Discerning Human Resources management with over 10 years of experience promoting productive communication and coordination across organizations. Specializing in work productivity analysis, employee relations, and procedures optimizing.
- Policy and Procedure Adherence
- Human resources management
- Equal opportunities facilitation
- Relationship development
- Communications
The systematic academic program provided me with solid knowledge on building up organizational culture, practicing leadership theory, democracy and social justice, conflict management and non-violent communication.
Lufkin, TX, 04/2012 - 12/2017
- Propose the company’s staff manning and labor cost budget as per the company's business plan and budget. Communicate with department heads to review and provide suggestion on compensation package and labor cost control.
- Built up the company’s culture , communicated and enhanced company core values by developing and updating company policies, work procedures, service standards, and guidelines, directed and supported subordinates to fulfill human resources functions in hiring and retaining, training and development.
- Provided a legal, safe, and healthy working environment for all employees by supervising human resources procedures and company policies compliance with local and national government laws and regulations, organize and participate company routine inspection, keep and renew company records and licenses on hygiene, fire-safety as per governments' criteria.
- Ensure talent acquisition for company development by recruiting new talent, controlling turn-over, and developing on-post staff.
- Handle staff-related issues as a representative of the company. For example, deal with staff disciplinary action, labor disputes, staff emergency, staff grievance investigation, employment termination, etc.
- Instruct and support HR team to ensure HR departments’ accountability in the company, train and develop HR team members' competency on job.
- Support company management by providing human resources advice to general manager, department heads, and other staff on the issues of labor law, welfare policies, social insurance, leaves, disciplinary etc.
- Keep personal growth by updating and upgrading job knowledge from inside and outside workshops, conferences, and work summary.
Peoria, IL, 10/2008 - 03/2012
This position is a personal career transition period from training manager to director of human resources. The main job duties is similar to the above as human resources director because there was no director of human resources on post during the period.
Point Mugu, CA, 10/2007 - 10/2008
- Oversaw the company’s training systems set up, made annual training plans, monthly plans, forecasted the training budget and controlled the actual cost.
- Delivered training to staff, including new staff orientation, training skills to department trainers, hotel service sense and skill training to rank&file staff, management skill training workshops to supervisors, and contacted outside training companies to conduct training for managers and executives.
- Supported human resources director to work out a proposal to promote company brand culture by linking the vision, mission, and core values with service procedures and work criteria, host subject training sessions to enhance staff’s understanding and recognition of the company culture.
- Assisted human resources director to organize company key events, such as hotel annual associates meeting, monthly town-hall meeting, yearly celebration party, managers’ team-building, etc. Coordinate the schedules, presentations, performances, and other details.
- Assisted human resources director to make company policies and procedures. Took the actual work of drafting and documenting.
- Provided English language assessment (oral and paper-test) for guest-contact staff on hiring interviews, position competency evaluation, and appraisal. Kept records for staff’s professional certification and training.
- Took the duty for reviewing and editing departmental standard operation procedures (SOP) for hotel 5-star-rating applications. Set up a completed hotel operation SOP file to facilitate hotel work standards, efficiency, and training.
City, STATE, 10/2005 - 10/2007
Similar job duties as above training manager. Highlight part in Landmark Hotel was that participating in the hotel's rebranding by coordinating the butler service training and singapore quality management training to staff and managers.
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School Attended
- Chapman University
- Nankai University
Job Titles Held:
- Director of Human Resources
- Assist Director of Human Resources
- Training Manager
- Training Manager
Degrees
- Master of Arts
- Bachelor of Science
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