director of human resources resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
HUMAN RESOURCES EXECUTIVE SUMMARY Human Resources professional with practitioner expertise in Hospitality, Entertainment, Gaming and Information Technology as well as Information Technology and Healthcare Executive Search Results-oriented Human Resources Director, possessing strong interpersonal skills, to create business partnerships, build trust with managers and employees, and promote a positive work environment and increased organizational effectiveness. Career growth within an organization to drive Human Resources forward as a Business Partner for Excellence, while applying 18 years of increasingly responsible roles in start-ups to high-growth organizations. Accomplished [Job Title] with [Number] years of experience leading human resources operations and organizational planning. Well-versed in employment laws, performance appraisals, salary structure and benefits program management. Seasoned expert at protecting company interests and building successful office culture to promote employee retention and performance.
Skills
Employee Relations Oversight
Policy Improvement Recommendations
Staff Compensation
Administering Disciplinary Procedures
Problem-Solving
Labor Relations Coordination
Compensation and Benefits Administration
Dispute Mediation
Conflict Resolution
Exit Interviews and Processes
Advising Department Managers
Problem Solving
Program Modification
Regulatory Compliance
Hiring and Onboarding
Recruiting and Interviewing
Accident Investigations
Health and Safety Programs
Performance Evaluation
Records Maintenance
Records Management
Payroll Processing
Employee Referral Programs
Verbal and Written Communication
Company Leadership
Improving Organizational Standards
Unemployment Claims
Confidential Document Control
Human Resources Department Processes
Corrective Action Planning
Human Resources Best Practices
Employment Record Verification
Payroll Management
Experience
Director of Human Resources, 07/2017 - 05/2022 Hilton Worldwide – Nashville, TN,
Provided performance management, recruitment, disciplinary actions and terminations guidance to department managers
Payroll Administration for up to 104 hourly-rate staff, in addition to 8 salaried staff, as well as seasonal work VISA/J1 employees, some multiple pay-rate, multiple department
Worker’s Compensation monthly, quarterly and year-end reporting, as well as claims management from injury to case closure
Safety / Risk Management Committee manager, meeting proctor, agenda creation and task delegation, while keeping committee members on task
Employee benefit administration and management including medical, dental, vision, disability and life policies
Manage insurance Broker, provide census, obtain competitive bids and coordinate annual open enrollment
2019 medical, dental, vision renewal resulted in highest enrollee number in many years
Managed uniform ordering and invoicing, as well as item distribution, payroll deduction and refund upon termination/resignation
Drafted new, updated and maintained Policies and Procedures
COVID-19 drafting, implementation and continual training compliance protocols
Composed and managed disciplinary and termination actions
Internal investigation management, including employee grievances, disciplinary actions and terminations
Consistent maintenance of personnel files, assuring compliance, efficiency and confidentiality resulting in two violation free gaming audits
Coordinated, facilitated and administered grievance and appeal processes, maintaining consistency with policies and procedures
Responded in a timely manner to unemployment insurance claims, conducted hearings with 99% success rate in company’s favor, resulting in experience rating reduction
Managed Child Support and Wage Garnishment orders, including court filing/reporting
Page 2
Recruited, selected, hired and on-boarded talent, including gaming and alcohol awareness cards, as well as
Title 31 and Problem Gambling training for all gaming staff
Created appealing job postings, attracting quality individuals
Postings ranged from local/grass roots to universities across the nation, in addition to career fair recruitment including: UNR, Sierra Nevada College, Sierra College and iHire
Job boards included: Craigslist, Indeed, Handshake and JobConnect, as well as flyer postings
Advised General Manager on employee matters
Conducted managers’ meeting in General Manager’s absence
Senior individual on staff when General
Manager was off-site, resulting in dual role.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Worked with department managers to assess needs.
Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Researched, identified and maintained knowledge of labor regulations, legal requirements and government reporting regulations.
Developed and implemented hiring criteria and employment selection assessments to improve staffing quality.
Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
Devised and executed employee development, performance oversight, compensation and benefits programs.
Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
Designed employee performance evaluation process and merit program.
Recruited and trained new employees to manage overall talent acquisition.
Complied with local, state and federal laws and established organizational standards.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
Developed job descriptions using targeted keywords and published job openings on company website and job boards.
Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Organized and maintained records to facilitate programs, events and activities.
Devised training programs for new and existing employees.
Regularly updated HR databases to reflect employee information, changes in benefits and other details.
President, 01/2014 - 07/2017 Trinity Health Corporation – Sutherland, IA,
Manage clients, including contract negotiation and drafting, understanding the specific requirements of each
position and division within the client organization, as well as searching for and capturing the candidates,
revamping the resume, interview preparation and debriefing for this health care search firm, placing
individuals nationwide in hospitals, as well as senior care organizations.
Account Executive, 09/2012 - 11/2013 Pega – Dulles, VA,
Within three months of being hired, promoted from Recruiter to Account Executive
Managed clients,
including contract negotiation, taking detailed requirements for each position, and recruiting for and finding
the candidates, revamping the resume, interview preparation, and debriefing for this search firm, which
specializes in placement of individuals in healthcare.
Lifecycle recruitment of all talent, resulting in exponential cost savings
Seven new hires within first four months with firm
Established and managed the Human Resources division, demonstrating entrepreneurial character
Established streamlined Indoctrination process, saving time and better preparing new hires
Revised each division’s Policies and Procedures, resulting in company-wide consistency
Revised Employee Handbook with CEO and outside Counsel, integrating more detail to protect from
potential lawsuits
Integrated innovative talent acquisition processes, including on-line networking and cold-calling search
techniques to attract and retain “A” level talent
Effectively managed time and projects amidst a fast pace illustrating independence
Designed and maintained web portal Human Resources page providing company-wide access to information
producing a more informed and cohesive company
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Managed Cisco Silver and Microsoft Gold Certification and training requirements within deadlines,
ensuring compliance
Established and managed new hire 30 day follow-up questionnaire and exit interviews, including departed
employee’s feedback for potential company improvement
Managed COBRA filing within deadline, ensuring compliance
Maintained salary spreadsheet, producing a quick reference for CEO and CFO
Created and consistently audited health plan cost spreadsheet, providing CFO quick reference
Managed and streamlined health and dental administration
Established and managed account with national background company to efficiently screen all incoming new
hires
Established and managed account for cognitive ability assessment product administered to all on-site
interviewees, while ensuring reliability and consistency of results.
Education and Training
Master of Liberal Arts: Industrial - Organizational Psychology, Expected in - Harvard Extension School - Cambridge, MA, GPA: Status -
Additional Coursework in Introduction to Industrial /Organizational Psychology
Organizational Behavior
Intermediate Statistics
4.0 GPA
Research: Pay Disparity Literature Review
Colleague Letter of Understanding Thesis
Bachelor of Arts: Psychology, Expected in - University of California - Los Angeles, GPA: Status -
Activities and Honors
Society for Human Resource Management - Member
UCLA Alumni Association - Member
Sierra Club - Member
VOLUNTEERING
Sierra Club Toiyabe Chapter - Executive Committee
Sierra Club Tahoe Area Group - Executive Committee
Political Group Central Committee - Member
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