Director Front Of Office Operation resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge. I’m a dedicated professional effective at building highly motivated teams, as well as leading cross-functional teams in afast-paced environment.
Director Front of Office Operation, 06/2015 to Current
TopgolfPhiladelphia, PA,
Managed a full service hotel with 186 rooms, restaurant and banquet
Planned daily operations and managed staff of up to 14 employees
Consistently meet and exceed revenue targets
Managed budget, payroll in the property
Increased overall Quality Assurance and Guest Satisfaction results
Researched and selected new products and inventory
Guest Services Manager, 01/2014 to 06/2015
Kimpton HotelsWinston Salem, NC,
Manage a smooth and organized operation of the Concierge, Bell Stand, Door and Valet departments, ensuring a level of service commensurate with a five-star hotel. Oversees the arrival and departure experience of all hotel guests. Ensures complete satisfaction of all guest requests and timely resolution of guest complaints. Liaison between the hotel vendors and the hotel. Maintains a financial department budget and staffing levels within hotel guidelines. Contributes to the profitability of the hotel through guest satisfaction.
Assistant Director of Housekeeping, 05/2012 to 08/2013
The Milford NYCCity, STATE,
Efficiently manage a department of 250 plus associates; including 7 Managers. • Ascertained proper inventory control of par stock, ordering and receiving. • Instrumental in ensuring a spotlessly clean and well maintain hotel on a 24/7 basis. • Investigated and resolved guest and employee inquiries and complaints in an empathetic manner. • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals. • Facilitated inter-departmental communication to effectively provide customer support. Identified individual development needs with appropriate training. • Fostered an environment, which encouraged continual process improvements. • Ensured product quality standards are met in all guestrooms, public space, and back of the house areas in the 1300 room hotel.
Director Front Office of Operations, 03/2008 to 05/2012
Denihan Hospitality GroupCity, STATE,
• Effectively plan, manage and led the operations of a 129-room hotel. • Achieve 100% guest (internal and external) satisfaction and ensure quality service. • Met/exceeded financial goals! Ranked # 43 Trip advisor * Ranked 2nd highest service score out of 13 hotels portfolio*Friendliness of Front desk high 90s * AOS score 82 in 2010. • Boosted desk sales by 35% by promoting and up selling from standard rooms to higher-value room.
Bachelor of Science: Business Administration and Management, General, Expected in 2000
New York Institute of Technology-Old Westbury - Old Westbury, New York

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • New York Institute of Technology-Old Westbury

Job Titles Held:

  • Director Front of Office Operation
  • Guest Services Manager
  • Assistant Director of Housekeeping
  • Director Front Office of Operations


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: