director of logistics resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Proficient materials handling, logistics and warehouse operations specialist, skilled in movement of hazardous and special cargo in overseas mission-essential logistics operations. Computer-savvy and results-driven with skills in using material management software programs and databases for inventory control and logistics management. Personable and excellent communicator, works collaboratively with peoples of diverse cultures. Motivated to meet deadlines, work independently and make decisions within assigned scope of responsibility.

  • Mission Coordination
  • Logistics Execution
  • Logistics Management
  • Service and Supply Assistance
  • Procedure Development
  • Shipping Oversight
  • Schedule Management
  • Incident Reporting
  • Vendor Management
  • Emergency Operating Procedures
  • Fleet Management
  • Organizational Requirements Monitoring
  • Staff Development and Oversight
  • Onboarding and Training
  • Verbal and Written Communication
  • Logistics Data Analysis
  • Workforce Management
  • Contract Management
  • Issue Resolution
  • Shipping and Receiving
  • Recruiting and Interviewing
  • Logistics Analysis
  • Logistics Processes
  • Customer Relationship Management
  • Standards Documentation
  • Regulations Compliance
03/2016 to Current
Director of Logistics Gettacar Philadelphia, PA,
  • Coordinated and oversaw execution of logistics operations.
  • Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
  • Handled and prioritized high call volumes and customer inquiries.
  • Fostered strong relationships with local and national vendors and suppliers.
  • Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
  • Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
  • Identified and implemented supply chain improvement opportunities.
  • Managed complex emotional customer situations promptly and professionally.
  • Followed established procedures and protocols regarding loads to promote integrity of shipments.
  • Negotiated with established and developing customers to achieve profitable rates and client satisfaction.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Identified opportunities to reduce cost and improve productivity.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.e
07/2013 to 09/2016
Operations Director Dana-Farber Cancer Institute Milford, MA,
  • Rehabilitated group image with strategic use of social media, group partnerships and positive media stories.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.r
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created and managed budgets for travel, training and teambuilding activities.
02/2006 to 06/2013
Certified Peace Officer Common Spirit Chickamauga, GA,
  • Trained and mentored personnel on security protocol adherence and compliance with safety guidelines.
  • Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of material.
  • Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
  • Reported results of investigations with written observations and photographs, and produced final reports.
  • Managed surveillance of individuals, specific properties and events.
  • Conducted background investigations for personnel security clearances.
  • Created process to capture, integrate and maintain data supporting field information applications.
  • Shortened criminal investigation lead time, executing operational protocol for criminal and non-criminal violations.
  • Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports and agendas.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
Education and Training
Expected in 09/2016 to to
Commercial Drivers Liscence: CDL
National American Driver Academy - Cedar Rapids, IA,
Expected in 09/2006 to to
Peace Officer Certification:
Georgia Public Safety Tranining Center - Forsyth, GA,
Expected in 05/2006 to to
High School Diploma:
Albany High School - Albany, GA
Expected in to to
: Business Management
Troy University - Troy, AL

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Resume Overview

School Attended

  • National American Driver Academy
  • Georgia Public Safety Tranining Center
  • Albany High School
  • Troy University

Job Titles Held:

  • Director of Logistics
  • Operations Director
  • Certified Peace Officer


  • Commercial Drivers Liscence
  • Peace Officer Certification
  • High School Diploma
  • Some College (No Degree)

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