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Director of Learning & Development Resume Example

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DIRECTOR OF LEARNING & DEVELOPMENT
Professional Summary
PROFESSIONAL Director with over 9 years of successful experience in Learning & SUMMARY Development. Recognized consistently for performance excellence and contributions to success in the industry. Strengths in eLearning & Graphic Design, Curriculum Design, Learning Management Systems and Leadership Development Programs.
Skills
  • Microsoft Office
  • Leadership Development
  • Adobe Creative Cloud
  • Project Management
  • Adobe, Supervisory
  • Approach, Technical training
  • Benefits, Trainer
  • Budget management, Training materials
  • Cash Management, Training programs
  • Content, Translation
  • Conversion, Video
  • Cost reduction, Workshops
  • Curriculum Development
  • Delivery
  • Documentation
  • Graphic Design
  • Hiring
  • Human Resources
  • Instructional Design
  • Inventory Management
  • Leadership
  • Leadership skills
  • Leadership Development
  • Marketing
  • Materials
  • Microsoft Office
  • Office
  • Payroll
  • Performance Management
  • POS
  • Posters
  • Project Management
  • Promotion
  • Recruiting
  • Safety
  • SOP
  • Spanish
  • Strategy
  • Strategic Planning
  • Summit
Work History
Director of Learning & Development, 06/2018 to 06/2018
KidZania USA – Frisco, TX
  • Created and launched organizations learning strategy for USA group.
  • Developed and launched companies first LMS and communications platform with mobile APP for USA group.
  • Designed and developed a performance based, blended learning program consisting of eLearning, Video, Workshops/ILT, On-the-Job, and Performance Evaluations.
  • Introduced and launched a flipped classroom approach to increase learner retention and create a deeper understanding of the content while increasing ROI.
  • Developed and deployed New Park Opening training strategy with a team of 30 trainers lead by a Training Manager and Training Specialist.
  • Created and developed the Learning Manager role to own and improve the new park opening process, lead team of field trainers and further develop the park level Training Specialist role.
  • Supported the Operations team through the creation of Standard Operating Procedure (SOP) documentation and project management.
  • Developed and deployed Eat, Drink, & Educate learning program for office and executive leadership to reinforce learning throughout the year incorporating leadership and professional development topics.
  • Developed competency and succession planning model to support bench of future leaders.
  • Designed and deployed remote learning program for remote team members and leadership.
  • Supported global learning managers in India and Moscow with content and guidance.
  • Maintained inclusive learning environment to enable learners to gain maximum benefits.
  • Delegated assignments based on development plans, project needs and knowledge of individual team members.
Learning Manager, 04/2016 to 06/2018
Cici Enterprises – Irving, TX
  • Designed, created and launched new Team Member training program.
  • Designed and launched companies first officially branded LMS with mobile app, widgets and videos succeeding with an 86% engagement score within the first month.
  • Redesigned and launched a comprehensive job aid portfolio of 25 print components consisting of posters, pocket guides and reusable checklists focusing on efficiency and cost reduction.
  • Co-wrote and fully designed a comprehensive operation manual with an updates timeline for the following 3 years.
  • Created 50+ interactive eLearning courses including videos.
  • Introduced and launched companies first communications platform with the capability to reach every level of the organization including a managers' forum, notices and a calendar.
  • Partnered with Human Resources to produce eLearning courses for onboarding, hiring and interviewing.
  • Partnered with Marketing and Ops Services to produce training content for marketing initiatives including 20+ job aids, 15+ eLearning courses, 5 On-the-job training agendas and regional training summits.
Learning Program Specialist, 04/2015 to 04/2016
Topgolf – Dallas, TX
  • Initiated mobile learning platform through LMS, mobile Apps, videos and tablets.
  • Created TOPGOLF's first mobile video training for new menu launch to more than 8k Associates.
  • Designed and implemented steps of service training program for 12 positions to 10k Associates.
  • Designed technical training program and materials for 8 different technology initiatives including POS, Advanced Reservations, Payroll and Labor, Inventory Management, Recruiting and Performance Management, Social and Associate Engagement Intranet (Clubhouse and Facebook @ Work).
  • Facilitated cultural engagement courses through sizzle videos and activities.
  • Leading role in the creation of first Train the Trainer Certification program.
  • Created tracking and compliance initiative for Safety and Risk department.
  • Created training print materials program to track and analyze usage to improve efficiency.
  • Assisted in the translation and delivery of training materials in Spanish for kitchen and Busser Associates.
Training Coordinator/LMS Administrator, 01/2011 to 04/2015
Plano, TX
  • Successfully designed and deployed companies first LMS to over 170 field managers.
  • Developed the Main Event National Training Team program for the top 2% high performing trainers with a 30% promotion rate to Supervisory or Management roles within their first year of participation.
  • Developed, designed, and deployed a scalable training program and best practices for the National Training Team to facilitate a 50% company expansion in less than 1 year.
  • Successfully lead national training team in the opening of 13+ locations with over 600 team member and over 50 national trainers certified.
  • Coordinated all aspects of New Center Opening training including training agendas, schedules, travel and venues, vendor specific training, and budget management.
  • Assisted in the development of a comprehensive Manager in Training (MIT) program and a Tech Services Training Program.
  • Designed and deployed company training programs for system wide POS & Cash Management conversions, Advanced Reservation Systems for online reservations, and New Banquet Menu rollouts.
  • Developed National Training Summit and Conference for top performing trainers to further develop leadership skills.
  • Scheduled and maintained certifications for safety and compliance initiatives.
  • Participated in Power Users group for system wide conversion to Office 365.
Education
Bachelor of ArtsTexas State University - San Marcos, TX
  • CERTIFICATIONS
