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Director of Benefits Resume Example

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DIRECTOR OF BENEFITS
Professional Summary

Summary: Highly experienced in design and administration in Benefits with a well-rounded background. Hands-on, results-oriented professional with excellent organizational, analytical, interpersonal and communications skills with a track record of significant contributions to organizational goals.

Skills
  • Microsoft Word, Excel, PowerPoint, Access and Outlook; PeopleSoft HRMS Versions 5.01, 6.0, 7.0 and 7.5; Query/Crystal Report Writer; ADP Workforce Now; ADP Enterprise and ADPR; ADP HR Perspective and HRizon; Workday HR System; Reportsmith; Empyrean Version 2
Work History
Director of Benefits, 11/2019 to 12/2020
Company Name – City, State
  • Designed benefits services and strategies for US & Canada; made recommendations and prepared proposals for new and improved programs based on institutional need and/or governmental changes.
  • Worked with third-party broker/consultants to implement and maintain benefits programs in US & Canada.
  • Developed and maintained relationships with all vendor partners, including CVS Caremark and BCBSTX.
  • Ensured programs were market competitive, aligned with business goals, consistently administered, and in compliance with company policies and government regulations.
  • Researched and developed strategy for all benefit programs - health and welfare, retirement, life insurance and disability plans - with the support of brokers and vendors.
  • Worked closely with Payroll Department to coordinate benefit related processes and procedures to assure accuracy and compliance.
  • Implemented benefits programs, ranging from the initial stage of gathering information through program implementation and evaluation that are compliant with all applicable federal, state and local laws.
  • Made recommendations for strategies/plan design changes to Benefit Committee.
  • Collaborate with HR and business leaders to understand their issues related to benefits.
  • Build and sustain collaborative relationships at multiple levels in the company.
  • Build trust by including others and keep focus on the success of the entire company.
  • Managed all benefits programs, policies, and procedures, including but not limited to welfare plans (health, dental, life and other voluntary plans), retirement programs and pension.
  • Planned all annual enrollment activities including but not limited to renewal, recommendations, communications, system updates, and roll out to employees.
  • Served as Project Manager for Empyrean Version 2 implementation.
  • Project Manager for BCBSTX and CVS Caremark implementations.
  • Worked with HR teams to assist with union negotiations or benefit analysis as necessary.
  • Managed employees assigned to support the Benefits Department, including a Sr.
  • Advised managers and employees on resolutions for specific problems relating to benefit program issues.
  • Provided information to employees on available retirement options, rules, and regulations, both mandatory and voluntary.
  • Oversaw leave of absence programs to ensure administration according to applicable federal laws and EthosEnergy procedures.
  • Coordinated development and implementation of programs, special projects, research studies, and other HR initiatives to identify best practices and process improvements in order to promote functional efficiency and productivity.
  • Served as HIPAA Privacy Officer.
  • Responsible for required audits related to retirement plans such as 401(k), Deferred Compensation Plan, and Pensions.
  • Assured Company remained in compliance with laws and regulations related to health/welfare, disabilities, leave of absences, and other benefit-related plans.
Benefits Manager, 01/2016 to 01/2019
Company Name – City, State
  • Managed and completed planning and implementation of annual open enrollment process, and analysis of benchmark data to determine competitiveness of benefit structure across U.S.
  • And Canadian locations.
  • Provided recommendations for benefit or compliance changes related to competitiveness and legal compliance directly to Executive committees for implementation.
  • Directly managed vendor relationships, including BCBS, CVS, Delta Dental and VSP to ensure excellent service was provided to employees for all benefits provided.
  • Developed, implemented, and communicated benefit or procedural changes with vendors; ensured prompt resolution of issues.
  • Acted as subject matter expert, serving as contact for employees pertaining to insurance questions and interpretation of billing issues; interacted internally with senior Executives, Human Resources Business Operations, Finance and IT, and interacted externally with benefits providers and vendors, consultants, payroll provider, and applicable union leadership.
  • Developed written communications materials for employees, and recommended and implemented new or modified plans and employee benefit policies.
  • Partnered with HRIS and other cross functional organizations to document and streamline processes.
  • Project Manager for MyADP implementation – tested and trained all HR Managers and developed User Guides for employees.
  • Managed benefit budget including processing/accurate payment of benefit invoices and expenses.
  • Designed, evaluated and modified benefits policies to ensure programs were current, competitive and in compliance with legal requirements.
  • Prepared annual benefit budget based on renewal costs, headcount trending, etc.
  • Completed annual compliance requirements such as non-discrimination testing, Form 5500, SARs, Annual Notices, SBCs, SPDs, etc.
Sr. Benefits Specialist, 01/2013 to 01/2016
