Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Training and Proficiencies – some but not limited to
Platforms: Windows 95 - Windows 10, Windows Server 4.0 – 2019. Experience with Sun OS, Digital UNIX, various versions of LINUX, Novell 5x and 6x, MAC OS.
Office 365 Suite / Licensing / Managing / Setup /
Learning Management Systems – WebCT, Angel, BlackBoard, Canvas (current)
Video Conferencing tools including Teams, Zoom, etc.
VMware 4.0 – 6.7, VMware Workstation, VCenter
Cisco Switch, ASA Firewall and Wireless LAN Administration
Network Security – familiarity – some experience with Cybersecurity
IIS 6.0 – current / Apache – web hosting / development
SSL Certificate installation and Management, CA Administration
Blackberry Server Administrator
Group Policy Management
Backup and Disaster Recovery / Business Continuity Planning
Sonic Foundry Server Administration / Digital Streaming
Trend Micro Antivirus, Mail Gateway products, Cloud
Palo Alto Firewall Management
Enterprise Applications including Autodesk, Raiser’s Edge, Solid Works, Master Cam and many others.
Enterprise Print Management products including Print Manager Plus and Paper Cut.
Active Directory Domains and Trusts, DNS, DHCP, Radius, Terminal Services – all aspects
Microsoft Exchange Server 2003- 2016 – Architecture – Installation – Migration - Maintenance
Microsoft Windows Server 2000-2019 – Architecture – Installation – Migration – Maintenance
Tools: Past experience and training with PowerShell, C/C++; Perl, c-shell, bash; MS Visual Studio; RPG; Visual Basic; COBOL; dBase; Mercury; JavaScript; SQL
New Initiatives: Ellucian Modernization Path – CRM Recruit, CRM Advise, Analytics, and Mobility. Solar Winds Service Desk / Dameware Remote Everywhere / Office Forms / Power Automate / etc.
A+, C++, DHCP, Hiring, Managerial, Enterprise, Problem solving, Strategic, VOIP
Active Directory, Canvas, Digital UNIX, HVAC, Access, Network Security, Processes, Strategic planning, Web applications
Antivirus, CNA, Disaster recovery planning, IIS 6.0, Exchange, Networks, Purchasing, Sun OS, Web hosting
Apache, Cisco, Disaster Recovery, Information Systems, Microsoft Exchange Server, Networking, RAS, Supervision, Websites
Automate, Clarion, DNS, Internet connectivity, Mail, Network, Routing, Switch, Web Development
C, DBase, Help desk, Managing, MySQL, Printer, SSL, MS Visual Studio
Experience
Director of Information Systems, 09/2017 - Current Maxlinear – San Jose, CA,
All aspects of managing the Information’s System department for Rhodes State College, some of which include networking, phone systems, budget planning, purchasing, technology life-cycle planning, managing the campus Helpdesk services, server infrastructure including physical and VMware/Hypervisor Environments, web applications, Ellucian Banner ERP system, Exchange Email system, SharePoint, Office 365 Management, Palo Alto Firewall, Technology Master Planning, Governance and Policies, Canvas LMS.
Hands-on manager who is responsible for leading and maintaining the effective operations and strategic priorities for technology of the College in collaboration with the Executive Leadership team.
Manage multiple departmental budgets exceeding $1M plus other large-scale projects that are budgeted through Capital Funding.
Manage the IS team of 7-12 direct reports and up to 14 additional student workers.
Overall management of an Extreme Networks hardware-based system for a campus with 9 buildings as well as several remote locations.
Complete wireless coverage across campus including several parking lot areas for drive-in access for student use during COVID19 remote measures.
Actively worked on multiply building expansion projects as well as a current project for a 50,000 square foot Science and Health Technologies building off-site of our main campus.
Vetted every aspect of technology from HVAC systems to AV Technology for this project.
Researched potential applications, devices, and services.
Have hands on experience with almost every aspect of technology on campus due to my long history here.
Extensive knowledge, supervision, and leadership proven to advance strategic planning, institutional effectiveness, assessment, policy development, and accreditation processes.
Served as a member of the LMS search Committee, HLC Assurance Argument Team Committees in supporting and developing the Assurance Argument for HLC Accreditation.
Successful in developing and advancing large projects including several full core network upgrades, phone system migration to VOIP system, complete wireless migrations, storage array migrations, ERP upgrades and disaster recovery planning, Committed to the general welfare and vitality of the institution.
Served as a member of the College Senate, the College Planning Committee, Chaired and Co / Chaired multiple positions in our Shared Governance process for the institution as the leading expert in Technology for the College.
Reviewed and updated current policies and procedures and authored new policies in compliance with the local, state, and federal regulations.
Strive to promote cooperation, collaboration, and partnerships both internally and externally for the College as acting CIO.
Assistant Director of Information Systems, 03/2012 - 09/2017 Rhodes State College – City, STATE,
Still the technical lead for the department and I continued to do many of the duties of my previous position but increased my managerial duties and leadership committee memberships.
During 4 years of this position there was no Director of Information Systems, so I took on the interim role and all the duties of the Director’s position.
Sr Systems Programmer / Network Analyst, 02/2001 - 03/2012 Rhodes State College – City, STATE,
Technical lead for our department while also managing several employees in various areas including Helpdesk and Desktop services, Banner, Web Development and Networking.
Member of the campus Shared Governance process as well as several other committees.
Some of my primary responsibilities include planning / budgeting and installation of all Windows OS / Linux servers, Exchange Administration, enterprise applications, VMware environment, SAN storage, website configurations, printer management, SharePoint, Wireless infrastructure, all aspects of Active Directory including DHCP, DNS and RAS services, network security, Website administration, backup and DR/BC planning as well as implementation and database administration.
Support Canvas LMS for the college as well as the previous Learning Management Systems including WebCT, Angel / Blackboard.
Part of almost every project planned in our department due to the breadth of my skillset as it pertains to our infrastructure and network.
We had a very small team, and we cover all areas of technology on campus so each of us had to wear many hats, which in turn helps create a very diverse skillset which I consider to be highly beneficial for problem solving.
Net Support Technician / Network Support Analyst, 01/1999 - 01/2001 WORC, Lima Technical College – City, STATE,
Net was an Internet Service Provider for small businesses and public customers in the Lima, Ohio area.
It was a division of Solutions-Etc, who supported small business initiatives in the Lima, Ohio area.
This part of the non-credit business division of the college.
Personally, supported and covered 10 of the surrounding counties with ISDN services as well as dial-up and web hosting services.
Duties included: billing and invoicing, adding and maintaining1500+ Send mail email accounts on a UNIX server as well as Windows servers for web hosting.
Hardware support also included the modem banks and ISDN equipment.
I personally ran the help desk to aid customers with computer and connectivity problems, this helpdesk eventually evolved into our current IS helpdesk at Rhodes State College.
Setup hosting and did some design and development of websites as well as maintained the Bind zone DNS records for the 35+ external web sites being hosted by WORC-NET.
Performed software and hardware installations for Solutions Etc, to support remote labs and training facilities in the local community including LACCA, St.
Rita’s, Ford, Kenton and C&G Distributing to name just a few.
Performed on site- technical assistance for public customers and businesses.
Planned and implemented network installations.
Maintained customer relations, while performing a wide array of other duties.
Worked in conjunction with the IS department at Lima Technical College to maintain Internet connectivity as well as running the UNIX DNS services for the entire college.
Education and Training
Bachelor of Science: Management Information Science, Expected in 2008 - Franklin University - , GPA: GPA: 4.0
Associate of Applied Business Degree: Computer Programming, Expected in 1999 - Lima Technical College - , GPA: with Honors
Associate of Applied Business Degree: Computer Networking, Computer Programming, Expected in 1984 - Northwestern Business College - , GPA:
Networking Student of the Year
Member of PHI THETA KAPPA International Honor Society
Member of ALPHA BETA GAMMA International Business Honor Society, 1year completed
Activities and Honors
Goal: To attain a Management / Supervisory / Technical position that allows me to utilize my years of acquired knowledge and experiences to enhance the goals of the business or institution.
Recognized team leader with proven technical and administrative expertise in a career spanning 22+ Years. Highly motivated goal-oriented project leader with years of hands-on experience in many areas of IT technology. Well-rounded background of infrastructure management (Networks, Learning Management Systems, Desktop Management, Storage Systems, Servers, Webhosting, and Applications) and software development management. Possess strong analytical and critical thinking skills as well as excellent communication skills. Strong desire to perform with a superior record of advancement and personal achievement. Effective communication skills for bridging technology and management. Previous personal business owner with holistic attitude for management. My management style includes lots of mentoring, goal setting and shared hands-on assistance with technical issues.
IT Strategic Planning / Data Analysis / Business Solutions / Team Leadership / Learning Management Systems / Project Management / Disaster Recovery Planning / Capital Expenditure Planning / Vendor Relations / Institutional Governance / Desktop Deployment
Accomplishments
Previous certifications in Novell Networks, Enterasys Networks Engineer and others.
Professional Courses taken – everything from Exchange Email implementation / administration, SharePoint, Active Directory, Windows Servers, Security +, Cisco Firewall training / Palo Alto Firewall training, Office 365, VMware, Systems Center – too many others to list.
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