director of information systems resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Training and Proficiencies – some but not limited to
  • Platforms: Windows 95 - Windows 10, Windows Server 4.0 – 2019. Experience with Sun OS, Digital UNIX, various versions of LINUX, Novell 5x and 6x, MAC OS.
  • Office 365 Suite / Licensing / Managing / Setup /
  • Learning Management Systems – WebCT, Angel, BlackBoard, Canvas (current)
  • Video Conferencing tools including Teams, Zoom, etc.
  • VMware 4.0 – 6.7, VMware Workstation, VCenter
  • Cisco Switch, ASA Firewall and Wireless LAN Administration
  • Network Security – familiarity – some experience with Cybersecurity
  • IIS 6.0 – current / Apache – web hosting / development
  • SSL Certificate installation and Management, CA Administration
  • Blackberry Server Administrator
  • Group Policy Management
  • Backup and Disaster Recovery / Business Continuity Planning
  • Sonic Foundry Server Administration / Digital Streaming
  • Trend Micro Antivirus, Mail Gateway products, Cloud
  • Palo Alto Firewall Management
  • Enterprise Applications including Autodesk, Raiser’s Edge, Solid Works, Master Cam and many others.
  • Enterprise Print Management products including Print Manager Plus and Paper Cut.
  • Active Directory Domains and Trusts, DNS, DHCP, Radius, Terminal Services – all aspects
  • Microsoft Exchange Server 2003- 2016 – Architecture – Installation – Migration - Maintenance
  • Microsoft Windows Server 2000-2019 – Architecture – Installation – Migration – Maintenance
  • SQL 2000-20012- – Architecture – Installation – Maintenance
  • MySQL, Oracle
  • SharePoint 2003-2010 – Architecture – Installation – Maintenance – SharePoint Online
  • Tools: Past experience and training with PowerShell, C/C++; Perl, c-shell, bash; MS Visual Studio; RPG; Visual Basic; COBOL; dBase; Mercury; JavaScript; SQL
  • New Initiatives: Ellucian Modernization Path – CRM Recruit, CRM Advise, Analytics, and Mobility. Solar Winds Service Desk / Dameware Remote Everywhere / Office Forms / Power Automate / etc.
  • A+, C++, DHCP, Hiring, Managerial, Enterprise, Problem solving, Strategic, VOIP
  • Active Directory, Canvas, Digital UNIX, HVAC, Access, Network Security, Processes, Strategic planning, Web applications
  • Antivirus, CNA, Disaster recovery planning, IIS 6.0, Exchange, Networks, Purchasing, Sun OS, Web hosting
  • Apache, Cisco, Disaster Recovery, Information Systems, Microsoft Exchange Server, Networking, RAS, Supervision, Websites
  • Automate, Clarion, DNS, Internet connectivity, Mail, Network, Routing, Switch, Web Development
  • Backup, COBOL, Edge, Invoicing, Office, Newsletter, RPG, Taxes, Website
  • Bash, CA, Email, ISDN, Windows OS, NMS, SAN, Technical assistance, Web sites
  • BC, Hardware, ERP, Internet Service Provider, Microsoft Windows, Novell 5, Scheduling, Transportation, Wireless LAN
  • Billing, CPR, Firewall, JavaScript, Windows, Oracle, Servers, Trend
  • Bind, Credit, First Aid, Leadership, 2000, Perl, Shell, UNIX
  • Budget planning, CRM, Forms, LINUX, Windows 95, Phone systems, Solid Works, Upgrades
  • Budgeting, Customer relations, Gateway, MAC OS, Migration, Phone system, SQL, Video Conferencing
  • Budgets, Database administration, Hardware support, Director, Modem, Policies, SQL 2000, Visual Basic
  • C, DBase, Help desk, Managing, MySQL, Printer, SSL, MS Visual Studio
09/2017 to Current
Director of Information Systems Maxlinear San Jose, CA,
  • All aspects of managing the Information’s System department for Rhodes State College, some of which include networking, phone systems, budget planning, purchasing, technology life-cycle planning, managing the campus Helpdesk services, server infrastructure including physical and VMware/Hypervisor Environments, web applications, Ellucian Banner ERP system, Exchange Email system, SharePoint, Office 365 Management, Palo Alto Firewall, Technology Master Planning, Governance and Policies, Canvas LMS.
  • Hands-on manager who is responsible for leading and maintaining the effective operations and strategic priorities for technology of the College in collaboration with the Executive Leadership team.
  • Manage multiple departmental budgets exceeding $1M plus other large-scale projects that are budgeted through Capital Funding.
  • Manage the IS team of 7-12 direct reports and up to 14 additional student workers.
  • Overall management of an Extreme Networks hardware-based system for a campus with 9 buildings as well as several remote locations.
  • Complete wireless coverage across campus including several parking lot areas for drive-in access for student use during COVID19 remote measures.
  • Actively worked on multiply building expansion projects as well as a current project for a 50,000 square foot Science and Health Technologies building off-site of our main campus.
  • Vetted every aspect of technology from HVAC systems to AV Technology for this project.
  • Researched potential applications, devices, and services.
  • Have hands on experience with almost every aspect of technology on campus due to my long history here.
  • Extensive knowledge, supervision, and leadership proven to advance strategic planning, institutional effectiveness, assessment, policy development, and accreditation processes.
  • Served as a member of the LMS search Committee, HLC Assurance Argument Team Committees in supporting and developing the Assurance Argument for HLC Accreditation.
  • Successful in developing and advancing large projects including several full core network upgrades, phone system migration to VOIP system, complete wireless migrations, storage array migrations, ERP upgrades and disaster recovery planning, Committed to the general welfare and vitality of the institution.
  • Served as a member of the College Senate, the College Planning Committee, Chaired and Co / Chaired multiple positions in our Shared Governance process for the institution as the leading expert in Technology for the College.
  • Reviewed and updated current policies and procedures and authored new policies in compliance with the local, state, and federal regulations.
  • Strive to promote cooperation, collaboration, and partnerships both internally and externally for the College as acting CIO.
03/2012 to 09/2017
Assistant Director of Information Systems Rhodes State College City, STATE,
  • Still the technical lead for the department and I continued to do many of the duties of my previous position but increased my managerial duties and leadership committee memberships.