Company Name – City, State
  • Designed, implemented, and maintained/monitored U.S.
  • Benefits programs, including medical, dental, life, accident, and disability insurances and 401(k) plan, as well as other benefits such as time off and wellness, in 4 primary locations.
  • Responsible for effective application of benefits processes and procedures, including service provider monitoring and management and corporate reporting as required.
  • Worked closely with Global Pension & Benefits Lead in Global Total Rewards Center of Expertise (COE) to define, review and implement the overall U.S. benefits strategy and specific benefits plans for all U.S employees.
  • Prepared and presented appropriate reports, business cases, and cost/benefit analysis on recommended changes to benefits strategy and plans.
  • Partnered with brokers to prepare negotiation materials recommendations and analysis for vendor selection.
  • Identified and implemented process efficiencies to effectively manage and contain costs of benefits plans.
  • Worked in collaboration with other functions (e.g., Payroll, Occupational Health), external providers, and COE representatives to implement standards and processes to administer benefits plans.
  • Validate system requirements and data accuracy to administer benefits plans.
  • Developed strategy to educate employees about benefits plans and enhance employee health and wellness, including preparing and presenting benefits-related employee communication materials.
  • Handled all Worker's Compensation Claims and developed Return to Work policy in conjunction with Health and Safety Managers.
  • Managed benefits carriers, including monitoring of costs and performance.
  • Participated in research and external benchmarking and keep abreast of U.S.
  • Benefits-related legislative environment and market practices.
  • Ensured compliance with all regulatory requirements applicable to benefits plans, including employee notifications and government filings.
  • Served as administrator for all benefits plans, including interpreting plan provisions.
  • Coordinated meetings of 401(k) Committee and prepared meeting agendas and meeting materials.
  • Implemented new 401(k) vendor (Fidelity) and worked with the Workday team to develop interfaces to and from Fidelity's systems.
  • Contributed to corporate governance of U.S.
  • Benefits programs by providing reports, guidance, and expertise, as required, including serving as the key technical contact for the 401(k) Committee and to Global Total Rewards Center of Excellence on U.S. Benefits matters.
  • Oversaw and mentored 2 HR Coordinators on benefits-related issues.
  • Decreased worker's compensation fines 50% by improving reporting process
Manager, 01/2003 to 01/2013
Company Name – City, State
  • Responsible for daily administration of company-wide Health and Welfare Benefit Plans; assisted in design and communication of nation-wide health programs covering 50,000+ employees at 180 sites consisting of medical, dental, prescription drug, vision, mental health, life, AD&D, LTD, FSA and EAP, and disease management and wellness programs.
  • Provided support to 180+ operating company HR/Benefit personnel in the field and daily communication with providers, associates, consultants and management on plan issues/ resolutions.
  • Assisted in negotiating contracts with Health and Welfare vendors; ensured they met or exceeded agreed upon performance objectives.
  • Project Manager for BCBSIL implementation.
  • Coordinated annual enrollment process each year for Group Benefit Plans; planned, developed, and distributed communication materials and presentation in associate meetings.
  • Presented new hire orientation; trained associates joining company due to merger or acquisition.
  • Acted as Project Manager for implementation of company-wide biometric screening program with Quest Diagnostics.
  • Provided assistance and recommendations to management regarding specific claims, legal determinations and plan design alternatives.
  • Designed, implemented and communicated disease management and health/wellness programs to promote prevention, education and healthier lifestyles and reduce future medical plan cost.
  • Chaired Corporate Wellness Committee as well as serve as lead to Operating Companies to consult with them on their wellness initiatives.
  • Worked with consultants to design, implement and audit wellness and disease management programs, including maternity and case management program.
  • Planned, developed, and/or participated in area and industry surveys.
  • Advised and counseled management, HR and associates on benefits matters.
  • Designed, developed and championed health/wellness program, including Weight Watcher's at Work, semi-annual wellness challenges, annual health fair and monthly seminars at Corporate Office to promote prevention, education and healthier lifestyles.
  • Worked with Shared Services and operating company payroll personnel to accurately administer FSA program with proper data entry and administration; troubleshot issues.
  • Ensured H&W plans and contracts were up-to-date and within regulatory compliance with federal regulations (e.g.
  • ERISA, PPACA, HIPAA, COBRA and Section 125).
Education
Professional in Human Resources Certification (PHR)The University of Texas at Austin - City, State
Bachelor of Arts: PsychologyGraduated with High Honors, GPA: 3.86
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Resume Overview

School Attended

  • The University of Texas at Austin

Job Titles Held:

  • Director of Benefits
  • Benefits Manager
  • Sr. Benefits Specialist
  • Manager

Degrees

  • Professional in Human Resources Certification (PHR)
    Bachelor of Arts : Psychology

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