Director Of Information Systems Resume Example Montgomery County, Oh

DIRECTOR OF INFORMATION SYSTEMS

Professional Summary

Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. First-rate [Job Title] with [Number] years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in [Area of expertise] and subject matter expert on [Software]. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Skills

Documentation and reporting
Quality assurance
Conflict resolution
Collaboration
MS Office

Interpersonal Communication
Troubleshooting
Project Management
Organization and Time management
Teamwork

Work History

Director of Information Systems, 12/2009 to Current
Montgomery County, Oh – Dayton , OH

Oversaw IT department operations and training.
Built, customized and repaired technology based on staff requests.
Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
Managed network and system performance, conducting troubleshooting, security patching and maintenance.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
Wrote policy, procedure and manuals governing internal IT use.
Conducted company-wide technology instruction, onboarding and education.
Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
Coordinated [Type] projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Supported implementation of warehouse management system software applications to enable centralized management of tasks.
Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
Created help desk tickets, troubleshot and resolved desktop issues.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Determined hardware and network system issues using effective troubleshooting techniques.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Maintained and updated [Type] customer service database.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Used [Type] ticketing systems to manage and process support actions and requests.
Trained end-users of [Software] and [Software] on use, functionality and application to business problems.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Submitted service tickets for equipment maintenance requests.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
Removed malware, ransomware and other threats from laptops and desktop systems.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across [Number] time zones.
Trained and supported end-users with software, hardware and network standards and use processes.
Resolved issues with systems, hardware and telephones quickly and accurately.
Wrote and reviewed tickets to request maintenance to various types of equipment.
Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Organized daily workflow and assessed appropriate staffing to provide optimal service.
Liaised between [Type] facility and [Type] department, facilitating communications and keeping appropriate parties updated on project developments.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Help Desk Support Specialist, 10/2007 to 12/2009
Airgas Inc – Craig , CO

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Helped streamline repair processes and update procedures for support action consistency.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

Database Administrator, 08/2005 to 03/2007
Foot Locker – Concord , NC

Administered Microsoft Access database of over 2500 members, including user profile management and access level control for protection of confidential data.
Provided user interface support to internal and external users.
Coordinated with development team on software issues.
Created documentation for new features, provided testing and training as needed.

Education

Bachelor of Science: Business Administration, 05/1994
University Of Arkansas, Fayetteville - City, State

Resume Overview

School Attended

University Of Arkansas, Fayetteville

Job Titles Held:

Director of Information Systems
Help Desk Support Specialist
Database Administrator

Degrees

Bachelor of Science : Business Administration , 05/1994

Director of Information Systems Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes