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Director of Human Resources Resume Example

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DIRECTOR OF HUMAN RESOURCES
Professional Summary

Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.

Skills
  • Policy and Procedure Adherence
  • Labor relations
  • Workforce improvements
  • Company organization
  • Recruitment strategies
  • Equal opportunities facilitation
  • Benefits administration
  • Conflict Resolution
Work History
Director of Human Resources09/2015 to Current
Cascade Living Group – Bothell, WA
  • Act as strategic partner and advisor to the leaders of the organization.
  • Manages and operates a comprehensive Human Resources (HR) program that includes over 1800 employees, supervisors and managers in five different states: Washington, Oregon, California, Nevada and Arizona.
  • Coach and counsel leadership on human resources concerns to manage business, labor, and legal risk, and supports employee engagement and performance management for employees in five states.
  • Maintained and authored employee handbooks and policies for all five states.
  • Create and drive implementation of employee relations, guidelines, and procedures for operations in 5 states.
  • Oversaw investigations for employee complaints.
  • Oversaw conversion to company self-insurance medical plan.
  • Ensured compliance with federal, state, and local laws and regulations in all states of operation.
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Provide guidance and information regarding FMLA, LOA, ADA and Worker's Compensation on federal and state levels for Washington, Oregon, California, Nevada and Arizona.
  • Managed Worker Compensation claims for the five states.
  • Implement programs for employee recognition and satisfaction measured through satisfaction surveys and turnover rates for key positions.
  • Provide leadership to the team to ensure employee advocacy, objective investigations, and sound risk mitigation for the company.
  • Formulate partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization.
  • Advise Partners of company on design and implementation of policies, procedures and standards for the company.
  • Advise Partners on benefit packages and benefit offerings and maintained benefit regulatory compliance.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Desinged and implemented an HRIS system.
Healthcare Instructor 01/2009 to 01/2015
Heald College – Portland, OR
  • Taught Medical Assisting and MIBC courses including Anatomy and Physiology, Medical Terminology, Medical Computerized Office, Medical Billing and Coding, Health Care Law and Ethics, Human Resources in Health Care and Medical Clinical and laboratory Procedures.
  • Reviewed text books and participated in rewrite for Anatomy and Physiology, Therapeutic communications and Health Care Ethics for Cengage Publishing.
  • Chaired the committee to standardize and align curriculum for the Medical Office Administration and Clinical program for WASC Senior accreditation.
  • Managed and mentored 80 students per academic term over 800 students through the 6 years.
  • Lead Health Care Department in a deficiency free accreditation for allied healthcare program.
  • Mentored and trained faculty.
  • Prepared and oversaw students in medical externships and maintained relationships with medical clinics.
  • Ensured students' satisfaction to pursue programs and to achieve educational goals and provides individual motivational coaching.
  • Administered course competency assessments, continuously collaborates with staff and students for program improvements.
  • Participated in curriculum course development, implementation, and evaluation utilizing innovative teaching strategies.
  • Chaired the committee to standardize and align curriculum for the Medical Office Administration program for WASC Senior accreditation.
  • Recruited and maintained clinical externship clinics for students.
  • Educated students on [Area of study] and [Area of study] applying variety of instructional techniques, including hands-on curriculum.
  • Monitored student progress through test administration and adapted learning plans to optimize progress.
  • Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Initiated new learning methods, promoting total student comprehension while curbing learning time.
  • Created guides and course materials to reiterate lecture information and help students.
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
  • Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Assistant Administrator01/2004 to 01/2009
Gilman Park – Oregon City, Oregon
  • Billing, accounts receivable, accounts payable, employee payroll, billed insurance companies, new hire paperwork and training, new resident admission.
  • Oversaw staffing, training and scheduling of staff.
  • Improved processes and policies in support of organizational goals.
  • Formulated and implemented departmental and organizational policies and procedures to maximize output.
  • Monitor adherence to rules, regulations and procedures.
  • Organized recruitment and placement of required staff.
  • Established organizational structures.
  • Monitored, trained and evaluated staff.
  • Maintained records, policies and quality assurance for state survey.
  • Participated in the recruiting healthcare professionals using all the major career engines such as Career Builders, Monster and Craig's List as well as ad placements, interviewing, hiring, evaluation and supervision of qualified staff and to direct these employees to ensure the provision of appropriate quality services to residents.
  • Made sure all medical staffs training and credentials were current.
  • Evaluated correspondence, contracts and other business documentation for accuracy.
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Maintained digital databases, physical files and area logs.
Education
Master of Science: Education LeadershipConcordia University- Portland, OR
Bachelor of Science: Health Care AdministrationConcordia University- Portland, OR
Human Resources CertificatePortland State University- Portland, OR
Certifications
  • SHRM Certified Professional (SHRM-CP)
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Resume Overview

Companies Worked For:

  • Cascade Living Group
  • Heald College
  • Gilman Park

School Attended

  • Concordia University
  • Portland State University

Job Titles Held:

  • Director of Human Resources
  • Healthcare Instructor
  • Assistant Administrator

Degrees

  • Master of Science : Education Leadership
    Bachelor of Science : Health Care Administration
    Human Resources Certificate

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