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Director of Human Resources Resume Example

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DIRECTOR OF HUMAN RESOURCES
Professional Summary
Take empathy, support, and courage as work principle to develop positive and high-morale team. Solid expertise in employee hiring and retaining, training and development. Sophisticated in communicating and collaborating effectively by relying on interpersonal skills and emotional intelligence.
Skills
  • MS Office system
  • Communication and customer service
  • Administrative
  • Budget
  • Consultation
  • Customer service
  • English
  • Filing
  • General manager
  • Hiring
  • Human resources management
  • Human Resources
  • HR
  • Instruction
  • Team building
  • Director
  • Mandarin
  • Market
  • MS Office
  • Office
  • Newsletters
  • Organizing
  • Performance appraisal
  • Policies
  • Posters
  • Promotion
  • Quality management
  • Safety
  • SOP
  • Strategy
  • Supervisor
  • Training materials
  • Workshops
Work History
Director of Human Resources, 04/2012 to 01/2018
Marco Polo Shenzhen Hotel - Shenzhen – Province, China
  • Developed company manning guide and labor cost budget as per company operation and market conditions, looked after the budget implementation to ensure labor cost ratio within budget.
  • Maintained company compliance with all local, national laws in hiring, training, staff health and welfare, compensation strategy, foreign staff working visa permit, and termination procedures, provide suggestion and consultation on HR issues to general manager and department heads.
  • There was no labor dispute record during my post period.
  • Facilitated communication and coordination between employees and management by guidance on policies and procedures, organizing staff activities, team building and motivation programs, and handling staff disciplinary actions or grievances.
  • Hotel's associate engagement survey result ranked top among sister hotels.
  • Strengthened operational efficiencies by analyzing work productivity, performance appraisal, reviewing standard operation procedures (SOP).
  • Overview the on-job training for rank-and-file staff, developed succession plans for supervisor above staff, supervise the promotion paths for all staff.
  • Reported to hotel group headquarter office (Hong Kong), follow up brand culture's promotion and implementation within hotel.
  • Followed up company's administrative filing, hygiene and safety certificates and licenses renewal with local governments.
  • Instructed and supported subordinates to carry out the above functions on their respective work assignments.
Assist Director of Human Resources, 10/2008 to 03/2012
Marco Polo Shenzhen Hotel - Shenzhen – Province, China
  • This is a transition period of my career path from a training manager to an independent department head of human resources with support from general manager and group headquarter office.The job duties on this position was similar with Director of Human Resources since there was no director on post during the years.
Training Manager, 10/2007 to 10/2008
Marco Polo Shenzhen Hotel - Shenzhen – Province, China
  • Identified training needs based on staff performance appraisal, operational needs, headquarter office's promotion,.
  • Developed company annual training plan and monthly training plan as per company training budget and training needs.
  • Delivered or train the trainers to conduct specific training program for rank-and-file staff and supervisor, managers, followed up the training evaluation and impact.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Reviewed company polices and procedures (P&P )and departmental standard operation procedures (SOP), organized the update and change with director of HR's instruction.
  • Build up company culture by organizing workshops, maintaining company information board, posters, newsletters, etc.
Training Manager, 10/2005 to 09/2007
Landmark Hotel - Shenzhen – Province, China
  • Similar job duties as above training manager.
  • Highlight part in Landmark Hotel was that participated the hotel's rebranding by coordinating the butler service training and singapore quality management training to staff and managers.
Education
Master of ArtsChapman University - Orange, CA
Bachelor of Economics: 06/1997
Nankai University - Tianjin
Work History
Director of Human Resources, 04/2012 to 01/2018
Marco Polo Shenzhen Hotel - Shenzhen – Province, China
  • Developed company manning guide and labor cost budget as per company operation and market conditions, looked after the budget implementation to ensure labor cost ratio within budget.
  • Maintained company compliance with all local, national laws in hiring, training, staff health and welfare, compensation strategy, foreign staff working visa permit, and termination procedures, provide suggestion and consultation on HR issues to general manager and department heads.
  • There was no labor dispute record during my post period.
  • Facilitated communication and coordination between employees and management by guidance on policies and procedures, organizing staff activities, team building and motivation programs, and handling staff disciplinary actions or grievances.
  • Hotel's associate engagement survey result ranked top among sister hotels.
  • Strengthened operational efficiencies by analyzing work productivity, performance appraisal, reviewing standard operation procedures (SOP).
  • Overview the on-job training for rank-and-file staff, developed succession plans for supervisor above staff, supervise the promotion paths for all staff.
  • Reported to hotel group headquarter office (Hong Kong), follow up brand culture's promotion and implementation within hotel.
  • Followed up company's administrative filing, hygiene and safety certificates and licenses renewal with local governments.
  • Instructed and supported subordinates to carry out the above functions on their respective work assignments.
Assist Director of Human Resources, 10/2008 to 03/2012
Marco Polo Shenzhen Hotel - Shenzhen – Province, China
  • This is a transition period of my career path from a training manager to an independent department head of human resources with support from general manager and group headquarter office.The job duties on this position was similar with Director of Human Resources since there was no director on post during the years.
Training Manager, 10/2007 to 10/2008
Marco Polo Shenzhen Hotel - Shenzhen – Province, China
  • Identified training needs based on staff performance appraisal, operational needs, headquarter office's promotion,.
  • Developed company annual training plan and monthly training plan as per company training budget and training needs.
  • Delivered or train the trainers to conduct specific training program for rank-and-file staff and supervisor, managers, followed up the training evaluation and impact.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Reviewed company polices and procedures (P&P )and departmental standard operation procedures (SOP), organized the update and change with director of HR's instruction.
  • Build up company culture by organizing workshops, maintaining company information board, posters, newsletters, etc.
Training Manager, 10/2005 to 09/2007
Landmark Hotel - Shenzhen – Province, China
  • Similar job duties as above training manager.
  • Highlight part in Landmark Hotel was that participated the hotel's rebranding by coordinating the butler service training and singapore quality management training to staff and managers.
Languages
English and Mandarin
Skills
  • Administrative, budget, consultation, customer service, English, filing, general manager, hiring, Human resources management, Human Resources, HR, instruction, team building, Director, Mandarin, market, MS Office, office, newsletters, organizing, performance appraisal, policies, posters, promotion, quality management, safety, SOP, strategy, supervisor, training materials, workshops
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    Resume Overview

    Companies Worked For:

    • Marco Polo Shenzhen Hotel - Shenzhen
    • Landmark Hotel - Shenzhen

    School Attended

    • Chapman University
    • Nankai University

    Job Titles Held:

    • Director of Human Resources
    • Assist Director of Human Resources
    • Training Manager

    Degrees

    • Master of Arts
      Bachelor of Economics : 06/1997

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