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director information technology and cybersecurity resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Intelligent IT Leader with 22 year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Skills
  • Manage a team of diverse, technical individuals, providing coaching, and individual growth.
  • Expert level understanding of Office 365 email, Azure Active Directory, SharePoint and other Office 365 suite applications.
  • Planning & Organizing
  • Supervision & Leadership
  • Relationship Building
  • Critical Thinking
  • Organizational Skills
  • Reliable & Trustworthy
  • Security Improvements
  • Expense Analysis
  • Thorough working knowledge of SPF, DKIM, DMARC and other email security protocols
  • Strong capability using Office 365 technologies to digitize and automate manual processes.
  • Expert level understanding of CyberSecurity, Identity Management, and Zero Trust Architecture
  • Ability to manage multiple simultaneous complex projects.
  • Ability to manage a budget, lower costs, and forecast future expenses based on business growth
  • Excel at working with departments to analyze process and workflows and convert into electronic processes
  • Experienced with compliance standards such as; PCI-DSS, HIPAA, GPDR, FISMA.
  • Strong understanding of selecting, configuring, and managing enterprise wide, wireless technologies in a high-density environment (Aruba, Ruckus, Cisco, Sonicwall, Unify).
  • Experience with installing configuring and managing multiple VMware ESXi clusters.
  • Ability to manage and configure network switch and firewall equipment in a complex environment with multiple networks and VLAN’s (Brands include Cisco, HP, Unify, Netgear, Meraki).
  • Experience with SAN technologies (EMC VNX, PureStorage, VMware VSAN).
  • Proficient in installation, support and system administration of Microsoft client and server operating systems
  • Experience with network services installation, support, administration, and troubleshooting (DHCP,DNS, File/Print, Group Policy).
Experience
Director Information Technology and Cybersecurity, 08/2019 - Current
Otay Recreation Ctr Chula Vista, CA,
  • Build and maintain relationships between the technology team and 21 different Construction and Insurance Divisions
  • Design and implement processes and procedures to improve efficiency, stability and end-user satisfaction
  • Responsible to ensure Continuous Vulnerability Management by updating and patching systems and software
  • Deploy MFA in Office 365 and other systems as appropriate ensuring strict procedures and risk- based controls for privileged access to maintain data and information security
  • Implement and manage strong Cybersecurity Awareness program for employees and monitor success of program using simulated phishing to identify high risk users
  • Rapidly shifted resources to provide secure remote access to company network resources, allowing employees to continue working efficiently during Covid-19 quarantine periods
  • Management and maintenance of network/server infrastructure utilizing VMware virtualization,
  • Active Directory, Azure AD, and other Office 365 technologies
  • Plan, coordinate, and communicate network and system changes to minimize impact to the business
  • Plan and Design data and system backups providing multiple restore options to ensure business continuity in the event of breaches and system failures
  • Monitor and manage network inventory to maintain a secure network and prevent un-authorized devices on LAN and WLAN
  • Design, develop and deploy multi-layered approach to Cybersecurity utilizing DNS filtering (Cisco
  • Umbrella), NGAV endpoint protection (Crowdstrike), URL rewriting, MS365 DLP policies, and AI driven cloud protection (MS 365 Defender)
  • Manage, Negotiate and control all IT related costs such as telephony, data circuits, software and licensing, end-user equipment, mobile devices, etc..
  • Responsible for maintaining a strong security score in MS O365 - All duties related to E-discovery compliance/Content Searches in O365 Security and Compliance - Utilize Apple Business Manager and MDM to maintain mobile device inventory and security for construction field services.
Information Technology Manager, 01/2013 - 07/2019
Foundation Partners Group City, STATE,
  • Build and maintain relationships between the technology team and the operations, marketing, and senior management teams
  • Provide leadership, growth paths and mentoring to the corporate IT staff to provide a high level of customer service as well as act as the technical leader
  • Manage multiple technology projects using PMI tools and creative solutions to bring projects in on time and on budget
  • Have a strong understanding of the businesses operational needs and implement technology solutions in support of these needs
  • Oversee all IT hardware, and software selection and purchasing
  • Oversee Helpdesk ensuring issues were resolved quickly exceeding customer expectations
  • Manage and negotiate with all IT vendors ensuring we received competitive pricing
  • Design and Manage WAN/LAN connectivity for over 110 remote locations ensuring %99.999 uptime (SonicWALL, Cisco, pfSense, OpenVPN) - Select, implement, and manage right-sized telephony solutions for varying sizes of Funeral
  • Homes ensuring reliable, cost effective solutions for over 110 locations with an annual budget of >$500k (UCAAS, Hosted PBX, On-Premise PBX, Unified Communications)
  • Spearhead process of integrating newly acquired Funeral Homes within the first week of purchase to include network connectivity, desktop AD integration and email migration into Office 365
  • Design, test, and execute Disaster Recovery plan preventing any outages and impact to business
  • Monitor and track network services and devices to ensure uptime and identify poorly performing circuits
  • Performed annual penetration, security, and phishing tests to identify any weakness in security and perform remediation to resolve identified issues.
Network Assistant Manager, 10/2011 - 01/2013
Loews Hotels At Universal Orlando City, STATE,
  • Ensure enterprise connectivity between the Universal Orlando Network and Loews Hotels Network - All operations associated with ensuring the highest possible reliability and security of the Local
  • Area Network, and associated servers and desktop units
  • The administration of the Local Area Network, associated servers and desktop units - Coordinates preventive and emergency maintenance related activity for all Local Area Network systems
  • Assists the Network Manager with the LHUO LAN and WAN networks, Conference and Guest area High Speed Internet including guest and employee internet usage
  • Ensure the integrity and availability of the Local Area Network technology
  • Selection, procurement and installation of all hard and software
  • Maintain, troubleshoot, and configure Cisco network equipment
  • The smooth, efficient, cost effective operation of Technology Services department to include; labor management, inventory control, product selection
  • Respond to, troubleshoot, and resolve critical system outages
  • Informs LHUO team members of scheduled maintenance and/or downtime associated with maintenance activity that will affect daily hotel or common support facility operation
  • Establishes and maintain consistent and secure clients.
Desktop/Network Tech, 07/2010 - 10/2011
Gaylord Palms Resort And Convention Center City, STATE,
  • Analyze internal customer requirements and recommend solutions that meet their needs at the most efficient level
  • Troubleshoot and solve network, PC hardware, and PC software issues across entire Gaylord
  • Palms campus
  • Maintain network and system related documentation and inventory databases
  • Image Desktops and Laptops using Norton Ghost
  • Install, configure, and troubleshoot printers and multi-function units
  • Maintain, troubleshoot, and configure Cisco network equipment
  • Manage and troubleshoot Active Directory related issues
  • Respond to, troubleshoot, and resolve critical system outages
  • Keep team and leaders up to date with issue status and delivery status of guest services
  • Deliver flawless service to Convention and Leisure guests while installing network and telephony services
  • Design and configure SharePoint 2010 to move knowledge documents and shared files from traditional SMB file shares into SharePoint portals.
Education and Training
Master of Arts: Corporate Communication and Information Technology, Expected in 03/2005
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Rollins College - Winter Park, FL
GPA:
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Bachelor of Science: Information Technology, Web Management, Expected in 07/2002
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University of Phoenix - Orlando, FL
GPA:
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ITIL Foundations Certification: , Expected in
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GPA:
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Cisco ICND: , Expected in 11/2007
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Help Desk Institute - Denver, CO
GPA:
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VMWare 5.0 Ultimate: , Expected in 11/2012
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VMTraining Institute, Bootcamp - Orlando, New Horizons, FL
GPA:
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Accomplishments

