director of emergency management 9 1 1 resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly-motivated and loyal employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised as well as within a team setting and quickly mastering new skills. Attentive and motivated professional to oversee all aspects of Global Security needs, disaster response, and crisis management.

  • Hiring and recruitment
  • Strategic planning
  • Grant administration
  • Crisis management
  • Project Management
  • Resource coordination
  • Microsoft Office
  • Troubleshooting
  • Training & development
  • Computer skills
  • Planning & organizing
  • Team building
  • Maintenance & repair
  • Customer service
  • Partnership development
Education and Training
Eastern Michigan University Ypsilanti, MI Expected in 04/1999 Bachelor of Science : Criminology & Criminal Justice - GPA :
  • Member of Sigma Nu Fraternirty, 1995-1999
  • EMU Men's Club Volleyball Team Member, 1996-1999
  • Captain of EMU Men's Club Volleyball Team, 1997-1999
  • Heartsaver CPR AED Certification, American Heart Association - 2006 to present
  • Emergency Medical Dispatch - Quality Assurance, International Academy of Emergency Dispatch - 20007 to present
  • ICS300 & ICS400 - Incident Command System Management, FEMA - 2009
  • Professional Development Series - Standards of Excellence in Emergency Management, FEMA - 2014
  • Local Damage Assessment, FEMA - 2014
  • Public Information Officer, FEMA - 2016
  • Criminal Justice Information Systems Local Agency Security Officer, Michigan State Police Criminal Justice Information Center, 2016 to present
  • MGT414 - Advanced Critical Infrastructure Protection, FEMA - 2016
  • Integrated Public Alert & Warning System (IPAWS), FEMA - 2018
  • Surviving an Active Threat - Run. Hide. Fight. Train The Trainer, Louisiana State University - 2022
Leelanau County Sheriffs Office - Director of Emergency Management/9-1-1
City, STATE, 04/2015 - Current
  • Enhanced emergency preparedness, commanding oversight and maintenance of over $3 million in inventory and equipment.
  • Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
  • Studied successful plans from other locations to assess opportunities to improve program operation.
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
Leelanau County Office Of Emergency Management/9-1 - 911 Emergency Dispatcher
City, STATE, 11/2006 - 04/2015
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Researched vehicle, wanted and missing persons information.
Pizzarama - Restaurant Manager - Family Business
City, STATE, 02/2005 - 09/2006
  • Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
  • Drove high performance by developing team members.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
Ford Motor Company - Executive Security Coordinator
City, STATE, 03/2002 - 02/2005
  • Supervised property entrances and exits and monitored employee safety.
  • Developed and implemented preventative measures against accidents, thefts and other risks.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Identified suspicious activity to determine appropriate response.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Eastern Michigan University

Job Titles Held:

  • Director of Emergency Management/9-1-1
  • 911 Emergency Dispatcher
  • Restaurant Manager - Family Business
  • Executive Security Coordinator


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: