Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Results-Driven Director of Human Resources / Recruitment/Benefits Senior-level human resources professional with more than 20 years of broad and rich experience in human resources leadership for both profit and non-profit organizations. — Key Qualifications — Respected and inspiring leader with demonstrated effectiveness in conflict resolution, problem solving, HRIS management, payroll systems, benefits management, and compensation management. Exceptional interpersonal skills and passion for positively impacting the lives of others. Acknowledged as a dedicated leader with a commitment to going above and beyond to get the job done in a timely manner. Vast transferable skills and expertise in employee relations, team building, recruitment, and retention. Extensive experience and proficiency in training and educating employees on benefits plans, open enrollment. Training leaders on building trust, improving culture and other management topics. Strong technical acumen and proficiency in Microsoft Office Suite (Word, PowerPoint, and Excel), Lawson HRIS, Kronos Timekeeping, Ultipro HRIS, Ceridian, ADP, DayForce and HR Logix. HR Driven and decisive HR Leader offering 20+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

  • Employee Relations Management
  • Employment Law / HIPAA / JCAHO
  • Influence / Change Management
  • Worker’s Compensation Handling
  • Full Cycle Recruitment
  • Compensation & Benefits Administration
  • Talent Recruitment Practices
  • Executive Team Training
  • Problem Solving
  • Hiring and Onboarding
  • Dispute Mediation
  • Employee Relations Oversight
  • Recruiting and Interviewing
  • Executive Recruiting
  • Coaching and Mentoring
  • Employee Referral Programs
  • Company Leadership
  • Conflict Resolution
  • Leadership Training & Development
  • Open Enrollment Processes
  • HRIS / Payroll Administration
  • CMS, LTC, Skilled, Memory Care and Assisted Living
09/2018 to Current
Director of Human Resources Grey Eagle Distributors Belleville, IL,
  • 200 Employees)
  • Built a culture where associates put the residents needs first
  • When it was announced the facility would be closing all associates decided to stay and take care of the residents until the facility no longer needed their service
  • Consulted with associates and corporate leaders regularly to resolve various team-based and cross functional issues
  • Developed department goals and objectives to help teams align with organizational vision and fair employment practices
  • Maintained company compliance with federal, state, and local statutory requirements
  • Coordinated and directed human resources programs, including recruitment, benefits, compensation and performance management
  • Developed organizations orientation program
  • Worked with corporate team on diversity and associate engagement
  • Served as Compliance Officer and workers compensation liason.
  • Implemented and rolled out cultural and gender diversity programs within organization, which were positively embraced.
04/2016 to 12/2017
Corporate Director of Human Resources Pch Hotels And Resorts Montgomery, AL,
  • (300 Employees)
  • Recruited to built up the HR department from the ground up on behalf of this staffing and management firm
  • Hired, developed, and led a performance-driven team in daily operations
  • Defined and established department policies and procedures
  • Collaborated with c-suite personnel to ensure all HR functions aligned with organizational goals
  • Selected Contributions:
  • Employed transformational leadership capabilities to expand the corporate office from just 10 to 47 employees, a 370% increase in staff
  • Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
  • Advised senior management on human resources issues and approved terminations.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Championed the implementation of the employee float pool to maximize labor allocation, quality, and costs.
12/2012 to 03/2016
Director Human Resources Svb Financial Group Napa, CA,
  • Recruitment / Employee Health (1,200 Employees)
  • Leveraged expertise to provide guidance across multiple human resources functions
  • Closed bi-weekly payroll, and ran productivity reports as Kronos Administrator
  • Facilitated leadership training in FMLA, FLSA, Worker’s Compensation, Affirmative Action, Sexual Harassment, Recruitment, Retention, Interviewing Techniques, Communication, On Boarding, and Trust Building
  • Managed compensation, benefits, labor costs, and grievance processes
  • Served as Administrator for Leadership Evaluation Management and Advanced Learning System
  • Facilitated employee satisfaction surveys using Healthstream
  • Selected Contributions:
  • Awarded Non-Clinical Leader of the Year in 2014 for exceptional performance
  • Reduced agency use by 90% (2014 to 2016) by implementing employee referral program and aggressive recruitment strategies
  • Reduced vacancy rate from 12% to 5% in 2015
  • Implemented recognition programs, including Employee of the Month, Quarter, and Year
  • Developed and maintained policies and procedures via leadership handbook and employee intranet
  • Conducted annual Affirmative Action audit
  • Re-directed recruitment efforts to ensure AA compliance
  • Successfully managed reduction in workforce and furlough programs
  • Maintained sensitivity during communications with employees to manage morale
  • Increased knowledge of leadership team through training on Affordable Care Act and measurement reports
  • Minimized impact on operations while implementing UltiPro HRIS system
  • Maintained compliance while investigated privacy violations and Employee Hotline Calls
  • Managed conversion from in house payroll to payroll via a service center in Nashville
  • Conducted New Employee Orientations for Code of Conduct, HIPAA and Compliance Training.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Answered employee questions regarding health benefits and 401k options.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale.
  • Advised senior management on human resources issues and approved terminations.
  • Supervised HR Department employees by directing activities and monitoring performance.
  • Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
12/1997 to 11/2012
Human Resources Consultant Dch Tuscaloosa, AL,
  • Demonstrated leadership proficiency while managing human resource functions for Deaconess Clinics, case management, specialty nursing units, speech, OT/PT services, cardiopulmonary, laboratory, security, environmental services, nutrition services and facilities management departments
  • Advised, counseled, coached and recommended solutions to leadership teams in all aspects of human resource management
  • Selected Contributions:
  • Assessed needs and successfully implemented full staffing and on boarding processes for 48 physicians and their respective staffing offices
  • Spearheaded Human Resource Information System (HRIS) conversion and implementation reports
  • Diplomatically mediated conflict resolution discussions between employees and employers
  • Designed and administered benefit plans for corporation; implemented self-funded health insurance plan, 401K plans and Employee Assistance Program (EAP)
  • Monitored and tracked regulatory compliance for The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards and Health Insurance Portability and Accountability Act (HIPPA) standards; implemented process to maintain compliance in five JCAHO inspections
  • Improved department effectiveness by developing human resource policies and procedures for consistency
  • Valued as a contributing team member for committee onboard physician recruitment practices, Assistant Privacy Officer, and Chair of “Employee of Choice Committee.”
Education and Training
Expected in 01/2015
Society for Human Resource Management-Certified Professional (SHRM-CP:
- ,
Expected in 01/2010
Master of Business Administration:
University of Phoenix - Oklahoma City, OK
Expected in 01/2008
Bachelor of Science:
University of Phoenix - Oklahoma City, OK
Expected in
Certificate in DDI Training, Targeted Selection and Management:
- ,

Professional in Human Resources (PHR), 1999 American Society of Training and Development (ASTD) Nims Certified Continued…

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Director of Human Resources
  • Corporate Director of Human Resources
  • Director Human Resources
  • Human Resources Consultant


  • Society for Human Resource Management-Certified Professional (SHRM-CP
  • Master of Business Administration
  • Bachelor of Science
  • Certificate in DDI Training, Targeted Selection and Management

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