Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Known for building relationships and problem-solving.

  • Employee Engagement
  • Teaching
  • Training and mentoring
  • Project Management
  • Onboarding
  • Knowledge Management
  • Problem Solver
  • Emotionally Intelligent
  • Communication
  • Employee Relations
Work History
02/2016 to Current
Director of Human Resources Delta College University Center, MI,
  • Establish HR Department for company of 100 employees at three locations
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Directed hiring and onboarding programs for new employees.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Coordinated and engaged with leadership in planning and organizing events and activities demonstrating knowledge of employee needs and interests.
  • Utilized HRIS and Quickbooks to process employee payroll and benefits enrollment information.
  • Administered or changed benefits, health plans and retirement plans by request or during open enrollment periods.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Educated employees on company policy and kept employee handbook current.
08/2020 to Current
Therapist, Intern Fiducial Jacksonville, FL,
  • Kept digitized records organized for easy updating and retrieval by authorized team members.
  • Effectively maintained caseload including individual and group sessions using alternative therapies.
  • Developed and implemented individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Provide strength-based ,solution-focused therapy to clients.
  • Counseled individuals and groups to bring awareness of problems, deal with crisis situations and develop action plans.
  • Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
  • Tracked progress according to goals for all interventions.
  • Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
  • Introduced meditation, guided imagery, breathing techniques and to clients.
  • Encouraged clients to practice and use skills and strategies for confronting problems constructively.
09/2012 to 02/2016
Assistant Director, RTT Federal Education Grant Pennsylvania Department Of Education City, STATE,
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Established $41M budget for USDE grant and kept detailed expense documents throughout project duration.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Identified and engaged key stakeholders to promote grant initiatives and build working alliance with SMEs.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing department with strong and sustainable organizational programs.
  • Create, implement, and evaluate scopes of work.
  • Communicate across departments and local education agencies to promote project alignment,
  • Monitor 213 grant recipients to ensure compliance with federal requirements.
09/2010 to 09/2012
Bookkeeper C&J LLC City, STATE,
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Managed and updated financial accounts and permanent records for more than 195 clients monthly.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Maintained and processed invoices, deposits and money logs.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Supported operations by communicating with customers, filing documents and managing data.
Expected in 05/2021
Master of Arts: Counseling
Messiah University - Mechanicsburg, PA,
Expected in
Bachelor of Arts: Elementary Education And Early Childhood Education
Pennsylvania State University - Middletown, PA,
Expected in
Associate of Arts: Education
Harrisburg Area Community College - Harrisburg, PA
  • Society for Human Resource Management- Certified Professional - December 2017

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Resume Overview

School Attended

  • Messiah University
  • Pennsylvania State University
  • Harrisburg Area Community College

Job Titles Held:

  • Director of Human Resources
  • Therapist, Intern
  • Assistant Director, RTT Federal Education Grant
  • Bookkeeper


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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