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Director of Information Systems Resume Example

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DIRECTOR OF INFORMATION SYSTEMS
Professional Summary

Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. First-rate [Job Title] with [Number] years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in [Area of expertise] and subject matter expert on [Software]. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Skills
  • Documentation and reporting
  • Quality assurance
  • Conflict resolution
  • Collaboration
  • MS Office
  • Interpersonal Communication
  • Troubleshooting
  • Project Management
  • Organization and Time management
  • Teamwork
Work History
Director of Information Systems, 12/2009 to Current
Company Name – City, State
  • Oversaw IT department operations and training.
  • Built, customized and repaired technology based on staff requests.
  • Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Conducted company-wide technology instruction, onboarding and education.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Coordinated [Type] projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained and updated [Type] customer service database.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used [Type] ticketing systems to manage and process support actions and requests.
  • Trained end-users of [Software] and [Software] on use, functionality and application to business problems.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Submitted service tickets for equipment maintenance requests.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across [Number] time zones.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.
  • Liaised between [Type] facility and [Type] department, facilitating communications and keeping appropriate parties updated on project developments.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Help Desk Support Specialist, 10/2007 to 12/2009
Company Name – City, State
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Database Administrator, 08/2005 to 03/2007
Company Name – City, State
  • Administered Microsoft Access database of over 2500 members, including user profile management and access level control for protection of confidential data.
  • Provided user interface support to internal and external users.
  • Coordinated with development team on software issues.
  • Created documentation for new features, provided testing and training as needed.
Education
Bachelor of Science: Business Administration, 05/1994
University Of Arkansas, Fayetteville - City, State
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Resume Overview

School Attended

  • University Of Arkansas, Fayetteville

Job Titles Held:

  • Director of Information Systems
  • Help Desk Support Specialist
  • Database Administrator

Degrees

  • Bachelor of Science : Business Administration , 05/1994

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