  • During 4 years of this position there was no Director of Information Systems, so I took on the interim role and all the duties of the Director’s position.
02/2001 to 03/2012
Sr Systems Programmer / Network Analyst Rhodes State College City, STATE,
  • Technical lead for our department while also managing several employees in various areas including Helpdesk and Desktop services, Banner, Web Development and Networking.
  • Member of the campus Shared Governance process as well as several other committees.
  • Some of my primary responsibilities include planning / budgeting and installation of all Windows OS / Linux servers, Exchange Administration, enterprise applications, VMware environment, SAN storage, website configurations, printer management, SharePoint, Wireless infrastructure, all aspects of Active Directory including DHCP, DNS and RAS services, network security, Website administration, backup and DR/BC planning as well as implementation and database administration.
  • Support Canvas LMS for the college as well as the previous Learning Management Systems including WebCT, Angel / Blackboard.
  • Part of almost every project planned in our department due to the breadth of my skillset as it pertains to our infrastructure and network.
  • We had a very small team, and we cover all areas of technology on campus so each of us had to wear many hats, which in turn helps create a very diverse skillset which I consider to be highly beneficial for problem solving.
01/1999 to 01/2001
Net Support Technician / Network Support Analyst WORC, Lima Technical College City, STATE,
  • Net was an Internet Service Provider for small businesses and public customers in the Lima, Ohio area.
  • It was a division of Solutions-Etc, who supported small business initiatives in the Lima, Ohio area.
  • This part of the non-credit business division of the college.
  • Personally, supported and covered 10 of the surrounding counties with ISDN services as well as dial-up and web hosting services.
  • Duties included: billing and invoicing, adding and maintaining1500+ Send mail email accounts on a UNIX server as well as Windows servers for web hosting.
  • Hardware support also included the modem banks and ISDN equipment.
  • I personally ran the help desk to aid customers with computer and connectivity problems, this helpdesk eventually evolved into our current IS helpdesk at Rhodes State College.
  • Setup hosting and did some design and development of websites as well as maintained the Bind zone DNS records for the 35+ external web sites being hosted by WORC-NET.
  • Performed software and hardware installations for Solutions Etc, to support remote labs and training facilities in the local community including LACCA, St.
  • Rita’s, Ford, Kenton and C&G Distributing to name just a few.
  • Performed on site- technical assistance for public customers and businesses.
  • Planned and implemented network installations.
  • Maintained customer relations, while performing a wide array of other duties.
  • Worked in conjunction with the IS department at Lima Technical College to maintain Internet connectivity as well as running the UNIX DNS services for the entire college.
Education and Training
Expected in 2008
Bachelor of Science: Management Information Science
Franklin University - ,
GPA: 4.0
Expected in 1999
Associate of Applied Business Degree: Computer Programming
Lima Technical College - ,
with Honors
Expected in 1984
Associate of Applied Business Degree: Computer Networking, Computer Programming
Northwestern Business College - ,
  • Networking Student of the Year
  • Member of PHI THETA KAPPA International Honor Society
  • Member of ALPHA BETA GAMMA International Business Honor Society, 1year completed
Activities and Honors
Goal: To attain a Management / Supervisory / Technical position that allows me to utilize my years of acquired knowledge and experiences to enhance the goals of the business or institution. Recognized team leader with proven technical and administrative expertise in a career spanning 22+ Years. Highly motivated goal-oriented project leader with years of hands-on experience in many areas of IT technology. Well-rounded background of infrastructure management (Networks, Learning Management Systems, Desktop Management, Storage Systems, Servers, Webhosting, and Applications) and software development management. Possess strong analytical and critical thinking skills as well as excellent communication skills. Strong desire to perform with a superior record of advancement and personal achievement. Effective communication skills for bridging technology and management. Previous personal business owner with holistic attitude for management. My management style includes lots of mentoring, goal setting and shared hands-on assistance with technical issues. IT Strategic Planning / Data Analysis / Business Solutions / Team Leadership / Learning Management Systems / Project Management / Disaster Recovery Planning / Capital Expenditure Planning / Vendor Relations / Institutional Governance / Desktop Deployment
  • Previous certifications in Novell Networks, Enterasys Networks Engineer and others.
  • Professional Courses taken – everything from Exchange Email implementation / administration, SharePoint, Active Directory, Windows Servers, Security +, Cisco Firewall training / Palo Alto Firewall training, Office 365, VMware, Systems Center – too many others to list.
  • Enterasys Certified Expert – ECE- Networking
  • Enterasys Certified Specialist – ECS - Switching NMS, Policy, Wireless and Routing
  • Security+, A+ CompTIA, Network + CompTIA – Networking Technologies
  • Infrastructure Planning - Storage Area Networks (SANS) – primarily EqualLogic and Clarion / PowerVault / NetApp
  • System Center – 2003 – 2012 – Architecture - installation – Maintenance

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Resume Overview

School Attended

  • Franklin University
  • Lima Technical College
  • Northwestern Business College

Job Titles Held:

  • Director of Information Systems
  • Assistant Director of Information Systems
  • Sr Systems Programmer / Network Analyst
  • Net Support Technician / Network Support Analyst


  • Bachelor of Science
  • Associate of Applied Business Degree
  • Associate of Applied Business Degree

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