Commonly known as the “go-to” person in IT to “get things done”. Reduced costs of voice and data services with annual budget of >$500k company wide by 20 percent. Performed “turn around’s” of IT Departments with poor reputations into well-respected, reliable team’s, using ITIL based SOP’s, strong communication, and unique customer service experience. Came into a company with a very weak network security posture, at-risk systems, no security policies and quickly put in place policies and processes to secure the environment and stabilize the systems. Hands-on experience dealing with Ransomware and Data Breach, successfully remediating all systems by identifying the source and rebuilding critical systems. Successfully integrated over 70 acquired business with various levels of technology, into the corporate network, while maintaining established security standards and meeting the unique needs of each business and exceeding expectations of Senior Management. Oversight and execution of the migration of various email solutions into Microsoft Office 365 for over 70 unique acquisitions. (i.e. Google Apps to Office 365, hosted Exchange to Office 365, On-Prem Exchange to Office 365) Proven track record of using Cloud Computing to; streamline paper processes, replace expensive custom applications, saving the company seventy thousand dollars annually in one example. Manage implementation of campus wide highspeed Internet purchasing portal for 4 Diamond level resorts.

Languages
English :
Native/ Bilingual:
Negotiated :
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Spanish :
Professional:
Negotiated :
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Resume Overview

School Attended

  • Rollins College
  • University of Phoenix
  • Help Desk Institute
  • VMTraining Institute, Bootcamp

Job Titles Held:

  • Director Information Technology and Cybersecurity
  • Information Technology Manager
  • Network Assistant Manager
  • Desktop/Network Tech

Degrees

  • Master of Arts
  • Bachelor of Science
  • ITIL Foundations Certification
  • Cisco ICND
  • VMWare 5.0 Ultimate

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