Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Highly skilled and resourceful director with strong background in customer service and student evaluation. Adept at maintaining stellar instructor retention rates. Ambitious program manager who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Director offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude

Skill Highlights
  • Customer-oriented
  • Leadership/communication skills
  • Human resources
  • Employee relations
  • Small business development
  • Self-motivated
  • Client account management
  • Project management
Core Accomplishments

Staff Development:

  • Launched well-received ongoing professional development workshops for all staff.
  • Mentored and coached employees resulting in a 20% increase in productivity.

Project Management:

  • Initiated DMDL's 1st Title I Professional Development Conference which resulted in over 100 participants from private school across Chicago.

Human Resources:

  • Spearheaded new recruiting/interview process which increased the hiring of quality teachers and developed a more effective observation and review program which increased teacher retention by 70%
Professional Experience
Director of Educational Programs | Senior Program Manager | Instructor, 07/2005 to Current
Discover Music Discover Life, IncCity, STATE,

* Lead program research, curriculum development and education strategies * Oversee and lead the hiring of service providers and consultants Work closely with CEO to improve recruitment * Training and Re-organization of Recruitment Department * Identify and implement new processes and procedures * Select, develop and implement customized recruitment plan to hire and retain quality contactors * Create systems to improve communications with Hiring Managers and HR department * Training and certification of recruitment team on behavior interviewing techniques. * Support and enhance contractor recruitment for 20 plus private school tutoring programs * Grow, manage, and motivate and monitor and review performance regularly * Lead, empower and energize the team to maximize their performance and commitment * Develop and facilitate ongoing employee training programs * Increase retention by 70%. * Oversee the development and production of education and training materials * Oversee Professional Development and Parent Involvement training programs for schools * Oversee and/or facilitate all professional development and trainings for program managers * Oversee coordination of all education and training materials * Oversee development of assessment and education strategies * Review all purchase orders for supplies and equipment necessary for program implementation * Recommend long range plans in keeping with program objectives * Recommend budgetary requirements to support program effectiveness * Provide quarterly and annual reports for all active programs to GM * Train tutors in DMDL educational philosophy and math and reading teaching strategies * Research and further develop instructional strategies * Provide ongoing support and instructional workshops for all providers * Recruit tutors, mentors, counselors and teaching artists * Train providers in all aspects of program design and documentation * Monitor program implementation and effectively communicate with school staff and DMDL staff * Develop appropriate documents: student evaluations and other assessment tools, staff forms, communication documents, etc. for DMDL programs * Schedule and manage all aspects of each school's DMDL program * Communicate with school principals, CPS staff, and DMDL staff for fluid operation of programs * Maintain records of procedures and communications * Conduct observations of tutors and mentors * Create and communicate a positive plan for encouragement and improvement for tutor/mentor (following observation) PERSONAL * Tutored individuals and small groups of up to 10 students * Prepare interventional tutoring plans for each student or group of students as needed, utilizing creative instructional methods that compliment each child's learning modality * Work to reach all students via a variety of teaching methods * Employ effective classroom management techniques to create the optimum learning environment, enabling students to achieve their highest potential * Communicate regularly with classroom teachers, school administrators and parents regarding student progress * Work closely with DMDL on-site school team to help create a cohesive learning experience for students * Maintain accurate attendance documentation and student class work * Attend ongoing training/support meetings with DMDL staff (approx every 6 wks) * Operate within DMDL and Title I instructional strategies and protocolsAccountable for [business area] including overall customer satisfaction.Generated new business through [action].Managed team of [number] of professionals.

BA: English, Expected in 2004
Clark Atlanta University - Atlanta, GA
2000-2004 Clark Atlanta University - BA in English Atlanta, GA

Continuing Education in Foundations of Arts Integration

Professional Affiliations

Sigma Alpha Iota International Music Fraternity for Women, Inc

Association of Supervision and Curriculum Development (ASCD)

National Association of Professional Women

Delta Kappa Gamma Society International


Program Manager, Documentation, Teaching, Mentor, Training, Purchase Orders, Educational Programs, Hr, Increase, Interviewing, Recruitment, Support Program, Training Programs, Classroom Management, Human Resources Leadership, Interpersonal Skills, Staffing, Staff-Retention Programs Federal Regulations,Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development, Vendor Negotiations, Vendor Partnerships, Vision, Workflow Planning Microsoft Office, Ms Office, Clerical

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