As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge. I'm a dedicated professional effective at building highly motivated teams, as well as leading cross-functional teams in afast-paced environment.
Director Front of Office OperationJul 2015 to Current Company Name － City, State
a full service hotel with 186 rooms, restaurant and banquet
daily operations and managed staff of up to 14 employees
meet and exceed revenue targets
budget, payroll in the property
overall Quality Assurance and Guest Satisfaction results
and selected new products and inventory
Guest Services ManagerFeb 2014 to Jul 2015 Company Name － City, StateManage a smooth and organized operation of the Concierge, Bell Stand, Door and Valet departments, ensuring a level of service commensurate with a five-star hotel. Oversees the arrival and departure experience of all hotel guests. Ensures complete satisfaction of all guest requests and timely resolution of guest complaints. Liaison between the hotel vendors and the hotel. Maintains a financial department budget and staffing levels within hotel guidelines. Contributes to the profitability of the hotel through guest satisfaction.
Assistant Director of HousekeepingJun 2012 to Sep 2013 Company Name － City, StateEfficiently manage a department of 250 plus associates; including 7 Managers. • Ascertained proper inventory control of par stock, ordering and receiving. • Instrumental in ensuring a spotlessly clean and well maintain hotel on a 24/7 basis. • Investigated and resolved guest and employee inquiries and complaints in an empathetic manner. • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals. • Facilitated inter-departmental communication to effectively provide customer support. Identified individual development needs with appropriate training. • Fostered an environment, which encouraged continual process improvements. • Ensured product quality standards are met in all guestrooms, public space, and back of the house areas in the 1300 room hotel.
Director Front Office of OperationsApr 2008 to Jun 2012 Company Name － City, State• Effectively plan, manage and led the operations of a 129-room hotel. • Achieve 100% guest (internal and external) satisfaction and ensure quality service. • Met/exceeded financial goals! Ranked # 43 Trip advisor * Ranked 2nd highest service score out of 13 hotels portfolio*Friendliness of Front desk high 90s * AOS score 82 in 2010. • Boosted desk sales by 35% by promoting and up selling from standard rooms to higher-value room.
Bachelor of Science, Business Administration and Management, General2000New York Institute of Technology-Old Westbury － City, State
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New York Institute of Technology-Old Westbury
Job Titles Held:
Director Front of Office Operation
Guest Services Manager
Assistant Director of Housekeeping
Director Front Office of Operations
Bachelor of Science , Business Administration and Management,General 2000
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