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Director of Human Resources Resume Example

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DP
DIRECTOR OF HUMAN RESOURCES
Summary

A dynamic and progressive Human Resources Professional with 20 years of senior generalist and management experience. A strategic business partner with excellent interpersonal and communication skills. building rapport at all levels and resolving issues successfully.

Flexible and focused with expertise in problem resolution, HR strategies and practical solutions

Skills
  • ADP Payroll, Vision
  • Ads
  • Audio
  • Benefits
  • Benefits administration
  • Billing
  • Budgeting
  • Coaching
  • CA
  • Conflict management
  • Counseling
  • Database
  • Employee relations
  • Employee
  • Communications
  • Forms
  • Hiring
  • HRIS
  • Human Resource
  • Human Resources
  • HR
  • Lawson
  • Leadership
  • Legal
  • Letters
  • Director
  • Management Training
  • Negotiation
  • Negotiations
  • Payroll
  • Performance management
  • Policies
  • Rapport
  • Recruitment
  • Reporting
  • Strategy
  • Strategic
  • Switch
  • Employee training
  • Training programs
  • Onboarding
  • Compliance
  • Benefits programs
  • Recruitment and hiring
  • Working collaboratively
  • Problem resolution
  • People skills
Experience
03/2014 - CurrentDirector of Human ResourcesAVMS | Pleasanton, CA
  • Procedures for 300+ hospitality employees in 17 states Developed nationwide hiring and recruitment guidelines including writing job descriptions for all positions along with launching both a job requisition database and an applicant tracking system.
  • Posted open positions on job boards, implemented a background check process and began referral bonus program Determined successful on-boarding practices across multiple departments.
  • Streamlined new hire paperwork process.
  • Managed all Company benefit programs including evaluating existing providers, broker and vendor negotiations, coordinated open enrollment periods and created all internal employee communications.
  • Facilitated switch to new providers to ensure best coverage and cost options for Company and employees.
  • Coached and counseled Managers on multiple Employee relations issues.
  • Created rapport with Employees at all levels to ensure open communication.
  • Proactively created online performance management training module.
  • Planned and distributed employee guidebook Established set salary review guidelines as well as delivered Company's first performance review forms to align with Company values and goals Collaborated and communicated with Leadership team by providing detailed HR metrics on turnover, hiring and other strategic data for discussion.
  • Ensured State and Federal legal and reporting compliance.
  • Advised senior management on human resources issues and approved terminations.
  • Directed process of organizational planning by evaluating company-wide structure, job design and manpower forecasting.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Developed job descriptions using targeted keywords and published job openings on company website and job boards.
  • Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
08/2003 - 12/2013VP Human Resources/Regional HR ManagerPSAV Presentation Services/Swank Audio Visuals | Oakland, CA
  • Served as primary HR contact and trusted resource for 650+ employees in over 100 upscale hotel locations in the Western US and Canada.
  • Provided coaching and counseling to executives, managers and employees on all HR related issues in compliance with legal requirements and company goals and objectives Drove HR strategy for the successful implementation of various Company initiatives including performance management, succession planning, compensation analysis and benefits administration Created semi-annual performance review forms and implemented a program later used throughout the Company Researched, developed and implemented various HR training programs including harassment training, behavioral interviewing techniques and conflict management skills for supervisors Served as lead advisor with extensive experience handling complex employee relations issues and investigations in a diverse workforce to reduce Company's exposure to liability.
  • Managed talent acquisition process by working with hiring managers to define departmental needs, examined turnover data and provided feedback to managers, updated job descriptions, posted job ads, assisted with screening resumes and conduct interviews, negotiated and generated offer letters and employment agreements.
  • Facilitated Company relocation program.
  • Updated and distributed Company Employee Guidebook.
11/2001 - 08/2003Human Resources ManagerAmerican Business Equipment | San Jose, CA
  • Responsible for all Human Resource and payroll functions including recruitment, training and development, benefits, HRIS, and performance management Proactively developed and implemented strategic HR policies to support the changing vision of the Company Responsible for monthly headcount reports, budgeting and employee retention programs Administered all payroll and benefits programs including negotiation of broker rates, monthly billing, 401k reporting, EEO reports, open enrollment and workers compensation programs Created Company's first Employee handbook, with applicable policies and procedures of the Company Ensured Company compliance with state and federal labor laws.
02/1998 - 11/2001Human Resources ManagerMercury Interactive Corporation | Sunnyvale, CA
  • Employee relations representative for over 700 employees in US, Canada and Brazil Created procedures, policies and recruitment strategies to support 3x growth of Employee workforce Responsible for all Company offer letters, employment requisition process and new hire orientations Designed the installation of company's first HRIS system (Lawson) and responsible for continuing system maintenance and updates.
  • Led implementation of first electronic bridge between HRIS and ADP Payroll systems Directed Company's first Management Training program, first standardized new employee training and managed regular Employee morale-building events Created and administered Company referral bonus program.
Education and Training
Bachelor of Science: Social Science, Psychology
Cal Poly State University | San Luis Obispo, CA
Professional Human Resources (PHR and PHR-CA)
Current PHR and PHR-CA certifications. Director of Human Resources Audio Visual Management Solutions - AVMS Regional Human Resources Manager Swank Audio Visuals/PSAV
Activities and Honors
Member: SHRM (Society for Human Resources Management) NCHRA (Northern California Human Resources Association) California Chamber of Commerce - HR California
Certifications
  • PHR (Professional Human Resources) - HRCI - [Year]
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Resume Overview

Companies Worked For:

  • AVMS
  • PSAV Presentation Services/Swank Audio Visuals
  • American Business Equipment
  • Mercury Interactive Corporation

School Attended

  • Cal Poly State University

Job Titles Held:

  • Director of Human Resources
  • VP Human Resources/Regional HR Manager
  • Human Resources Manager

Degrees

  • Bachelor of Science : Social Science, Psychology
    Professional Human Resources (PHR and PHR-CA)

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