Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
  • Volunteer Joint Legislative Council Special Committee on Labor Shortage.
  • Appointments: Appointed to serve for 12-month term on the Wisconsin Joint Legislative Council Special Committee on Labor Shortage.
  • The committee was charged with studying the labor shortage issues in the state of Wisconsin, and then recommending solutions to the Wisconsin State Senate and Assembly.
  • MercyCare Insurance Company grievance committee.
  • Served as a voting member of the grievance committee, hearing cases brought by members and voting to uphold or reverse decisions of the insurance company's internal appeals committee.
Professional Experience
01/2006 to Present
Director of Human Resources Capital Health Services - Shiloh Springs Trotwood, OH,
  • Responsible for all aspects of Human Resources Management for a decentralized, 500+ employee organization with twenty five (27) branches in four (4) states.
  • Developed and implemented Management Trainee Program to develop recent college graduates into effective management talent, and a Leadership Development Program to prepare current managers for future, higher level management roles.
  • Implemented company-wide succession planning process for mid-level management roles and above.
  • Served on the company's Strategic Management Team, and was a member of the six person Executive Staff which provided direction and leadership to the organization.
  • Provided leadership and supervision to three Human Resources professionals who had direct responsibility for payroll and benefit administration.
  • Advised and consulted with department, branch and general managers on a regular basis.
  • Facilitated all employee related matters during the acquisitions of three competitors, allowing seamless transitions each time while minimizing the disruptions inherent in merging multiple corporate cultures.
01/2001 to 01/2006
Vice President of Human Resources Witt O'brien's Ocean City, NJ,
  • Participated in corporate strategic planning and master plan development.
  • Reported to the board of directors each month about progress or new developments affecting the Human Resources function.
  • Directly supervised 2 full time and 4 part time employees.
  • Implemented a system of performance based compensation, replacing a seniority based system.
  • Recruited staff in an industry experiencing a significant labor shortage, continually maintaining a staffing level which averaged 98% of available FTE's filled.
  • Launched and sustained a campaign to achieve a change in company culture, to one that was more positive and conducive to excellence in customer service.
  • This change in culture and the resultant change in employee morale led to a decrease in annual turnover from approximately 60% in early 2001 to approximately 20% eighteen months later.
  • Established a system to monitor and ensure that employees complete all necessary training or continuing education necessary to maintain their professional license or certification and/or to meet other annual training requirements.
  • Conducted in-house supervisory training as needed and coordinated outside trainers where in-house expertise did not exist.
  • Assured compliance with state and federal employment laws and the additional state and federal regulations that pertained specifically to health care staff.
01/1998 to 01/2001
Director of Human Resources Capital Health Services - Shiloh Springs Trotwood, OH,
  • Recruited and hired new employees at all levels throughout the company.
  • Orientated new employees and trained them regarding company policies and procedures.
  • Managed benefit package, compared and priced programs available from different providers, negotiated contracts, and made decisions regarding which benefits to offer.
  • Administered benefit programs such as health and life insurance, 401(k), and Section 125.
  • Prepared and submitted WC-12 forms and maintained OSHA 200 log.
  • Actively managed large or troublesome Worker's Compensation cases, working closely with the injured employee, the insurance carrier, and health care providers, with the goal being an early return to work while minimizing losses.
  • Revised employee handbook, wrote and implemented company policy as pertaining to work rules, benefits, etc.
  • Conducted policy update meetings company-wide as needed to communicate policy changes to employees.
  • Investigated grievances filed against employees, and ultimately represented the company in such matters to the State of Wisconsin, Department of Health and Family Services, Bureau of Quality Assurance; also represented the company to the same state agency during our regular periodic onsite facility surveys.
  • Initiated a system of employee performance evaluations.
  • Developed and instituted a system of merit based pay increases; having eliminated previous system of seniority based pay.
01/1990 to 01/1995
Human Resources Manager St Therese Home Of New Hope Brooklyn Park, MN,
  • Performed all human resources related duties for five divisions (350 employees at two plant locations) including staffing, benefit administration, staff development, general employment practices, and employee safety.
  • Supervised two Human Resources employees.
  • Oversaw layoff and recall of employees during business fluctuations, ensuring fair and consistent procedures were followed, while maintaining efficient staffing levels.
  • Monitored unemployment compensation claims, representing the company at hearings when necessary.
  • Developed and administered the company's drug testing program.
  • Handled sexual harassment allegations in a confidential and professional manner.
  • Assembled cases to defend company against employee discrimination charges.
  • Developed and maintained safety programs to be in compliance with applicable OSHA standards (hazard communication, lockout/tagout, blood-borne pathogens, etc.) and trained employees in proper methods of program compliance.
  • Administered company safety incentive program.
01/1988 to 01/1990
Division Manager Cyient New Britain, CT,
  • Managed all aspects of an independent division of the company, which had annual sales of $1,500,000.
  • Successfully guided the division from one shift to three shifts of production in less than one year.
  • Oversaw three shift supervisors and 30 - 40 hourly production employees.
  • Trained staff in safe work practices, proper quality standards, and efficient production methods.
  • Evaluated production methods, continually seeking.
  • process improvements that would result in greater efficiency or quality.
  • Monitored production costs and inventory levels.
  • Purchased raw materials and supplies.
  • Quoted prices to customers for new products and modified existing pricing when necessary.
  • Developed new customer accounts and serviced existing customers through trade shows and trips to their places of business.
01/1987 to 01/1988
Shift Supervisor Tarkett Hayward, CA,
  • Immediate supervisor of approximately 15 hourly production employees.
  • Responsible for safety, quality and production of the department.
  • Monitored production costs for the shift.
  • Worked to reduce costs through manufacturing efficiencies.
Expected in
Society for Human Resources Management, HRCI Human Resources Management Certification: Human Resources
University of Wisconsin Milwaukee - Milwaukee, Wisconsin
Human Resources
Expected in
Bachelor of Science:
- ,
Expected in
Rank In Class = 110/459 (76th percentile):
University of Wisconsin Stevens Point - Stevens, WI
acquisitions, agency, benefits, blood-borne pathogens, contracts, customer service, Department of Health, direction, forms, Human Resources, Human Resources Management, insurance, inventory levels, leadership, Leadership Development, materials, meetings, 98, payroll, plan development, policies, pricing, progress, quality, Quality Assurance, safety, sales, staff development, staffing, Strategic Management, strategic planning, supervisor, supervisory, supervision, surveys, trade shows

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School Attended

  • University of Wisconsin Milwaukee
  • University of Wisconsin Stevens Point

Job Titles Held:

  • Director of Human Resources
  • Vice President of Human Resources
  • Director of Human Resources
  • Human Resources Manager
  • Division Manager
  • Shift Supervisor


  • Society for Human Resources Management, HRCI Human Resources Management Certification
  • Bachelor of Science
  • Rank In Class = 110/459 (76th percentile)

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