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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Link between human resources programs and the organization's business objectives by creating a seamless experience for customers, management, and team members alike. Performance-driven professional with combined expertise in Human Resources management, company culture, workforce planning, leadership, and developing and maintaining relationships. Ability to gain alignment and communicate effectively with people at all levels of an organization. Proven effective leader of the human resources discipline and a consultative partner to the leaders and operators of the organization. Strategic leader always aiming to develop innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities. Motivated by service levels and efficiency, metrics oriented. Driver of strategic HR initiatives to realize bottom line results and enhance team member engagement in the pursuit of organizational effectiveness and continuous improvement. CORE SKILLS & SPECIALTIES Strategic Human Resources Reward and Recognition Training and Development Recruitment and Retention Business/People Acumen Service Excellence Benefits and Compensation HRIS Technologies Communications Organizational Development HR Start-Up/Re-Build Dispute Resolution Employment Law/Regulatory Compliance Safety/Workers' Compensation Policy and Procedure Development
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Director of Human Resources, 03/2008 to 07/2013
CretexCoon Rapids, MN,
  • Member of executive team directing strategic and tactical objectives for dual casino with over 2500 team members and 14 restaurant outlets.
  • Led a team in all facets of HR operations, using HR expertise to minimize liability.
  • Established a business model that linked HR and operational goals, raising unprecedented cooperation among departments to achieve property and corporate objectives.
  • Led turn-around and upgrade of the HR function, integrating HR as a strategic business partner.
  • Reduced staffing shortages during a period of full employment by initiating a proactive recruiting and hiring system.
  • Maximized profit by managing the development and implementation of market-based compensation programs for front line staff and executive and middle management.
  • Reduced health care costs by 20% and workers comp expense by implementing cost containment and prevention and awareness strategies.
  • Implemented revised company formal performance review program, creating a flexible and well-received program.
  • Developed and executed successful training programs focused on the full array of management skills needed to operate large and complex operations including vision and mission statements, core values, and service commitments.
Vice President, 03/2006 to 08/2007
Arthur J Gallagher & Co.Oklahoma City, OK,
  • Senior HR Executive reporting to CEO and Tribal Council for a Native American casino operation with over 1,900 team members, eight restaurant outlets, annual revenues approaching $200mm.
  • Supervised HR staff of 14 with four direct reports.
  • Revenues increased 300% in first year of operation for new executive team.
  • Established relationship with tribe human resources department and operations.
  • Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.
  • Personal efforts were cited as the driving force behind employee-retention rate of 89% within an industry where high turnover is the norm.
  • Responsible for administration of a collective bargaining agreement with HERE representing over 50% of hourly workforce.
  • Created and lead Education and Training Development department for tribe and casino operations.
  • Provided strategy and direction for re-vamping of HR department lacking direction and leadership.
  • Assisted Executive Management with department re-organization and team member relations.
Consultant, 08/2004 to 02/2006
MillimanRichardson, TX,
  • During this time I consulted with clients for Human Resources functions and support.
  • I assisted with the development of team member handbooks as well as policies and procedures manuals.
  • I also participated with the design and analysis of benefits as well as customer satisfaction surveys.
Director of Human Resources, 07/1997 to 08/2004
CretexMinneapolis, MN,
  • Senior HR executive reported to General Manager for multi-site riverboat casinos with over 7000 team members and annual revenues approaching $150mm.
  • Upgraded and created new HR team for a business unit approaching bankruptcy.
  • Managed Collective Bargaining Unit for 800 team members.
  • Saved company thousands of dollars every month by reducing reliance on employment agencies.
  • Brought the formerly outsourced recruiting functions in-house and eliminated outside agencies.
  • Co-partnered training programs with union for unit members of Slots and Marine departments.
  • Participated on selection RFP's for Ulti-Pro HRIS system.
  • Conducted complex harassment/discrimination investigations.
Education
B.A. Degree: Political Science, Expected in 1979
University of Washington - ,
GPA:
Political Science
Accomplishments
  • Marriott Hotels and Resorts* Overland Park, KS Director of Human Resources.
Affiliations
Member of Society of Professional Human Resources Member of Compensation Association of America Founding Member of the River Fund Charity-Laughlin, NV. Board Member on United Way organizations in Colorado, Texas, and Kansas.
Skills
benefits, Council, clients, customer satisfaction, directing, direction, driving, Executive Management, General Manager, hiring, HRIS, Human Resources, HR, leadership, management skills, managing, market, policies, profit, recruiting, reporting, RFP, staffing, strategy, strategic, teamwork, Training Development, training programs, upgrade, vision

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School Attended

  • University of Washington

Job Titles Held:

  • Director of Human Resources
  • Vice President
  • Consultant
  • Director of Human Resources

Degrees

  • B.A. Degree

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