Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
LinkedIn Profile
  • All-Hazards Planning
  • Community-based Planning
  • Threat Mitigation
  • Public Information/Warning
  • Operational Coordination
  • Unified Command
  • Information Management
  • Grant Procurement and Management
  • Emergency Operation Plans
  • Emergency response coordination
  • Supervision of employees and volunteers
Expected in 2022 Master of Science | Risk, Crisis And Resilience Management University of Portsmouth, Portsmouth, UK, GPA:
Expected in 2018 Master of Science | Disaster Preparedness & Executive Fire Leadership Grand Canyon University, Phoenix, AZ, GPA:
Expected in 2016 Bachelor of Science | Public Safety & Emergency Management Grand Canyon University, Phoenix, AZ GPA:

• International Association of Emergency Managers (IAEM)

• National Emergency Management Association (NEMA)

• All-Hazards Incident Management Teams Association (AHIMTA)

• International Public Safety Association (IPSA)

** IPSA 2021 Special Advisory Committee Member **

• International Critical Incident Stress Foundation (ICISF)

• National Fire Protection Association (NFPA)

• Emergency Planning Society (EPS)

Professional Summary

Emergency manager with experience in bringing community stakeholders together to create plans that bolster community resilience. Adaptable and driven with the desire to have whole community collaboration in all aspects of emergency planning and response. Former law enforcement experience allows for a unique perspective in working with different agencies and municipalities to create a more robust response and recovery. Proactive in working with schools and non-profit organizations in educating community members on preparation and mitigation efforts for the hazards faced to create more positive outcomes.

Work History
07/2018 to 04/2021 Director of Emergency Management/Fire Warden Southcoast Health System | North Dartmouth, MA,
  • Redesigned and Expanded county Emergency Management program through detailed analysis and problem solving.
  • Partnered with State Emergency Management Planning Section to develop comprehensive training and education for emergency management professionals.
  • Acquired crucial emergency services for county and local partners through detailed grant writing and management, to sustain and train emergency services personnel.
  • Trained several additional counties’ Emergency Planning Committees in Emergency Operations Center activation and management.
  • Revised Emergency Operations Plan to comply with current Hazardous Vulnerability Assessment standards.
  • Served as a liaison for the County with volunteer fire districts, EMS, law enforcement, hospital, incorporated cities and towns, 911 dispatch center, city and county first responders, and with emergency managers from surrounding counties.
  • Developed long-range training and exercise plan to expand the readiness of county personnel.
  • Piloted the expansion of the Fergus County Safety Program and ensured compliance with all OSHA safety inspections and follow-up investigations.
  • Secured $380,000 in grant funding through the writing and management of the EMPG, Homeland Security, and Montana Land Information grants.
  • Partnered with community leaders to expand community outreach in prevention and mitigation activities and to bolster community resilience.
  • Produced and implemented an Incident Command System training workshop for community first responders as well as facilitated a PIO course and Mental Health for First Responders.
  • Implemented a mass testing and vaccination sites during the COVID-19 Pandemic, allowing for the testing and vaccination of 400 persons per day.
  • Served as the county liaison on the Community COVID Task Force and disseminated information throughout the community utilizing electronic, radio and print means.
  • Organized and conducted Local Emergency Planning Committee (LEPC) meetings to work with community partners to build an All-Hazards plan for the community.
  • Coordinated and worked alongside volunteer fire fighters in multiple Type 3 responses.
07/2017 to 07/2018 Emergency Management Assistant Southcoast Health System | Providence, RI,
  • Reviewed the city Flood Management Plan and recommended response and recovery updates.
  • Researched information to implement a Debris Management Plan for rapid recovery.
  • Analyzed and reviewed the Hazard Mitigation Plans according to the city vulnerabilities and suggested updates.
  • Compiled contact list of individuals and interagency partners for streamlined disaster notification.
  • Improved the efficiency of the Emergency Operations Center (EOC) by updating and streamlining the command position EOC checklists ensuring NIMS protocols are followed.
  • Completed Pipeline Emergency Response and Damage Prevention training.
12/2016 to 06/2018 Security Officer Anderson Security | City, STATE,
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Supervised team of six security personnel during shift as Sargeant at a high-profile power operations dispatch building for a major utility provider.
10/2014 to 07/2017 Security Officer Securitas Security Services USA | City, STATE,
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Supervised four security officers as site director for a secure Microsoft Data Center
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
03/2009 to 12/2010 U.S. Border Patrol Agent U.S. Customs And Border Protection, CBP | City, STATE,
  • Processed undocumented aliens at border patrol stations and furnished case resolution details to resolve immediate situations.
  • Conducted traffic patrols and vehicle checks to identify people attempting to illegally cross United States border.
  • Identified and followed tracks, physical evidence, and leads to locate and detain undocumented aliens and people traffickers.
  • Rendered necessary medical assistance to undocumented aliens and arranged transport to medical facility in emergency situations.
  • Communicated with Spanish-speaking undocumented aliens and smugglers to obtain information and issue verbal commands.

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School Attended

  • University of Portsmouth
  • Grand Canyon University
  • Grand Canyon University

Job Titles Held:

  • Director of Emergency Management/Fire Warden
  • Emergency Management Assistant
  • Security Officer
  • Security Officer
  • U.S. Border Patrol Agent


  • Master of Science
  • Master of Science
  • Bachelor of Science

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