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Director, Learning and Development Resume Example

Resume Score: 80%

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Nick
Murray
  • https://www.linkedin.com/in/nickcmurray/
Professional Summary

Education and instruction, in all its forms, has been my greatest and most successful contribution to the companies for which I've worked, and organizations with which I've partnered. After having demonstrably elevated all communications with precise research and extreme clarity at OneDigital | HR Consulting, including customized client newsletters and labor law updates, I was charged with development, facilitation, and oversight of a monthly series of live academic and consultative webinars open to thousands of clients and prospects. Enthusiastically, I reformatted the series, enhanced the quality, made it more interactive, and as a result raised the annual viewership by nearly 50%. Beyond that, I developed and implemented an online harassment training system, used and enjoyed by clients around the country who all achieved their harassment training compliance upon completion.

I'm also a graduate of Columbia University where I earned my B.A. in philosophy, focusing on ethics and epistemology. Rigorous academics energize me—it's simply who I am. Further, my various roles with the Irvine Chamber of Commerce's Education Committee and Ethics Program have made a difference to countless business owners and students entering the workforce. Every day is an opportunity to learn, grow, and make a positive, floor-raising impact on both people and businesses. I cherish education. I'm devoted to it. I'm a lifelong learner who is committed to helping others succeed.

Skills
  • E-Learning Developer
  • Curriculum design
  • Course material creation
  • Training program development
  • Process improvement
  • Problem resolution
  • Project organization
  • Supervision
  • Managing communications channels
  • Strategic planning
  • Copywriting
  • Editing
  • Corporate communications
  • Research
  • CRM
Education
Columbia University in The City of New YorkNew York, NYBachelor of Arts: Philosophy

Emphasis: Ethics, Epistemology

Accomplishments
  • 2020 Above & Beyond award winner (2000 employees. 275 leadership award candidates. 5 winners.)
Work History
OneDigital- Director, Learning and Development
Irvine, CA09/2019 - 07/2020
  • Demonstrates proficient knowledge of instructional design, experience creating training and curricula with a focus on improving leadership, organizational learning, and critical HR functions.
  • Proactively interface with the key stakeholders and business teams to understand business changes that that will influence L&D design and drive future improvements.
  • Ensure existing and new courses are currently compliant, mitigating risk.
  • You will serve as a key leader, ensuring our customers receive the necessary educational experiences to quickly realize initial value from our programs and maximize the value of our product and services over time.
  • Build and manage a certification program for L&D catalog.
  • Ensure programs are delivered with the highest quality to build customer confidence, satisfaction, and trust.
  • Evaluate and improve program effectiveness through defined KPIs, testing and customer feedback.
  • Manages monthly and custom quarterly webinar production, rehearsal, and live presentations.
  • Moderates all live webinars.
  • Promotes, tracks, and authorizes clients' and prospects' webinar participation.
OneDigital- Senior Manager, Client Services
Irvine, CA08/2017 - 09/2019
  • Centralized focus on responding to program satisfaction regarding existing partner clients through regular and frequent communication with C-Suite contacts.
  • Regularly presents on-site at clients in both a training and reporting capacity.
  • Analyzes utilization reports and statistics of partner clients to help achieve the client services department's objectives, while providing meaningful feedback to clients.
  • Maintains and supports partner program relationships; communicates with sponsors to promote relationships; keeps immaculate inventory of corresponding records.
  • Produces customized solutions and programs to clients across all industries with various HR needs.
  • Website management including adding, removing, and revising content, as well as driving SEO.
ManagEase- Operations Manager
Irvine, CA11/2004 - 06/2017
  • Experienced in building a collaborative and creative environment for a team with strong analytical, problem solving, and decision-making skills.
  • Identifies opportunities and areas of focus for balanced business growth.
  • Schedules print jobs, coordinates proper mix of mailers, designs and produces fresh mail pieces as well as conceptualizes promotional offers.
  • Maintains inventory and historical campaign records.
  • Research, data profiling, demographic analysis, list seeding if necessary, and price negotiations.
  • Web site design and optimization.
  • Develops brand recognition.
  • Experienced with special projects requiring confidential and sensitive information.
  • Maintains a high degree of knowledge about competitive products, pricing, and company positioning.
  • Attends and manages tradeshows and networking events.
  • Stays current by participating in seminars, trainings, and other continuing education opportunities.
  • Creates annual department budget and oversees effective fiscal management.
  • Provides customized reports of all marketing related endeavors to CEO.
  • Maintains immaculate CRM database with thousands of lead and client records.
  • Edits all press releases and publications.
  • Interfaces with several chambers of commerce to generate leads and contribute to local business communities.
Affiliations
  • Speaker and Evaluator, Toastmasters International
  • Member, Irvine Chamber of Commerce
  • CofoundingMember, Emerging Professionals Group, Irvine Chamber of Commerce
  • Recurring Emcee and Facilitator, Ethics Forum, Irvine Chamber of Commerce
  • Member, Education Committee, Irvine Chamber of Commerce
  • Test Proctor, Orange County Academic Decathlon
  • Marketing Assistant, Arts and Learning Conservatory
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • OneDigital
  • ManagEase

School Attended

  • Columbia University in The City of New York

Job Titles Held:

  • Director, Learning and Development
  • Senior Manager, Client Services
  • Operations Manager

Degrees

  • Bachelor of Arts : Philosophy

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