Director Of Disability Service Resume Example Columbia Basin College

DIRECTOR OF DISABILITY SERVICE

Professional Summary

Former Director offering over 20+ years of experience in Higher Education, as well as former college basketball coach for 16 years and instructor for the past five years. Demonstrated success in providing team leadership and development to foster growth and resolve conflicts while overseeing the daily operations of the Columbia Basin College's Disability Services office for the last five years and providing services and accommodations to approximately 800 students per academic year. Implemented new strategies on effective recruitment and retention efforts. Highly-organized with expertise in solution development. Strong technical knowledge in Microsoft Word, Excel and Assistive Technology and frequent attendee of professional development workshops and/or webinars.

Skills

Data collection and analysis of confidential information
Knowledge of grammatical rules, spelling, composition, and style
Technical report writing to state and federal government
Ability to write, review, format, and edit content while conforming to appropriate style guide and other document related guides and procedures
Verbal and written communication
Professional customer service skills

Capable of functioning professionally, and efficiently in a fast-paced production environment
Flexibility to respond to urgent project requests and/or changing priorities
Analyze, evaluate, assess current work and recommend improvements
Willingness to continuously learn about policies, procedures, and technology
Planned and conducted numerous power point presentations to small and large groups

Work History

06/2014 to 11/2019Director of Disability ServiceColumbia Basin College | Pasco, WA

Developed and presented numerous power point presentations to campus departments and off-campus to school districts and community agencies and organizations to educate of services provided
Planned, wrote, and edited material for informing campus and community of policies, new relevant information, and events
Provided exceptional customer service skills
Developed outreach/recruitment strategies which included the use of technology to reach targeted audience
Initiated, developed, and maintained relationships with local organizations and governmental agencies
Worked closely with organizational leadership, including Vice President of Student Services, to strategically affectdirection of operations
Built and strengthened productive and valuable partnerships with campus staff and faculty to drive collaboration, engagement and compliance with federal regulations regarding students with disabilities
Directed work of key outreach strategies and ADA compliance regulations to team members to create accessibility to all students who qualify for ADA accommodations
Focused teams on developing innovative approaches at all levels to ensure students have equal access to curriculum
Prepared reports and confirmed institution documentation met federal, state, and campus requirements
Initiated collaboration between campus departments, faculty & staff, and campus personnel
Managed and archived quality documentation and participated in internal and external quality audits
Maintained sensitive and confidential information

05/2012 to 06/2014HUD Grant DirectorColumbia Basin College | Pasco, WA

Generated new business leads to over 20 downtown Pasco businesses through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Communicated value and position to sales team and developed tools to support selling process
Developed and executed targeted relationship and account development strategy
Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Instituted business plans to contribute to long-term plans for downtown Pasco businesses
Supported marketing programs and campaigns with content and messaging to drive demand
Worked with business owners to resolve marketing problems, improve operations and provide exceptional customer service

09/2014 to 11/2019HDEV 101 InstructorColumbia Basin College | Pasco, WA

Designed to help students identify and understand the fundamental characteristics and learning strategies needed to achieve their goals for college and beyond.
Helped students explore the role that personal responsibility, behaviors, and beliefs play in academic and personal achievement.
Helped students utilize campus tools and resources to develop academic plans that support their career and educational goals
Piloted, evaluated, and assessed grant benchmarks and prepared monthly, quarterly, and annual reports for both institution administrators and state grant representatives
Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
Initiated new learning methods, promoting total student comprehension while curbing learning time.
Monitored student progress through test administration and adapted learning plans to optimize progress.
Provided clear, informative lectures on academic plans to classes of 25 students per class.
Decreased learning time by initiating new learning methods and ensuring complete student comprehension.

Education

2008Master of Arts | Educational LeadershipWashington State University, Tri-Cities Campus

Resume Overview

Companies Worked For:

Columbia Basin College

School Attended

Washington State University

Job Titles Held:

Director of Disability Service
HUD Grant Director
HDEV 101 Instructor

Degrees

2008 Master of Arts | Educational Leadership

Director of Disability Service Resume Example

Resume Score: 80%

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