  • Associate Professional in Talent Development
  • Graphic Design
    • Work History
    Director of Learning & Development, 06/2018 to 06/2018
    KidZania USA – Frisco, TX
    • Created and launched organizations learning strategy for USA group.
    • Developed and launched companies first LMS and communications platform with mobile APP for USA group.
    • Designed and developed a performance based, blended learning program consisting of eLearning, Video, Workshops/ILT, On-the-Job, and Performance Evaluations.
    • Introduced and launched a flipped classroom approach to increase learner retention and create a deeper understanding of the content while increasing ROI.
    • Developed and deployed New Park Opening training strategy with a team of 30 trainers lead by a Training Manager and Training Specialist.
    • Created and developed the Learning Manager role to own and improve the new park opening process, lead team of field trainers and further develop the park level Training Specialist role.
    • Supported the Operations team through the creation of Standard Operating Procedure (SOP) documentation and project management.
    • Developed and deployed Eat, Drink, & Educate learning program for office and executive leadership to reinforce learning throughout the year incorporating leadership and professional development topics.
    • Developed competency and succession planning model to support bench of future leaders.
    • Designed and deployed remote learning program for remote team members and leadership.
    • Supported global learning managers in India and Moscow with content and guidance.
    • Maintained inclusive learning environment to enable learners to gain maximum benefits.
    • Delegated assignments based on development plans, project needs and knowledge of individual team members.
    Learning Manager, 04/2016 to 06/2018
    Cici Enterprises – Irving, TX
    • Designed, created and launched new Team Member training program.
    • Designed and launched companies first officially branded LMS with mobile app, widgets and videos succeeding with an 86% engagement score within the first month.
    • Redesigned and launched a comprehensive job aid portfolio of 25 print components consisting of posters, pocket guides and reusable checklists focusing on efficiency and cost reduction.
    • Co-wrote and fully designed a comprehensive operation manual with an updates timeline for the following 3 years.
    • Created 50+ interactive eLearning courses including videos.
    • Introduced and launched companies first communications platform with the capability to reach every level of the organization including a managers' forum, notices and a calendar.
    • Partnered with Human Resources to produce eLearning courses for onboarding, hiring and interviewing.
    • Partnered with Marketing and Ops Services to produce training content for marketing initiatives including 20+ job aids, 15+ eLearning courses, 5 On-the-job training agendas and regional training summits.
    Learning Program Specialist, 04/2015 to 04/2016
    Topgolf – Dallas, TX
    • Initiated mobile learning platform through LMS, mobile Apps, videos and tablets.
    • Created TOPGOLF's first mobile video training for new menu launch to more than 8k Associates.
    • Designed and implemented steps of service training program for 12 positions to 10k Associates.
    • Designed technical training program and materials for 8 different technology initiatives including POS, Advanced Reservations, Payroll and Labor, Inventory Management, Recruiting and Performance Management, Social and Associate Engagement Intranet (Clubhouse and Facebook @ Work).
    • Facilitated cultural engagement courses through sizzle videos and activities.
    • Leading role in the creation of first Train the Trainer Certification program.
    • Created tracking and compliance initiative for Safety and Risk department.
    • Created training print materials program to track and analyze usage to improve efficiency.
    • Assisted in the translation and delivery of training materials in Spanish for kitchen and Busser Associates.
    Training Coordinator/LMS Administrator, 01/2011 to 04/2015
    Plano, TX
    • Successfully designed and deployed companies first LMS to over 170 field managers.
    • Developed the Main Event National Training Team program for the top 2% high performing trainers with a 30% promotion rate to Supervisory or Management roles within their first year of participation.
    • Developed, designed, and deployed a scalable training program and best practices for the National Training Team to facilitate a 50% company expansion in less than 1 year.
    • Successfully lead national training team in the opening of 13+ locations with over 600 team member and over 50 national trainers certified.
    • Coordinated all aspects of New Center Opening training including training agendas, schedules, travel and venues, vendor specific training, and budget management.
    • Assisted in the development of a comprehensive Manager in Training (MIT) program and a Tech Services Training Program.
    • Designed and deployed company training programs for system wide POS & Cash Management conversions, Advanced Reservation Systems for online reservations, and New Banquet Menu rollouts.
    • Developed National Training Summit and Conference for top performing trainers to further develop leadership skills.
    • Scheduled and maintained certifications for safety and compliance initiatives.
    • Participated in Power Users group for system wide conversion to Office 365.
    Skills
  • Microsoft Office
  • LLeadership Development
  • AAdobe Creative Cloud
  • PProject Management,
  • Adobe, approach, benefits, budget management, Cash Management, content, conversion, cost reduction, Curriculum Development, delivery, documentation, Graphic Design, hiring, Human Resources, Instructional Design, Inventory Management, leadership, leadership skills, Leadership Development, marketing, materials, Microsoft Office, Office, Payroll, Performance Management, POS, posters, Project Management, promotion, Recruiting, Safety, SOP, Spanish, strategy, Strategic Planning, Summit, Supervisory, technical training, Trainer, training materials, training programs, translation, Video, Workshops
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    Resume Overview

    Companies Worked For:

    • KidZania USA
    • Cici Enterprises
    • Topgolf

    School Attended

    • Texas State University

    Job Titles Held:

    • Director of Learning & Development
    • Learning Manager
    • Learning Program Specialist
    • Training Coordinator/LMS Administrator

    Degrees

    • Bachelor of Arts
      CERTIFICATIONSAssociate Professional in Talent DevelopmentGraphic Design

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