director of human resources resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Human Resources Successfully managed Union avoidance at a high profile plant.
  • Streamline hiring and onboarding process to under 30 days.
  • Spearheaded projects among HR peers for continual leadership and advancement.
  • Safety Led monthly safety audits to monitor employee behavior and ensure compliance with company policies and safety regulations.
  • Continued improvement of safety awareness through LEAN events.
  • Business Development: Rolled out in the HR Dept.
  • the acquisition of two sister companies to strengthen customer service in a select industry.
  • Directed teams in ways to bridge the gap between various levels of management.
  • Consistently managed multiple sites across the US while staying abreast of various state laws.
streamline, ADP, arbitration, auditing, benefits, budgets, business plan, Change Management, conflict resolution, Contract Negotiations, contracts, clients, Customer Service, databases, Ecommerce, fax machines, focus, HR, insurance, inventory management, inventory, Leadership, Legal, managing, meetings, Mentor, office, negotiating, negotiations, payroll, personnel, policies, reporting, Safety, Sales, Sat, seminars, spreadsheets, staffing, strategy, strategic, phones, employee training, workflow
Work History
09/2013 to Current
Director of Human Resources Cretex Elk River, MN,
  • Implement a Change Management plan to steer the moral of the company while improving productivity.
  • Mentor and manage 6 direct reports at 3 locations in the implementation of performance plans, effective succession planning, new hire onboarding, and conflict resolution.
  • Improve the consistency of policies throughout the New York, Savannah, Lancaster and Monaca locations.
  • Sat at the table for the 2013 Contract Negotiations for the Lancaster facility.
  • A successful ratification was the end result.
  • Successfully sourced and executed the new medical carrier and benefit plan for all hourly employees.
  • Partner with the VP of HR in developing a plan to align the business with strategic measures for an Exempt bonus program.
  • Seen as a strategic partner in executing a business plan for the phases of Oneida's move to the Lancaster Corporate office.
  • Handle step 3 grievance process and all investigations stemming from Onbuds calls within the organization.
  • Source for exceptional talent to fill over 30 Exempt openings within our Sales, Food Service, Customer Service and Ecommerce departments.
  • Work closely with internal and external Legal Counsel to gather information for open Arbitrations at multiple sites.
05/2013 to 09/2013
Human Resources Manager Baxter Michigan, ND,
  • Handle day-to-day HR duties including payroll auditing, leading employee training seminars and maintaining OSHA log.
  • Support and advise both Lancaster and Monaca locations on Safety initiatives that have reduced recordable injuries by 40%.
  • Handle HR portion of audits from our prominent customers.
  • Worked with Local Union Reps on job evaluations that were out dated at both manufacturing sites.
  • Facilitate productive meetings between Management and Union Leaders as the company grew and become publically traded.
  • Administered all unemployment claims, FMLA, STD and LTD claims for 2 locations of the business.
  • Develop and train approximately 200 Exempt employees on newly developed Corporate Employee Handbook.
07/2010 to 12/2012
Human Resources Manager Baxter Omaha, NE,
  • Support 7 Union and Non Union sites across the US for all of their benefit roll outs, compliance training, LEAN events, and retirement education.
  • Provide support to Plant Managers and Leadership team in managing operation workflow.
  • Improved communication efficiency as primary liaison between departments, Union and corporate office.
  • Consistent record of improving productivity, reducing costs, and resolving complex departmental issues.
  • Compiled annual recommendations for end of fiscal year budgets for training and staffing needs.
  • Trained HR reps on the benefit and retirement plans that are offered US wide to salary and hourly employees.
  • Solidified a trusting relationship between the Union and Management through the implementation of quarterly Job and Preservation meetings.
  • Conduct all Labor Relation tasks for my 3 Union sites including contract interpretations, negotiations of local and national contracts, grievance meetings, Step 3 meetings, and am the HR rep for arbitration cases.
01/2008 to 05/2010
Human Resources Director Eagle Eye Networks Austin, TX,
  • Managed team of 12 of professionals at two locations to stay engaged, efficiently meet deadlines, and focus on regulatory audits that were critical to the business.
  • Defined strategy and business plan for the succession of up and coming team leaders into Management roles.
  • Directed strategic initiatives in our Customer Service Dept.
  • to achieve 100% satisfaction of our internal and external clients.
  • Reorganized the Safety Committee to be proactive in identifying potential risks on the shop floor.
  • Developed a return to work plan to significantly reduce our OSHA days away from work for injured employees.
  • Implemented an innovative employee incentive program, which resulted in an increase of staff productivity.
  • Educated employees on their benefits and a new defined benefit plan that was introduced to the hourly employees.
05/2004 to 12/2007
Director of Human Resources Csm Corporation Brookfield, WI,
  • Developed Customer Service department's first incentive performance plan which motivated reps and resulted in a 60% increase in positive customer service survey results each quarter.
  • Managed direct reports to prepare and maintained production reports and personnel records.
  • Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
  • Guided Safety Committee to develop a program which verified the functionality and safety of warehouse equipment and trucks to meet all DOT regulations.
  • Streamlined the Warehouse Management System (WMS) to be more efficient in areas of inventory, loss control and customer needs.
  • Integrated a new payroll system with ADP to streamline the merge of the facility in PA and the OH facility.
01/2001 to 10/2003
Human Resources Manager Bcmud Round Rock, TEXAS,
  • Directed strategic plan to decrease the company's negative BWC rating due to near fatalities at job sites.
  • Reduced and controlled expenses by negotiating with vendors for equipment needed on various projects.
  • Assisted in the implementation of capital programs to increase bids with the city of Cleveland.
  • Created company's first employee manual which included training and development measures, tracking method of all cell phones, computers, copy/fax machines and jobsite subcontractors equipment loan program.
  • Partnered with legal consultants to finalize several open employee issues.
08/1998 to 12/2000
Human Resources Manager Bcmud Round Rock, TX,
  • Managed employee records, grievance issues and company files using an on line tracking system.
  • Trained employees on new inventory methods for the excess steel on the premise.
  • Reviewed and explained insurance and retirement plans, HSA and flexible spending options to employees during open enrollment meetings.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Negotiated local Union contract with Management team and Union Board.
Expected in to to
Bachelor of Arts: Human Resource Management
Notre Dame College - South Euclid, OH
Human Resource Management

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School Attended

  • Notre Dame College

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  • Bachelor of Arts

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