director of benefits resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Proven skills in developing and implementing wellbeing programs strategically. Dedicated to aligning benefits plans with company objectives while controlling costs and eliminating critical errors. Well-versed in MA Paid Family Medical Leave (MAPFML), FMLA/ADA, Worker's Compensation programs. Brings knowledge with self-funding programs and open enrollment expertise.

  • Supervision & Leadership
  • Critical Thinking
  • Microsoft Office
  • Organizational Skills
10/2019 to Current
Director of Benefits 99 Cents Only Northridge, CA,
  • Manages all benefits programs, policies and procedures, including but not limited to welfare plans (health, dental, life and other voluntary plans) and retirement programs. Leads the Benefits Team on data preparation and analysis to serve a variety of organizational needs.
  • Implements benefits programs, ranging from the initial stage of gathJessicag information through program implementation and evaluation that is compliant with all applicable federal, state and local laws.
  • Manages all Benefits employees (full-time and part-time) including performance management through the GPS system.
  • Designs benefits services and strategies, makes recommendations, and prepares proposals for new and improved programs based on organizational need and/or governmental changes.
  • Oversees preparation and distribution of written and verbal information to inform employees of benefits programs.
  • Serves as Staff administrative lead to the Board of Directors Retirement Committee, partnJessicag with Committee Chair in the preparation of meeting agenda and minutes.
  • Partnered with Retirement Vendor and Consultants to termination frozen pension plan.
  • Partners with Occupational Health Services in the administration of leaves of absence policy creation and administration.
  • Partners with Occupational Health Services and HSL Security leadership in the design communication and administration of HSL wide safety programs and policies.
  • Oversees leave of absence programs to ensure administration according to applicable federal laws and organizational procedures.
  • Provides direct assistance for the formulation and implementation of organizational policies and procedures as they affect HR.
  • Serves as member of the HR leadership team, collaborating on the development, oversight and accomplishment of HR annual goals.
  • In partnership with Occupational Health in deeveloping programs that aim to decrease workplace accidents based on analysis of existing cases.
05/2016 to 09/2019
Benefits Manager Avalara Westbrook, ME,
  • Oversaw health insurance, retirement and disability plans for nationwide company
  • Ensure company-wide plan compliance.
  • Served as liaison between outside vendors and company employees as necessary.
  • Implemented and rolled out new benefits-admin system for all benefit enrollments.
  • Research and evaluate market trends to ensure competitiveness of benefits package
  • Reconciled of billing statements, periodic audits of benefit enrollment and waivers, employee documentation, contribution payment and other related matters
  • Liaised with vendors and negotiate and coordinate contracts for new and existing plans
  • Evaluated the efficiency and value of current benefit programs and make recommendations for future improvements.
  • Possessed the knowledge of Federal and State Leave Laws to include standard leave concepts, practices, and procedures; maintain compliance on all matters pertaining to leaves
  • Provided exceptional customer service with compassion and empathy; responding timely and accurately to leave related questions to both employees and supervisors by providing guidance, assessing risk, resolving issues and escalating as appropriate
  • Generated and distributed all information relating to the Leave of Absence process
  • Understands state PFML insurance plans and related state and federal accommodations and associated regulations
  • Administered the ADA Interactive Process that requires working with employees and supervisors to help determine effective
03/2013 to 04/2016
Benefits Analyst Csg Systems Incorporated Tn, TN,
  • Managed HSL’s leave of absence and disability programs:
  • Completed and track all related paperwork for employees on LOA to ensure compliance with FMLA, PFML, PLA, ADA and state laws, and ensure consistency of practices across all HSL sites.
  • Coordinated absence management with Occupational Health, insurance carriers, attorneys, employees, and managers.
  • Coordinated employees’ return to work and collaborate with disability carrier.
  • Represent HSL at workers’ compensation litigation hearings as needed.
  • Worked through any and all short term/long term disability claim issues with carrier and employee until completion.
  • Reported metrics and facilitate discussion on specific recurring trends and make recommendations to management
  • Performed benefits administration and counsel and advise HR Staff, management, employees regarding various options available and function as a resource with respect to those areas.
  • Assisted Director of Benefits with advising managers and employees on resolutions for specific problems relating to benefit programs.
  • Under Director of Benefits guidance, responsible for coordination of Annual Benefits Fair, Open Enrollment communication and initiatives.
  • Evaluate effectiveness of communication strategy to recommend and implement enhancements to increase employee understanding and awareness of benefits.
  • Act as resource for other HSL locations in explaining and promoting benefit programs. Provide support for other locations during open enrollment period to ensure consistent benefit processing across all sites.
  • Assisted with preparation and distribution of written and verbal information to inform employees of benefit programs
  • Participated in annual benefit renewal negotiation process including analysis of various cost sharing strategies
  • Coordinated HSL’s retirement savings program and communicate these benefits to employees Schedule on-site retirement planning educational series for all HSL locations. Assisted in annual compliance projects.
  • Participate in benefits surveys. Analyze data to suggest program
  • Conduct monthly new hire benefit orientation.
  • Assist in preparation of employee benefit budgets.
  • Supports Director of Benefits in researching, planning and implementing new Benefit programs.
Education and Training
Expected in 05/2008 to to
Bachelor of Science: Business
Bridgewater State University - Bridgewater, MA

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Resume Overview

School Attended

  • Bridgewater State University

Job Titles Held:

  • Director of Benefits
  • Benefits Manager
  • Benefits Analyst


  • Bachelor of Science

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