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Director of Development & Learning Operations Resume Example

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DIRECTOR OF DEVELOPMENT & LEARNING OPERATIONS
Summary
A proven leader, strategic thinker and relationship builder that enjoys a great working environment. My experience with varied levels in organizations helps with day-to day management, empathy towards others and team goal success. My past experience in customer service, driving KPI's, working with large complex hospitals and universities enables me to approach projects and goals with confidence.
Accomplishments
  • Onboarding two large IDN's with O&M:.
  • Vanderbilt University a new customer was a large project over multiple departments, internal and external stakeholders that included the layout of a new facility, equipment estimates, job fair and training 70+ new teammates, working with the customer to learn about the 750+ delivery points and the book of product needed to meet their contract specifications.
  • The VP of Supply Chain expectations were exceeded and it was a very high profile customer.
  • Ascension Health - 3 large hospitals in the Nashville area.
  • Very different customer but they were ready for change and worked with us as a partner in building a great supply chain.
  • DDI Interviewing - A week long class on behavioral interviewing.
  • How to build questions based on the job, how to conduct the interview and how to assess.
  • Professional References available 3.
Experience
06/2015 to 12/2016
Director of Development & Learning OperationsOwens & Minor Inc
  • Overview of Job: Work with senior management in operations, transportation, safety, regulatory and legal to develop training that supports the overall strategic objectives.
  • Use of adult learning techniques such as white boarding videos, e-learning, vignettes, facilitated classes and gamification that enables individuals to learn and improve job skills that support the company's objectives and improves turnover.
  • Reorganized teammate structure and developed new job descriptions to support Operations Training.
  • Generated reports for senior management and field leaders that enabled managers to see correlation of required training to turnover, error reduction, productivity and safety.
  • Developed a 6 month on-boarding program that was heavily weighted in the first two weeks of employment but continued throughout the first 6 months to keep the teammate and their manager engaged.
06/2005 to 06/2015
Owens & Minor General Manager
  • Sustain the profitability of $225M in distribution sales for HCA, Vanderbilt Health System, Ascension and Covenant Health.
  • The two distribution centers covered 60+ customers from large to small healthcare facilities.
  • Worked with senior hospital supply chain management, IT, GPO contract, prime vendor contract and clinicians to support projects that simplified the full supply chain such as tissue tracking and Endo/Suture Management.
  • Each hospital/clinic/surgery center had varied needs that could include PAR management, contract compliance, suture/endo management, disaster planning, transportation, core item list, and Low-Unit-of-Measure/Bulk.
  • Structured and implemented large IDN's new business such as Vanderbilt and Ascension by working with their operations groups to build a best model supply chain that improved their FTE headcount and serviced the 1000+ ship to points with a 98% filled core list.
  • Contracted with Vanderbilt to do their transportation for an off-site location that they used for Sterile Processing and was part of a consulting team for the OR redesign at Vanderbilt.
  • Within the DC's I improved and maintained goal Error Rate, A/R days outstanding, Customer Service surveys, on-time delivery, production standards, DART rate/Safety, SOP compliance and payroll and operating expenses.
08/1993 to 06/2005
Multiple facilities and Regional TrainerBarnes & Noble GM
  • Managed Retail stores in VA, MD and DC area.
  • Regional Trainer in an explosive growth environment which entailed 22 new stores.
  • Onboarding new GM trainees, supervisors, organizing job fairs and new store implementation up to grand opening.
  • Planned and implemented large NYT best-selling author book signings in area and worked with local professors and university book stores.
08/1983 to 07/1993
Sears GM Roanoke VA and Wilmington NC/ Asst. Buyer Chicago
  • Manage multiple departments in a department store that had hardlines and softlines.
  • Managed inventory, team and customer service for department.
  • Implemented training for different manufacturers in the tool, lawn & garden and appliance area to improve sales team's knowledge within departments.
Education and Training
August 1987
BS: Biology/Secondary EducationBluefield State CollegeBiology/Secondary Education General Manager of the Year - Awarded from senior management out of 45 General Managers. Given based on the GM that achieved/exceeded financial plan, achieved KPI's, contributed to the Region and received excellent customer service surveys. Notre Dame Strategic Leadership Program - Six-month program that the CEO and HR choose top potential teammates to attend. Class work included on site Notre Dame lectures and company project that includes a presentation to senior management. Villanova Project Management class - PM class that discusses the philosophy and tools used in professional project management. With my past experience, I am excited about using the tools to drive projects and teams to success. Achieved certificate
Skills
book, consulting, excellent customer service, Customer Service, DC, delivery, disaster planning, senior management, financial, General Manager, HR, inventory, Leadership, legal, 98, organizing, payroll, philosophy, prime, Project Management, Retail, Safety, selling, sales, SOP, Sterile Processing, Strategic, Structured, supply chain, supply chain management, surgery, surveys, Trainer, transportation, author
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Resume Overview

Companies Worked For:

  • Owens & Minor Inc
  • Barnes & Noble GM

School Attended

  • Bluefield State College

Job Titles Held:

  • Director of Development & Learning Operations
  • Owens & Minor General Manager
  • Multiple facilities and Regional Trainer
  • Sears GM Roanoke VA and Wilmington NC/ Asst. Buyer Chicago

Degrees

  • BS : Biology/Secondary Education

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