Versatile Director trained in Nutritional Services who thrives in dynamic, challenging and fast-paced professional environments. Energetic and customer focused professional.
Highlights
Procedure development
Team building
Cost reduction and containment
Process improvement strategies
Inventory control
Relationship building
Dedicated
Flexible
Staff retention
Accomplishments
Created a room service on demand program that Boosted customer satisfaction ratings by 33% in under 6 months.
Cut Environmental Services operating budget by $28,000 through implementing new policies and procedures
Experience
Director of Nutritional and Environmental Services, 02/2007 - 01/2016 Kindred Healthcare – Plano, TX,
nutritional and environmental services 56 employees, 1 patient concierge, 3 supervisors, 2 Dietitian's and 1 Diabetes Educator.
Conceptualized, planned and executed a patient-centric room service program for a high quality patient experience.
Develops and implements quality improvement plans and procedures for the dietary and environmental services departments.
Coordinates nutritional services and housekeeping staff to ensure consistent quality of care and service to our patients and customers.
Developed a monitoring system for high touch area cleaning within Environmental Services reducing our hospitals HAI's.
Received a top performer award for patient satisfaction from Press Ganey.
Satisfaction for cleanliness of the hospital 95.8% in 2014 Contributed to the design and layout of the Nutritional and Environmental Services Departments and cafeteria for a new facility.
Plan and revise all department policies and procedures in order to meet all regulatory requirements (Federal, State, Local and certifying/accrediting boards).
Plans and develops annual budget.
Guides the selection, training, supervision, and evaluation of all staff.
Ensures staff are meeting hospital wide customer service standards and gives continuous feedback.
Design and deliver service improvement education to organizational staff Works on multiple committees, each with multiple on-going projects.
Safety, Hand Hygiene, Diabetes education, employee wellness, and Patient Family experience committee.
Assisted in the development of a career investment opportunity team that reviews and gives opportunities to non Director level employees for career advancement.
Coordinated the closure of the Park View Center to ensure all stakeholders (patients, staff, and the community) were cared for during transition.
Nutritional services manager.
Nutritional Services Manager, 2006 - 02/2007 Broward Health – Pompano Beach, FL,
Opened Hickman, Nebraska facility while minimizing cost and waste with new facility purchases Reviewed all residents' nutritional needs, care plans, initial assessments while educating staff and residents on dietary specifics.
Assisted with resident activities as needed.
Ordered and inventoried for four buildings while complying with budget including cleaning supplies and toiletries.
Received a perfect Food Safety inspection for January 2007 Nebraska State inspection.
Director of nutritional services, 04/2003 - 10/2005 Chadwick Nursing And Rehabilitation Center, Llc – Jackson, MS,
Managed all needs of the Dietary Department including resident care plans, profiles, and diets Assessed all residents with common and special dietary needs including, renal and glucose free meal plans.
Held Resident activity each month (cooking class, menu planning).
Assisted activities director on resident outings.
Managed the entire Dietary Department budget including raw foods, supplies, supplements, and staff wages.
Sustained inventories and completed daily orders while continuously complying with all state and local regulations.
Recruited, interviewed, hired, trained, scheduled, evaluated, and counseled all dietary staff Served as Safety Officer.
Chaired the resident meal planning committee.
Created and implemented resident dietary menu.
Completed department weekly sanitation rounds.
Trained staff of proper sanitation methods/proper cleaning for kitchen safety.
Director of DIETARY SERVICES, 2002 - 04/2003 Worcester Skilled Care Center – City, STATE,
Managed Dietary Department budget including raw food, equipment, supplies, supplements, and staff wages.
Recruited, interviewed, hired, trained, scheduled, evaluated, and counseled all dietary staff.
Recorded inventories, weight reports, test trays and sanitation inspections.
Completed resident dietary assessments.
Chaired the resident meal planning committee.
Worked in Activities as needed to assist with activities and outings.
Assured compliance with all local, state and federal codes.
Assisted in Accounts Payable Department as needed.
Education
B.A: Business Administration, Expected in 2012 - Doane College - Lincoln, NE GPA: GPA: 95 Cum Laude
Business Administration, Doane, Lincoln/Crete GPA:3.95 Cum Laude Human Resource Management/Organizational Communication
Skills
Serv-Safe Certified
Certified Dietary Manager/ Food Protection Professional
16 years of management experience
Health care experience managing multi units/departments
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School Attended
Doane College
Job Titles Held:
Director of Nutritional and Environmental Services
