director of learning and development resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Bilingual, big picture thinker with talent for outlining objectives that parallel mission and goals of fast-paced organization. Award-winning leader of training teams with an ability to communicate complex concepts and motivate team members to realize the vision. Engaging teacher with extensive experience in adult learning and proven capability to assess organizational development needs, design, develop, administer, and execute innovative learning solutions, and evaluate overall program effectiveness. Collaborative interpreter of language, culture, and business processes acknowledged for excellence in communication, agility, and ability to connect learning outcomes to business objective. Passionate facilitator and relationship- builder dedicated to developing high-performing, diverse, and integrated teams of consultants with unique talents and backgrounds that provide high quality learning solutions and seamless customer service.


Leadership Development

Instructional Design

Program Development

Strategic Planning

Online and In-Person Facilitation

Project Management

Program Implementation

Learning Measurement

Budget Management

Business Needs Assessment

Spanish/English Interpretation

Training Team Leadership

05/2019 to 04/2020
Director of Learning and Development Gulf Coast Jewish Family And Community Services North Port, FL,
  • Spearheaded learning and development across CSM enterprise of commercial, residential, and lodging properties.
  • Provided Spanish interpretation, written and verbal, for all aspects of Talent Management.
  • Optimized learning management system and third-party vendor relationships.
  • Designed and implemented certification system for hotel Directors of Sales ensuring consistency and flexibility across four different franchises and nine different property types.
  • Developed and orchestrated all learning experiences for national conference of Community Managers, Hotel General Managers and Hotel Directors of Sales, which was recognized as highest rated learning experience in company history.
08/2017 to 05/2019
Director of Training Chick-Fil-A Mayfield Heights, OH,
  • Transformed education strategies within credit union with $2B in total assets.
  • Standardized safety training and compliance requirements execution and documentation.
  • Directed coordination and administration of learning management systems.
  • Provided consistent reports to management on learning outcomes and interpretation of results.
  • Set organizational vision as member of senior leadership team.
  • Set learning strategy and led team of trainers in design, implementation and measurement of business lending training and branch manager continuing education programs.
  • Led creation, execution and measurement all learning experiences and process documentation for conversion of seven technology systems within twelve months, including core operating system.
  • Overhauled and standardized operating procedure documentation system and established rigorous governance to ensure quality control, consistency, and ease of search.
  • Leveraged virtual-based learning, experiential learning, and social learning experiences.
  • Post-conversion employee confidence equal to pre-conversion within 90 days.
  • Team awarded 2019 Credit Union National Association (CUNA) Training WOW Award for best overall training program & recognized as runner-up for Training Team of Year.
01/2003 to 04/2017
Director of Learning and Development Gulf Coast Jewish Family And Community Services Clearwater, FL,
  • Led manager development through rapid growth and international expansion - 250 restaurants with revenue of $126M to 1230 restaurants with nearly $2B in annual revenue.
  • Developed, implemented, and managed all leader training programs, including new hire orientation, new manager certification, general manager development, training general manager certification, multi-unit leader education, and national conference learning experiences in both company and franchised locations.
  • Directed team of 125 Company General Managers across United States and Canada in training and onboarding of over 1000 new managers per year.
  • Collaborated with key stakeholders and vendor partners to develop and implement customized curriculum of ongoing manager development across all company and franchise restaurants.
  • Company AGM to GM internal promotion rate rose from 50% to 66% in 18 months.
  • Developed and executed Multi-Unit Manager leadership development programs and customized solutions for Directors of Operations30 GM to RM promotes and 3 RM to DO promotes.
  • Built and managed $7 + million-dollar training budgets.
  • Focused on travel cost reduction and online learning implementation to deliver actual spend under budget ten years in row.
  • Provided monthly reporting of budget variance.
  • Partnered with cross-functional leaders to select, configure, and implement learning management system, ultimately reducing printing costs by 25%.
  • Recognized as Home Office Team of Year (2015) and Home Office Individual of Year Nominee (2016).
Education and Training
Expected in
Bachelor of Science: Spanish Education
Expected in
Student Exchange :
Affiliations and Volunteer Roles

COUNCIL OF HOTEL AND RESTAURANT TRAINERS (CHART) – Member (2004 – Present), Director of Regional Training Forums (2008 – Present)


UNIVERSITY OF ST. THOMAS, Master of Arts, Organization Development and Change – Executive Sponsor (2018 & 2019)

CLUES (COMUNIDADES LATINAS UNIDAS EN SERVICO) – Career Development Curriculum Designer (Spanish/English) (2020)

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  • Director of Learning and Development
  • Director of Training
  • Director of Learning and Development


  • Bachelor of Science
  • Student Exchange

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