in Accounts Payable Department as needed.
B.A: Business Administration, Expected in 2012
-
Doane College - Lincoln, NE
GPA: GPA: 95 Cum Laude
Business Administration, Doane, Lincoln/Crete GPA:3.95 Cum Laude Human Resource Management/Organizational Communication
Serv-Safe Certified
Certified Dietary Manager/ Food Protection Professional
16 years of management experience
Health care experience managing multi units/departments
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Length
- Personalization
- Strong Summary
- Target Job