Director Of Management Information Systems resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

With 20-plus years of IT and senior leadership experience in Government, non-profits, medical devices, Banking, and technology organizations, my strategic leadership style has helped me build relationships, achieve goals, and work effectively with all stakeholders. I am a traditional IT leader with expertise in overseeing large and small enterprise-wide projects, including cloud migrations, virtualization, infrastructure solutions, and DR sites. Created and led cost-saving, technology-fueled improvements key to revenue and provider agencies' support and satisfaction.

Master of Science: Management Information Systems, Expected in 08/2014
Nova Southeastern University - Davie, FL
Master of Business Administration: Computer Information Systems, Expected in 06/2007
Bellevue University - Bellevue, NE
Bachelor of Science: Electronic Engineering, Expected in 05/1997
ITT Technical Institute - Tampa, FL,
Work History
Director of Management Information Systems, 04/2013 - Current
Perspecta Chantilly, VA,

As the Director of the Management Information Systems department, I managed all information management and technology infrastructure strategy and functions, including business analysis, project management, system architecture, application development, support desk, data center, technical support, networking, and telephone administration, and technical training. Direct staff of 6, with an annual IT budget of ($600K - Equipment & Infrastructure + $525K staff Salary). Led a 2-year technological transformation to fully replace a legacy Service & Activity online system with a custom application built on AWS for county-wide Contract management, Travel/Events Management, Service, Activities, Demographics, and Performance Management.

Strategic Initiatives:

  • Save 15% ($5k+/month) of telecom budget after effectively renegotiating voice & Data service contracts and implementing Webex Calling IP telephony solutions.
  • Led the Modernization and Digital Transformation initiative to support a mobile workforce, maintain a high-security level and improve enterprise and cloud services performance.
  • Structured IT Practices, Implemented PMO & Project Methodology – Linking IT & Business Strategies for Better Productivity Migrated Data Centers to Co-Located Site & Leveraged SaaS, saving $25K annually.
  • Introduced VMware virtualization to the data center, significantly reducing server costs and improving uptime.
  • Provide training to 415 users from 127 provider agencies.
  • Reduced IT operating costs from 2.4% of the Budget to 1.7% between 2016 and 2021.
  • Outsourced Infrastructure Support, Funding Hardware Refresh Plus Better Service, Security, & Uptime resulting in an annual savings of $100K.
  • Developed a multi-year strategic technology roadmap, driving standardization and rationalization of applications footprint, and achieved an 8% reduction since 2018.
  • Slashed firewall, routers, switches, and other network equipment cost $150K.
  • Streamlined operations and improved collaboration with new processes efficiencies, including MS Office 365 implementation (75% fewer costs vs. upgrading existing solution). Developed and presented a business case outlining ROI from increased cross-functional knowledge sharing and productivity.
Systems Administrator, 07/2010 - 03/2013
Perspecta Herndon, VA,
  • Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations.
  • Researched HW requirements and installed, configured, and maintained new/existing servers, workstations, peripherals, user accounts, network resources, and storage.
  • Performed regular system upgrades. Provided SW / HW support and diagnosed/documented all issues.
  • Trained end-users at 2 locations.
Systems Administrator, 05/2008 - 03/2010
MAKO Surgical City, STATE,
  • Conducted testing and troubleshooting for various software remotely and onsite for 35 servers to maintain operational readiness.
  • Revamp help desk processes through the implementation of domain-level solutions to drive user responsibility for key day-to-day processes
  • Orchestrated the integration and communication of software upgrades.
  • Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
  • Kept software licenses current for computers and mobile devices.
  • CGCIO - Certified Government Chief Information Officer.
  • MCP - Microsoft Certified Professional
  • FCC - Commercial Radio License
  • Strategic Planning and Execution
  • Executive Leadership
  • Regulatory Compliance
  • Leadership and People Development
  • Budget Planning
  • Analytical and Critical Thinker
  • Contract Negotiation
  • Project Oversight
  • Quality Control Planning
  • Management Team Leadership
  • Innovative and Visionary
  • Cross-Functional Collaboration
  • Results Orientation
  • Infrastructure development
  • Organization and Time Management

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Resume Overview

School Attended

  • Nova Southeastern University
  • Bellevue University
  • ITT Technical Institute

Job Titles Held:

  • Director of Management Information Systems
  • Systems Administrator
  • Systems Administrator


  • Master of Science
  • Master of Business Administration
  • Bachelor of Science

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