LiveCareer-Resume

director of health care services resume example with 17+ years of experience

Jessica
Claire
Registered Nurse
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Strategic director recognized for reducing nursing staff turnover rate 5%. Coordinates staff, develops and delivers training materials on infection control and medication administration and controls operating budget of $1.5 million. Certified in wound care and basic life support. Kind and personable professional with 32 years of experience in healthcare industry. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in New Mexico.

Skills
  • Flexible and Adaptable
  • Collaboration
  • Customer Service
  • Self-motivated professional
  • Microsoft Office
  • Home Care Home Based
  • Decision Making
  • Responsible
  • Data Entry
  • MS Office
  • Team building
Education
Eastern New Mexico University - Roswell Roswell, NM Expected in 05/2004 Associate of Science : Nursing - GPA :
Certifications
  • Certified Case Manager
  • Licensed Registered Nurse- 18 years
  • Wound care Certified
Accomplishments
  • Achieved Nurse of the year (2022).
Work History
Interim Home Health Care - Director of Health Care Services
City, STATE, 03/2017 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for average of 120 patients in home health care setting.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Motivated and supervised of average of 20, Licensed professionals in delivering quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
State Of New Mexico - State Surveyor Supervisor
City, STATE, 08/2014 - 03/2017
  • Performed field calculations to complete assessments.
  • Coordinated survey crew activities and oversaw field operations.
  • Assessed individual survey project needs and planned workflows.
  • Gathered, organized, and modeled data for reports and presentations.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Performed routine data entry or document management.
  • Stayed up-to-date on New Mexico laws and licensing requirements to complete accurate and efficient reviews.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Analyzes on-going state licensure surveys to assure compliance with Center of Medicare/Medicaid Services.
Encompass - Director of Nursing Administrator
City, STATE, 11/2005 - 08/2014
  • Performed rounds to observe care and interview staff, residents and families.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Participated in case conference weekly for management team meetings to discuss resident status, census changes and resident complaints or concerns.
  • Evaluated work performance of average 25-30 nursing personnel to determine wage increases and implement discipline.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Identified department issues to recommend corrective actions.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

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Resume Overview

School Attended

  • Eastern New Mexico University - Roswell

Job Titles Held:

  • Director of Health Care Services
  • State Surveyor Supervisor
  • Director of Nursing Administrator

Degrees

  • Associate of Science

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