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director of merchant services resume example with 12 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Valued member of the WV Treasury for over 11 years. Started at the WV Treasury after graduating with an MBA from WVU and have remained ever since. Became one of the youngest directors in WV Treasury history after 5 years. Although my education and workload require me to be efficient with data analysis and in office organization, my current role has made me comfortable and excel at presenting and holding conversations with clients.

Skills
  • Customer Service, Relationship Building, and Problem Resolution - Go-to person for State Agencies or Local Governments when they have questions or need support with anything contractual, procurement, or payments related.
  • Management and Organizational Skills - Manage employees in the divisions of Cash Management and Information Technologies to coordinate team efforts on projects and completion of assignments. Coordinate with Local Government specialists for community outreach to local governments.
  • Training & Development for client utilization of new systems.
  • Data Management - Create and maintain reports to track information related to revenues and costs of all state agency’s card processing and any local governments utilizing our processing system.
  • Coordinate with executive c-level staff - Facilitate coordination of executive staff and elected officials.
  • Computer Skills – Utilize many different accounting and computer systems frequently. Also adept at learning new systems quickly. Some, but not all systems listed below

o wvOasis (CGI built ERP system utilized by all WV state agencies. Includes vendor procurement software)

o WV E-Gov (WV Treasury in-house built online processing and reporting system for state agencies)

o WV Go-Pay (WV Treasury in-house built online processing and reporting system for local governments)

o Microsoft Office and Google Workspace

o Card-Connect (Vendor provided gateway)

o SnapPay (Vendor provided gateway)

o Clover Security (PCI management portal)

o Clientline (Vendor supplied settlement reporting system)

o Dispute Manager (Vendor supplied dispute management system)

o National Cooperative Purchasing Alliance

Experience
Director of Merchant Services, 01/2017 to Current
PushpayDenver, CO,

Manage and oversee the Merchant Services contract and business for the entire state of WV.

  • ·Project lead for the transition to a new merchant services provider for the entire state government of WV in 2021. Required coordinating with all card processing agencies in the state to swap out all hardware and transition all in-house and third-party software to process card payments through a new vendor.
  • Work with state agencies, including higher education institutions, to find and establish card and ACH processing solutions that meet their needs.
  • Review, write, and approve RFQs, RFPs and RFIs for state agencies.
  • Participate in RFP committees to review, score, and select vendors based on submissions.
  • Hold meetings with state agencies and third parties to setup card and ACH processing that meet requirements of the agency and all applicable state laws.
  • Work with merchant services vendor to establish MIDs for agencies and connections for any third-party setups. Add any services to the contract that are needed by state agencies or local governments.
  • Manage PCI-DSS compliance for the WV Treasury and support state agencies and local governments with their PCI-DSS compliance efforts.

Manage and oversee the WV Treasury in-house E-Gov system.

  • Online payment system for use by state agencies including higher education institutions.
  • Over $700 million processed through E-Gov in FY 2022.
  • Over 80 state agencies utilize this system for the acceptance of payments online.
  • Utilizes custom built payment pages designed and built by myself and staff, as well as full API integrations with many third-party systems.

Manage and oversee the WV Treasury in-house WV Go-Pay system.

  • Online and in-person payment system for use by local government.
  • New program established in 2022 to setup a cost-effective online payment system to help local governments to meet new legislative mandates.
  • In second half of 2022 and early 2023, over 100 meetings with local governments held and presented at over 15 conferences and trainings around the State to help local governments understand legislation and get setup for payments through WV Go-Pay.
  • Over 30 local governments have already started using WV Go-Pay with 20 more currently being implemented. Over 50 MIDs established and over 60 payment pages live currently.
  • Rapid expansion of WV Go-Pay expected to continue throughout 2023.
Ecommerce Specialist, 01/2013 to 01/2017
Altice Usa Inc.Jericho, NY,
  • Oversee distribution and collection of monthly banking services invoices.
  • Monitor the online credit card payment collection system (E-Gov) for the State of WV.
  • Design and setup state agencies’ online payment pages for collection of payment information.
  • Handle client communications on a daily basis.
  • Daily reconciliations of the WV Treasury's online payment processing system (E-Gov)
Accountant, 08/2011 to 01/2013
Boise CascadeBillings, MT,
  • Served as the Accounts Payable Representative.
  • Oversaw internal controls for distribution of funds.
  • Coordinated and disbursed tax, bond, and other revenue to entities.
  • Inventory Coordinator for every division of the WV Treasury.
Internship Student, 05/2009 to 07/2009
HealthSouthCity, STATE,
  • Participated in management business meetings.
  • Personal assistant to the CEO.
  • Assisted all branches of HealthSouth’s management team.
  • Participated in Physician/Management relations and organization.
Internship Student, 05/2008 to 07/2008
Ferris, Baker, Watts Inc.City, STATE,
  • Designed and implemented tools for stock analysis.
  • Participated in company and client business meetings.
  • Assist in client correspondence and building client relationships.
Education and Training
MBA: Business Administration, Expected in 07/2011 to West Virginia University - Morgantown, WV
GPA:
Bachelor of Science: Finance, Expected in 05/2010 to West Virginia University - Morgantown, WV
GPA:

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Resume Overview

School Attended

  • West Virginia University
  • West Virginia University

Job Titles Held:

  • Director of Merchant Services
  • Ecommerce Specialist
  • Accountant
  • Internship Student
  • Internship Student

Degrees

  • MBA
  • Bachelor of Science

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