Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Successful human resources executive with track record of making positive changes in organization's culture, developing motivated staff, enhancing professionalism, and leading HR operations to an increased organizational effectiveness in the following areas: directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Multi-task effectively on complex tasks in any environment while adhering to deadlines. Offering over 25 years of human resources, payroll and executive management experience in hospitality, retail and healthcare industry. Strong leader and mentor in development of high-performing teams through recruitment, training, organizational development, benefits, payroll, compensation and evaluation of performance. Strong record of accomplishment working with senior management and executive team to build organization to meet performance goals and ensure compliance with company policies and procedures. Energetic and cooperative - Adept at motivating others, and leading through example.

  • Staff compensation & Market analysis
  • Leadership development
  • Recruitment and hiring
  • Employee relations & mediation

  • EEOC expertise
  • HRIS Implementation
  • Compliance & Risk Management

  • Corporate policies and procedures
  • Company leadership
  • Union negotiations
  • Correction action planning
  • Payroll and budgeting
  • SHRM, MGM & AMGA Member/ Certified Internal Investigations/EEOC Training /FMLA Labor & Employment Law
  • Healthcare Sources Management, ATS Healthsource/ Performance Management web-based system
  • HRIS-ADP-Workforce One/ADP Enterprise (HR, Benefits & Payroll) / Qgenda, Physician Scheduling & Payroll/GLI,
  • Ethics Point Global (Compliance, HR & Risk Management). Proficient in Microsoft Outlook, Excel, Power Point & Word
  • ADA, Leadership development, Nursing, Training development
  • ADP, Law, Payroll, Triage
  • Ads, Legal, Pediatrics, Unique
  • Benefits, Legal compliance, Performance reviews, Workshops
  • Benefits administration, Employee management, Performance Management
  • Budgeting, Managing, Personnel
  • Budget, Management training, Policies
  • Coach, Market analysis, Processes
  • Competitive, Market, Improve processes
  • Conflict resolution, Mediation, Profit
  • Coral, Mergers and acquisitions, Recruitment
  • Counseling, Excel, Recruiting
  • Clients, Office, Reporting
  • Due diligence, Microsoft Outlook, Retail
  • Employee relations, Power Point, Risk Management
  • Hiring, Win, Scheduling
  • HRIS, Word, Strategic planning
  • Human resources, Negotiating, Surveys
  • HR, Negotiations, Tax
  • Leadership, Enterprise, Taxes
  • Professionals in Human Resources Association
  • Certified Professional in Human Resources
Work History
Director of Human Resources, 08/2006 - 08/2019
Columbian Basin Health Association Othello, WA,
  • Over 60 years Pediatric Associates is the largest pediatrics with new technology in telemedicine, nurse triage in US with over 36 medical offices
  • Created and led the human resources department of 21 staff members for over 1700 employees, including training, compliance, recruiting and retention, employee relations, employment law, strategic planning, compensation, health benefits, policies and procedures, training & development, pediatric university, payroll and workers' compensation
  • Create and deliver briefings to executives and Board
  • Oversee the organization's recruitment, interview, selection, and hiring processes
  • Worked with COO, CEO and the Board members to design incentive plans
  • Redesigned, consolidated, and streamlined all employee benefits programs, with savings of over $1.2 million
  • Launched Ethics Compliance program
  • Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action
  • Developed employee relations and termination processes
  • Prevailed in 100% all employee labor disputes and charges
  • Plan administrator for a $40 million 401K plan including a supplemental retirement program for physicians
  • Implemented and upgraded HRIS systems including annual performance management and ATS
  • Reduced unemployment rate significantly with over 96% win on all hearings
  • Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings
  • Successful in Wage and Labor Board Audits and full compliance of FSLA and IRS
  • First to ever launch a passport wellness program over the years to reduce stress, keep employees healthy, boost morale and increase productivity
  • Provided various discount to employees in the health plan and rolled out a very unique deductible reimbursement plan which reduced company cost to the premiums yearly
  • Executed HR due diligence and facilitated the integration of all mergers and acquisitions
  • Implemented WOTC tax program providing over $800,000 tax credits to the organization
  • Spearhead new web-based performance management system resulting in 100% management usage
  • Implemented and increased background screening compliances by deploying a new ATS web-based system and ensuring compliance with EEOC, Gina Act, ADA and ADEA laws
  • Developed and conducted Leadership and Management training workshops for over 400 managers including Lead and Assistant Lead Physicians
  • Designed and delivered web-based employee management self-service tools improving leadership HR engagement
  • Analyzed compensation and benefits policies to develop modifications and establish competitive programs
  • Identified vacancies in staff and created programs to recruit and retain
  • Launched innovative incentive program to maintain low turnover rate despite highly competitive market
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns
  • Developed and implemented Employee Handbook and Code of Conduct
Corporate HR & Payroll Manager, 07/2001 - 08/2005
Avante Group, Inc City, STATE,
  • Primarily responsible for HR and Payroll for over 4000 employees at 21 skilled nursing homes in 7 states including negotiating with collective bargaining union agreements.
  • Centralized HR, Benefits and Payroll HRIS from all locations to the Corporate office.
  • Ensure operations was in compliance with requirements of HR laws, regulations, legal statutes and union agreements.
  • Assisted with audits by preparing accounts and providing information.
  • Maximized HR efficiencies and maintained compliance performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Worked with collective bargaining agreements and labor unions, factoring in company profit and operational requirements to achieve favorable outcomes.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Developed and administered human resources policies and procedures.
Corporate Human Resources & Payroll Manager, 02/1996 - 07/2001
Mayor's Inc City, STATE,
  • Managed HR and payroll staff for over 5000 employees in 426 locations in all states including Puerto Rico for one of the largest retail company
  • Worked with regulatory representatives to complete accurate filings and maintain compliance
  • Evaluated budget plans and current costs to project trends and recommend updates
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
  • Oversee and direct payroll procedures
  • Ensure compliance with applicable laws and payroll tax obligations
  • Supervise and coach payroll team
  • Proven experience as a payroll manager with extended knowledge of payroll procedures and related laws with the understanding of multi-location payroll and taxes
  • Created and revised all job descriptions and conducted annual salary surveys
  • Maintained and revised the company's handbook on policies and procedures
  • Performed benefits administration
  • Oversee recruitment efforts for all personnel, including writing and placing job ads
  • Conducted new employee orientations and employee relations counseling
Bachelor of Science: Hospitality Administration Management, Expected in 1984
Florida International University - Miami, FL,

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