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director of human resources resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Director of Human Resources competent in developing widely accepted recruitment and retention strategies. Knowledgeable in new hire training and on-boarding methods. Offering successful career history comprising more than 20 years.

Skills
  • Windows PC
  • Microsoft Word, Excel, PowerPoint, Access, Outlook, MS Office, HRIS
  • PeopleSoft
  • Paychex
  • Ceridian
  • Kronos
  • Google Docs
  • ADP Payroll – People Net Payroll
  • Compensation and benefits
  • Performance Appraisals
  • Training programs
  • Succession planning
  • Personnel files
  • Investigative oversight
Education
Clark Atlanta University Atlanta, GA Expected in Bachelor of Arts : Psychology - GPA :
Certifications
  • Diversity, Equity and inclusion in the Workplace, - 4/2021
Work History
Csm Corporation - Director of Human Resources
Waukesha, WI, 04/2017 - 04/2020
  • Responsible for managing HR operations by recruiting, selecting, orienting, implemented human resource CGS values by planning and managing human resources programs and directing staff training, counseling, and disciplining staff.
  • Responsible for taking lead on developing organization strategies by identifying and researching human resources issues.
  • Lead three contact centers and manage HR professionals and vision at all locations., Managed day to day operations and site vision for three HR Managers located in Atlanta, GA, Edison, NJ and Tampa, FL.
  • Work closely with Business leaders to design highly effective HR programs and to support business needs.
  • Enhance talent management, acquisition strategies, and the processes needed to support organizational talent objectives (i.e., succession planning, key talent development, workforce planning, etc.).
  • Develop motivation and retention programs with a focus on continuous improvement and support of positive employer/employee relationships and high morale.
  • Work with leadership team to develop continuum of professional growth and career paths to support cultivation of talent.
  • Select and maintain HR technologies that support efficiency and continuous improvement.
  • Steward HR related data to ensure accuracy and completeness.
  • Experience stepping into established organizations and quickly gaining respect and methodically implementing robust, effective practices and technologies, build teams quickly and effectively coach and guide.
  • Strong knowledge of broad range of HR policies, functions and leading practices.
  • Ability to broker relationships across teams and promote culture of self-start, transparency, accountability and collaboration.
  • Proven strategic planning and project management skills with the ability to translate strategies into actions.
  • Superior communication skills with an ability to articulate a clear and compelling vision and lead others to implement it.
  • Manage Call Center, Customer Services and Business Process Outsourcing.
First Transit - Human Resource Manager
Gladstone, OR, 10/2015 - 04/2017
  • Responsible for administering best HR practices and policies, and effectively apply them in the Concentrix workplace.
  • Implemented first-hand experience of managing and developing HR teams which positively enhance workplace environment and culture.
  • Responsible for the Atlanta site growth, development and for interacting with all levels of managers concerning HR projects, policies, and operational decisions.
  • Managed and directed team of two HR Generalist for Atlanta site., Managed two HR Generalist – provided direction and guidance daily to achieve company goals.
  • Responsible for driving and maintaining various HR processes, facilitating employee engagement and employee relation concerns.
  • Conduct Employee satisfactions surveys and ensure that it is at expected levels.
  • Facilitate (through multiple initiatives) and maintain high morale and teamwork resulting in high employee satisfaction.
  • Monitored and directed issues of employee infractions, performance, corrective actions, and terminations.
  • Conducted new hire orientations and benefits meetings.
  • Ensure regular communication from Top Management in the form of Town Halls and Roundtables.
  • Assist is driving local level Employee Engagement Events.
  • Works directly with operation managers to assist in carrying out employee relations responsibilities.
  • Assists in evaluation of reports, decisions, and results of department in relation to established goals.
First Transit - Human Resource Manager
Glen Burnie, MD, 05/2014 - 10/2015
  • Responsible for administering structure to support high service, high quality Human Resources functions.
  • Specific responsibilities include employee relations, management support and counseling, recruiting, hiring, new hire orientation, benefits administration, communicating policies and procedures.
  • Ceridian and Kronos daily usage for data reports and employee management.
  • Handles employee relations counseling and exit interviewing; refers issues to VP of Operations and HR Director as needed.
  • Works directly with department managers to assist in carrying out employee relations responsibilities.
  • Enters employee information into HRIS; processes PCNs, terminates employees, and prepares separation paperwork.
  • Prepares new hire orientation packages as well as conducting new hire orientation sessions while ensuring all new hire paperwork is complete.
  • Directs HR related training sessions for supervisors and managers.
  • Makes recommendations to improve policies, procedures, and practices on employee matters.
  • Ensures compliance with federal and state regulations concerning employment while responding to the state's requests for unemployment information.
  • Assists in evaluation of reports, decisions, and results of department in relation to established goals.
  • Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
  • Follows Information Security Policy to ensure all information remains strictly confidential.
  • Oversees leadership and strategic direction for HR Generalist in Montgomery and Augusta locations.
Bcmud - Human Resources Manager
Round Rock, TX, 01/2000 - 05/2014
  • Expanded operational bases and increased revenues while developing and integrating efficient business plans.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
  • Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Accomplishments
  • Skilled Human Resource Director with expertise in process improvement, innovative ideas that result in increased efficiencies and reduced labor costs.
  • Earns trust readily through building relationships and a strong mentoring technique.
  • A consummate professional with compliance auditing proficiency and a strong work ethic to bring all projects to completion.
  • Reducing staff turnover and increased morale and engagement by 54%.
  • Communicates with all levels from employees, vendors to C-Suite.
  • Society for Human Resource Management (SHRM) – Active member - expires 1/2022
  • Served as a compliance auditor for Southeast Region.
  • Prevented legal fines by identifying and remediating human resource compliance issues related to I9, worker compensation, and background checks.
  • Employee Relations.
  • Payroll Processing.
  • Compensation and Benefits.
  • Risk Management.
Affiliations
  • Society of Human Resource Management

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Resume Overview

School Attended

  • Clark Atlanta University

Job Titles Held:

  • Director of Human Resources
  • Human Resource Manager
  • Human Resource Manager
  • Human Resources Manager

Degrees

  • Bachelor of Arts

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