director of human resources resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly motivated, personable, and results driven Human Resource Professional offering over 20-years of business acumen. Provent success executing Human Resources activities, including HR start-ups, planning and integration resulting from M&A's, business reorganization, and implementation of strategic initiatives. History of leading HR functions for several different industries and throughout multiple locations and states.

  • M&A's and Change Management
  • Strategic Planning and Project Management
  • Budget Planning and Execution
  • Employee Relations and Conflict Management
  • Performance Management
  • HR Policy Design and Implementation
  • Benefit Implementation and Management
  • State and Federal Regulatory Compliance
  • Employee Engagement and Communication Strategies
  • Rick and Safety Management
  • Compensation Plan Design and Management
  • Payroll Software & HRIS Selection
  • Functional Member and participant within Senior Management
  • Proficient with all MS Office Applications
  • Recruitment and Retention Strategies
Work History
10/2016 to Current
Director of Human Resources Deanwood Rehabilitation And Wellness Center Benning, DC,

-A leading provider of engineered products used in the trenchless rehabilitation of wastewater for municipal, commercial, industrial and residential applications.

  • Developed succession plans and promotion paths for all staff.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Liaised between multiple business divisions to improve communications.
  • Devised hiring and recruitment policies for 200+ employee company.
  • Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
  • Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Selected benefit programs for over 200+ employees, including medical, dental, short and long-term disability, life insurance and workers compensation.
  • Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
  • Drafted and implemented policies, procedures and employee handbook for over 200+ employees.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Tracked and reported metrics to identify trends and establish goals to meet business needs.
01/2014 to 06/2016
Senior HR Generalist Agilent Technologies, Inc. Lexington, MA,

-Industry leader in the design and manufacturing of high, medium, and low voltage instrument transformers.

  • Leading manufacturing of transformers and transformer parts, Promoted from HR Representative to Generalist to fulfill broad range of HR functions, including recruiting, administering benefits, overseeing disciplinary action and managing HR records.
  • Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness, and performed employee assessments.
  • Key Results: Trained management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
  • Devised creative and cost-effective incentive and morale-boosting programs (including special events and tiered awards structure) that increased employee satisfaction and productivity.
  • Reworked new-hire orientation program to include HR information and company resources.
  • Significantly reduced reliance on employment agencies resulting in notable company savings.
  • Brought majority of formerly outsourced recruiting functions in-house to reduce billable hours from 200+ to less than 15 per month, Processed background checks and coordinated drug screenings.
  • Company contact for employee payroll and benefit questions.
  • Restructured FMLA process to assure company compliance.
  • Created new paperwork for new hires, tracked attendance, recorded personal leave and vacation time to ensure that benefits were notified of all leave of absences on weekly basis.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
12/1999 to 08/2011
Director of Human Resource Operations Acadia Healthcare Inc. Duncansville, PA,

-Global customized piping solutions provider for various environmental, geothermal, golf, industrial, landfill, mining, nuclear, waterworks culvert-lining applications worldwide.

  • Recruited to help open 24 distribution sites throughout United States, guiding start-ups and management of full spectrum of HR operations, systems and programs.
  • Worked with senior management to create HR policies and procedures, recruit employees, create group benefits databases, and develop orientation, training and incentive programs.
  • Managed leave-of-absence programs and personnel records, administered benefits enrollment programs, administered HR budget, and handled HR workplace issues.
  • Structured and implemented programs and policies in areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
  • Fostered teamwork/open-door environment conducive to positive dialogue across organization.
  • Personal efforts were cited as driving force behind branch's employee-retention rate of 95% within industry where high turnover was norm, Trained 25-member management team on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions.
  • Brought workers' compensation program into full compliance.
  • Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.
  • Reduced benefits costs by 15% annually through meticulous recordkeeping and by ensuring that company did not pay for benefits for which employees were ineligible.
  • Helped develop employee manual which covered disciplinary procedures, code of conduct, FMLA policy and benefits information, Introduced company's first formal performance review program, creating flexible and well-received tool which was later adopted company-wide.
  • Revised job descriptions across all levels and categories.
  • Shadowed" and interviewed employees to construct accurate picture of duties and skills required for each position.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
08/1988 to 11/1999
Accounting Associate/Office Admin Boehl, Stopher, And Graves City, STATE,

-The eighth largest law firm in the state of KY specializing in workers compensation, insurance claims, railroad defence, product liability

  • Assist with tax filings, accounts receivables, accounts payables and payroll processing.
  • Comply with federal, state, and local legal regulations and requirements
  • Maintain records and filing systems
  • Answering telephone and handling routing correspondence with clients
  • Identify, research, and resolve invoice variances
  • Assist with various accounting and administrative duties based on the firms' current established processes as delegated by the partners.
Expected in 05/2013
Professional Human Resource - Florida: Human Resources
SHRM - Florida,
Expected in 2003
Professional in Human Resources with KY state-specific certification):
Expected in 2001
Bachelor of Arts (BA): Human Resource Management
Worked concurrently during college as a HR assistant.
  • Society of Human Resource Management
  • American Society of Safety Professionals

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Resume Overview

School Attended

  • SHRM
  • PHR

Job Titles Held:

  • Director of Human Resources
  • Senior HR Generalist
  • Director of Human Resource Operations
  • Accounting Associate/Office Admin


  • Professional Human Resource - Florida
  • Professional in Human Resources with KY state-specific certification)
  • Bachelor of Arts (BA)

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