Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Versatile Director trained in Nutritional Services who thrives in dynamic, challenging and fast-paced professional environments. Energetic and customer focused professional.

  • Procedure development
  • Team building
  • Cost reduction and containment
  • Process improvement strategies
  • Inventory control
  • Relationship building
  • Dedicated
  • Flexible
  • Staff retention

Created a room service on demand program that Boosted customer satisfaction ratings by 33% in under 6 months.

Cut Environmental Services operating budget by $28,000 through implementing new policies and procedures

Director of Nutritional and Environmental Services, 02/2007 - 01/2016
Kindred Healthcare Plano, TX,
  • nutritional and environmental services 56 employees, 1 patient concierge, 3 supervisors, 2 Dietitian's and 1 Diabetes Educator.
  • Conceptualized, planned and executed a patient-centric room service program for a high quality patient experience.
  • Develops and implements quality improvement plans and procedures for the dietary and environmental services departments.
  • Coordinates nutritional services and housekeeping staff to ensure consistent quality of care and service to our patients and customers.
  • Developed a monitoring system for high touch area cleaning within Environmental Services reducing our hospitals HAI's.
  • Received a top performer award for patient satisfaction from Press Ganey.
  • Satisfaction for cleanliness of the hospital 95.8% in 2014 Contributed to the design and layout of the Nutritional and Environmental Services Departments and cafeteria for a new facility.
  • Plan and revise all department policies and procedures in order to meet all regulatory requirements (Federal, State, Local and certifying/accrediting boards).
  • Plans and develops annual budget.
  • Guides the selection, training, supervision, and evaluation of all staff.
  • Ensures staff are meeting hospital wide customer service standards and gives continuous feedback.
  • Design and deliver service improvement education to organizational staff Works on multiple committees, each with multiple on-going projects.
  • Safety, Hand Hygiene, Diabetes education, employee wellness, and Patient Family experience committee.
  • Assisted in the development of a career investment opportunity team that reviews and gives opportunities to non Director level employees for career advancement.
  • Coordinated the closure of the Park View Center to ensure all stakeholders (patients, staff, and the community) were cared for during transition.
  • Nutritional services manager.
Nutritional Services Manager, 2006 - 02/2007
Broward Health Pompano Beach, FL,
  • Opened Hickman, Nebraska facility while minimizing cost and waste with new facility purchases Reviewed all residents' nutritional needs, care plans, initial assessments while educating staff and residents on dietary specifics.
  • Assisted with resident activities as needed.
  • Ordered and inventoried for four buildings while complying with budget including cleaning supplies and toiletries.
  • Received a perfect Food Safety inspection for January 2007 Nebraska State inspection.
Director of nutritional services, 04/2003 - 10/2005
Chadwick Nursing And Rehabilitation Center, Llc Jackson, MS,
  • Managed all needs of the Dietary Department including resident care plans, profiles, and diets Assessed all residents with common and special dietary needs including, renal and glucose free meal plans.
  • Held Resident activity each month (cooking class, menu planning).
  • Assisted activities director on resident outings.
  • Managed the entire Dietary Department budget including raw foods, supplies, supplements, and staff wages.
  • Sustained inventories and completed daily orders while continuously complying with all state and local regulations.
  • Recruited, interviewed, hired, trained, scheduled, evaluated, and counseled all dietary staff Served as Safety Officer.
  • Chaired the resident meal planning committee.
  • Created and implemented resident dietary menu.
  • Completed department weekly sanitation rounds.
  • Trained staff of proper sanitation methods/proper cleaning for kitchen safety.
Director of DIETARY SERVICES, 2002 - 04/2003
Worcester Skilled Care Center City, STATE,
  • Managed Dietary Department budget including raw food, equipment, supplies, supplements, and staff wages.
  • Recruited, interviewed, hired, trained, scheduled, evaluated, and counseled all dietary staff.
  • Recorded inventories, weight reports, test trays and sanitation inspections.
  • Completed resident dietary assessments.
  • Chaired the resident meal planning committee.
  • Worked in Activities as needed to assist with activities and outings.
  • Assured compliance with all local, state and federal codes.
  • Assisted in Accounts Payable Department as needed.
B.A: Business Administration, Expected in 2012
Doane College - Lincoln, NE
GPA: GPA: 95 Cum Laude

Business Administration, Doane, Lincoln/Crete GPA:3.95 Cum Laude Human Resource Management/Organizational Communication


Serv-Safe Certified

Certified Dietary Manager/ Food Protection Professional

16 years of management experience

Health care experience managing multi units/departments

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