Successful human resources executive with track record of making positive changes in organization's culture, developing motivated staff, enhancing professionalism, and leading HR operations to an increased organizational effectiveness in the following areas: directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Multi-task effectively on complex tasks in any environment while adhering to deadlines. Offering over 25 years of human resources, payroll and executive management experience in hospitality, retail and healthcare industry. Strong leader and mentor in development of high-performing teams through recruitment, training, organizational development, benefits, payroll, compensation and evaluation of performance. Strong record of accomplishment working with senior management and executive team to build organization to meet performance goals and ensure compliance with company policies and procedures. Energetic and cooperative - Adept at motivating others, and leading through example.
Skills
Staff compensation & Market analysis
Leadership development
Recruitment and hiring
Employee relations & mediation
EEOC expertise
HRIS Implementation
Compliance & Risk Management
Corporate policies and procedures
Company leadership
Union negotiations
Correction action planning
Payroll and budgeting
SHRM, MGM & AMGA Member/ Certified Internal Investigations/EEOC Training /FMLA Labor & Employment Law
Healthcare Sources Management, ATS Healthsource/ Performance Management web-based system
Director of Human Resources, 08/2006 - 08/2019 Columbian Basin Health Association – Othello, WA,
Over 60 years Pediatric Associates is the largest pediatrics with new technology in telemedicine, nurse triage in US with over 36 medical offices
Created and led the human resources department of 21 staff members for over 1700 employees, including training, compliance, recruiting and retention, employee relations, employment law, strategic planning, compensation, health benefits, policies and procedures, training & development, pediatric university, payroll and workers' compensation
Create and deliver briefings to executives and Board
Oversee the organization's recruitment, interview, selection, and hiring processes
Worked with COO, CEO and the Board members to design incentive plans
Redesigned, consolidated, and streamlined all employee benefits programs, with savings of over $1.2 million
Launched Ethics Compliance program
Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action
Developed employee relations and termination processes
Prevailed in 100% all employee labor disputes and charges
Plan administrator for a $40 million 401K plan including a supplemental retirement program for physicians
Implemented and upgraded HRIS systems including annual performance management and ATS
Reduced unemployment rate significantly with over 96% win on all hearings
Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings
Successful in Wage and Labor Board Audits and full compliance of FSLA and IRS
First to ever launch a passport wellness program over the years to reduce stress, keep employees healthy, boost morale and increase productivity
Provided various discount to employees in the health plan and rolled out a very unique deductible reimbursement plan which reduced company cost to the premiums yearly
Executed HR due diligence and facilitated the integration of all mergers and acquisitions
Implemented WOTC tax program providing over $800,000 tax credits to the organization
Spearhead new web-based performance management system resulting in 100% management usage
Implemented and increased background screening compliances by deploying a new ATS web-based system and ensuring compliance with EEOC, Gina Act, ADA and ADEA laws
Developed and conducted Leadership and Management training workshops for over 400 managers including Lead and Assistant Lead Physicians
Designed and delivered web-based employee management self-service tools improving leadership HR engagement
Analyzed compensation and benefits policies to develop modifications and establish competitive programs
Identified vacancies in staff and created programs to recruit and retain
Launched innovative incentive program to maintain low turnover rate despite highly competitive market
Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns
Developed and implemented Employee Handbook and Code of Conduct
Primarily responsible for HR and Payroll for over 4000 employees at 21 skilled nursing homes in 7 states including negotiating with collective bargaining union agreements.
Centralized HR, Benefits and Payroll HRIS from all locations to the Corporate office.
Ensure operations was in compliance with requirements of HR laws, regulations, legal statutes and union agreements.
Assisted with audits by preparing accounts and providing information.
Maximized HR efficiencies and maintained compliance performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
Worked with collective bargaining agreements and labor unions, factoring in company profit and operational requirements to achieve favorable outcomes.
Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
Developed and administered human resources policies and procedures.
Corporate Human Resources & Payroll Manager, 02/1996 - 07/2001 Mayor's Inc – City, STATE,
Managed HR and payroll staff for over 5000 employees in 426 locations in all states including Puerto Rico for one of the largest retail company
Worked with regulatory representatives to complete accurate filings and maintain compliance
Evaluated budget plans and current costs to project trends and recommend updates
Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
Oversee and direct payroll procedures
Ensure compliance with applicable laws and payroll tax obligations
Supervise and coach payroll team
Proven experience as a payroll manager with extended knowledge of payroll procedures and related laws with the understanding of multi-location payroll and taxes
Created and revised all job descriptions and conducted annual salary surveys
Maintained and revised the company's handbook on policies and procedures
Performed benefits administration
Oversee recruitment efforts for all personnel, including writing and placing job ads
Conducted new employee orientations and employee relations counseling
Education
Bachelor of Science: Hospitality Administration Management, Expected in 1984 - Florida International University - Miami, FL, GPA:
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