LiveCareer-Resume

director of emergency management 9 1 1 resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated and loyal employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised as well as within a team setting and quickly mastering new skills. Attentive and motivated professional to oversee all aspects of Global Security needs, disaster response, and crisis management.

Skills
  • Hiring and recruitment
  • Strategic planning
  • Grant administration
  • Crisis management
  • Project Management
  • Resource coordination
  • Microsoft Office
  • Troubleshooting
  • Training & development
  • Computer skills
  • Planning & organizing
  • Team building
  • Maintenance & repair
  • Customer service
  • Partnership development
Education and Training
Eastern Michigan University Ypsilanti, MI Expected in 04/1999 Bachelor of Science : Criminology & Criminal Justice - GPA :
  • Member of Sigma Nu Fraternirty, 1995-1999
  • EMU Men's Club Volleyball Team Member, 1996-1999
  • Captain of EMU Men's Club Volleyball Team, 1997-1999
Certifications
  • Heartsaver CPR AED Certification, American Heart Association - 2006 to present
  • Emergency Medical Dispatch - Quality Assurance, International Academy of Emergency Dispatch - 20007 to present
  • ICS300 & ICS400 - Incident Command System Management, FEMA - 2009
  • Professional Development Series - Standards of Excellence in Emergency Management, FEMA - 2014
  • Local Damage Assessment, FEMA - 2014
  • Public Information Officer, FEMA - 2016
  • Criminal Justice Information Systems Local Agency Security Officer, Michigan State Police Criminal Justice Information Center, 2016 to present
  • MGT414 - Advanced Critical Infrastructure Protection, FEMA - 2016
  • Integrated Public Alert & Warning System (IPAWS), FEMA - 2018
  • Surviving an Active Threat - Run. Hide. Fight. Train The Trainer, Louisiana State University - 2022
Experience
Leelanau County Sheriffs Office - Director of Emergency Management/9-1-1
City, STATE, 04/2015 - Current
  • Enhanced emergency preparedness, commanding oversight and maintenance of over $3 million in inventory and equipment.
  • Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
  • Studied successful plans from other locations to assess opportunities to improve program operation.
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
Leelanau County Office Of Emergency Management/9-1 - 911 Emergency Dispatcher
City, STATE, 11/2006 - 04/2015
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Researched vehicle, wanted and missing persons information.
Pizzarama - Restaurant Manager - Family Business
City, STATE, 02/2005 - 09/2006
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Drove high performance by developing team members.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
Ford Motor Company - Executive Security Coordinator
City, STATE, 03/2002 - 02/2005
  • Supervised property entrances and exits and monitored employee safety.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Identified suspicious activity to determine appropriate response.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.

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Resume Overview

School Attended

  • Eastern Michigan University

Job Titles Held:

  • Director of Emergency Management/9-1-1
  • 911 Emergency Dispatcher
  • Restaurant Manager - Family Business
  • Executive Security Coordinator

Degrees

  • Bachelor of Science

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