Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.[Job Title] who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Boosted customer satisfaction ratings by [Number]% in under [Number] months.Cut inventory by more than half and improved on-time delivery to [Number]% by [Action taken].Increased output by [Number]% by [Action taken].
Received [Number] “exceeds expectations” ratings on performance reviews.
Ravenwood nursing home - 5/11 - 9/12 (closed doors) Scheduling, payroll, supplies, QI inspection, security rounds, train housekeepers Director of environmental services, and Security. A 175 bed residential rehabilitative facility. Housekeeping, Laundry and a Security staff was hired, trained and surprised by me. There were 39 workers and I was responsible for three budgets. Schedules major project work. Interviewed vendors and made purchasing decisions for materials and supplies
Answered customers' questions and addressed problems and complaints in person and via phone.Attended [Number] team meetings each month to voice concerns and offer constructive feedback to others.
GM - .. 7/2009 08/10 Payroll Schedule staff to meet the needs of the facility in line with budgetary constraints. Train staff in housekeeping and laundry standards and work procedures Scheduling outline of all housekeeping and laundry staff Customer Service does inspection rounds to insure the safety and cleanness of the facility. Managed housekeeping and laundry day to day operations Counsel and coach employees as needed
Plan, develop, organizes, implements, evaluates and direct housekeeping and Laundry departments . Responsible for budget, payroll, supplies, training, inspections and QA reports . Scheduling work and project assignments . Perform housekeeping, and laundry tasks as required . Attend all safety committee meetings . Counsels employees on deficiencies in performance and attendance. . Attends mandatory in - services . Maintain records and logs and prepare accurate reports . Coordinate contract services and suppliers. . Manages multiple facility functions. . Perform other duties as necessary . Coordinate all outside services that concern housekeeping and laundry Give daily assignments to housekeeping and laundry staff --- Inspect work during shift to assure to satisfactory completion---- Order linens, maintaining adequate supply Proven working knowledge of word, excel and power point Strong knowledge of all administrative duties to include payroll, scheduling and other clerical areas.
. Service) . Responsible for hiring staff . Scheduling, developing policies and outlines . Training, handing any concerns and implement environmental polices . Responsible for adhering to budget and managing the financial performance of Environmental service. . Diagnosed and corrected department problems accurately and promptly . Responsible for mds sheets, scheduling and payroll . Train floor techs
350 Bed nursing home . Trained staff . Responsible or inspections, scheduling, payroll, supplies and budget. . Reorganize the laundry and set up new par levels . Maintain standards to meet or exceed regulatory and code requirements. . Perform any other related duties as assigned . Direct laundry operations so as to produce a clean sanitary product . Interview, Hire, evaluate, train and termination base on company polices . Schedule all special work assignments. . Maintained compliance with state, federal and local regulations Maintained the safety of residents, family members and staff Provide training and hands on assistance Keep soil and clean in different areas. Check linen torn, discolored and holes Established par levels of linen supplies Ensure all staff is properly trained and have the tools to effectively carry out Their tasks.
Do QA inspections and made reports for meetings . Manage the hiring and evaluations of staff . Responsible for ordering all housekeeping and laundry supplies . Scheduling, payroll and yearly budgets . Training staff, in-services and stand up meetings . Achieved daily cleanliness standards and daily inspections. . Prepare master schedule housekeeping and laundry . Participations in orientation as indicated . Attends daily stand up meetings . Conduct staff meetings and communicate with other departments Keep laundry regulations up to date
Responsible for development of work schedules, payroll, ordering supplies and Equipment. . Training supervisors and managers . Customer relations
Train floor Tec. . Inspections . Some scheduling . QA reports . Assist in developing budgets and ensure adherence . Monitor environmental indicators identified through monthly performance Improvement and Environmental Rounds
Douglass Senior high Baltimore, Md - Graduated
Payroll, Scheduling, Training, Inspections, Budget, Operations, Qa, Exceed, Budgets, Housekeeping, Ordering, Clerical, Excel, Word, Customer Relations, Inspection, Buying/procurement, Environmental Services, Purchasing, Security, Customer Service, Receptionist, Retail Sales, Floor Care
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