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Director Of Human Resources resume example with 9+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Human Resources professional with 8 years experience working in retail, logistics and service environments. Successfully implemented drug free work place policies, on-boarding processes and timekeeping systems. In addition, promoted business by attending various community events and volunteering on multiple chamber and industry related committees.

Skills
  • Benefits and compensation management
  • New hire processing
  • Payroll processing
  • Expense reimbursements
  • Maintaining employee records
  • Employee relations
  • Policy management
  • Employee engagement
  • Relationship building
  • Vendor invoice processing
Work History
09/2017 to Current Director of Human Resources Delta College | University Center, MI,
  • Generated and updated complete and accurate employee files for over 50 employees.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and on-boarding with distribution of new-hire paperwork to appropriate department heads.
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
  • Directed and controlled various benefit programs, including Simple IRA, medical, dental and vision.
  • Controlled workmen's compensation claims by eliminating unnecessary filings and streamlining processes.
  • Managed random monthly drug testing for 10 employees.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
  • Adhered to all federal and state guidelines and managed payroll and benefits for over 50 employees.
  • Created and implemented initiatives to improve employee engagement.
06/2015 to 09/2017 Human Resources Manager Boomtown | Miami, FL,
  • Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision.
  • Created and implemented initiatives to improve employee engagement.
  • Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Conducted company-wide meetings to convey updates.
  • Improved team morale by resolving employee workforce matters.
  • Ensured that all benefit program administration tasks were smooth-running.
  • Accurately prepared bi-weekly payroll and tracking data using SAGE system.
  • Managed random monthly drug testing for over 10 employees.
06/2014 to 06/2015 Contractor Services Wells Fargo | Birmingham, AL,
  • Facilitated weekly on-boarding sessions with incoming drivers.
  • Prepared operating contracts and permit books for new drivers.
  • Timely communication with existing drivers to sign contract renewals.
  • Entered all driver deductions into payroll software.
  • Maintained driver reserve and maintenance funds, advanced money when requested.
  • Communicated with Fleet Managers to analyze driver history when authorizing a payroll advance.
12/2011 to 06/2014 Retail Sales Supervisor Macy's Crossroads Center | City, STATE,
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained newly hired sales associates in upselling techniques and clientele building.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Motivated employees to success and pointed out areas of opportunity.
Education
Expected in 08/2012 Bachelor of Science | Human Resources Management Western Governors University, Salt Lake City, UT GPA:
Affiliations

St. Cloud Area Chamber of Commerce Location Committee

St. Cloud Area Chamber of Commerce Star Celebration Committee

Central Minnesota Builders Association Re-modelers Council

Relay 4 Life- St. Cloud

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Resume Overview

School Attended

  • Western Governors University

Job Titles Held:

  • Director of Human Resources
  • Human Resources Manager
  • Contractor Services
  • Retail Sales Supervisor

Degrees

  • Bachelor of Science

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