Director Of Management Information Systems resume example

As the Director of the Management Information Systems department, I managed all information management and technology infrastructure strategy and functions, including business analysis, project management, system architecture, application development, support desk, data center, technical support, networking, and telephone administration, and technical training. Direct staff of 6, with an annual IT budget of ($600K - Equipment & Infrastructure + $525K staff Salary). Led a 2-year technological transformation to fully replace a legacy Service & Activity online system with a custom application built on AWS for county-wide Contract management, Travel/Events Management, Service, Activities, Demographics, and Performance Management.

Strategic Initiatives:

• Save 15% ($5k+/month) of telecom budget after effectively renegotiating voice & Data service contracts and implementing Webex Calling IP telephony solutions.
• Led the Modernization and Digital Transformation initiative to support a mobile workforce, maintain a high-security level and improve enterprise and cloud services performance.
• Structured IT Practices, Implemented PMO & Project Methodology – Linking IT & Business Strategies for Better Productivity Migrated Data Centers to Co-Located Site & Leveraged SaaS, saving $25K annually.
• Introduced VMware virtualization to the data center, significantly reducing server costs and improving uptime.
• Provide training to 415 users from 127 provider agencies.
• Reduced IT operating costs from 2.4% of the Budget to 1.7% between 2016 and 2021.
• Outsourced Infrastructure Support, Funding Hardware Refresh Plus Better Service, Security, & Uptime resulting in an annual savings of $100K.
• Developed a multi-year strategic technology roadmap, driving standardization and rationalization of applications footprint, and achieved an 8% reduction since 2018.
• Slashed firewall, routers, switches, and other network equipment cost $150K.
• Streamlined operations and improved collaboration with new processes efficiencies, including MS Office 365 implementation (75% fewer costs vs. upgrading existing solution). Developed and presented a business case outlining ROI from increased cross-functional knowledge sharing and productivity.