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DIRECTOR- DOCUMENTATION, INFORMATION & ACCESS SERV Resume Example

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DIRECTOR- DOCUMENTATION, INFORMATION & ACCESS SERV
Professional Summary

Forward-thinking Business Development Manager with over ten years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Talented project manager, successful at tackling complex problems with tenacity and sound judgment. Offers distinguished research and analytical skills.

Skills
  • Marketing Strategy
  • Sales Opportunities & Presentation
  • Knowledge of Medicare
  • Software Programs
  • Contract Negotiation
  • Resource Management
  • Client/Customer Relations
  • Control Systems
  • Cold Calling
  • Collaboration/Teamwork
  • Strategic Planning & Special Events
  • Market Trends
  • Brand-building strategies
  • Rapport and relationship buildings
  • Communications Skills
  • Sales Experience
  • Follow-up
Work History
08/2017 to 02/2020DIRECTOR- DOCUMENTATION, INFORMATION & ACCESS SERVOFFICE OF THE CABINET | Kingston, Jamaica
  • Responded promptly and accurately to information requests received via telephone, e-mail, mail-ins, follow-ups and walk-ins.
  • Recommended and implemented solutions for budgeting and resource management, resulting in 50% reduction in spending.
  • Reviewed, analyzed and evaluated capabilities of business systems, that provided better solutions for over 5 departments/20 units.
  • Led cross functional teams in delivering strategic initiatives, clearly defined processes, improved systems and policies.
  • Managed 12 staff to successfully develop and implement policies and procedures that aligned with business priorities.
  • Analyzed and documented business processes and implemented new approaches to workflows that facilitated better delivery of information to clients.
  • Collaborated with software development teams to make significant functional enhancements to system.
  • Created, planned and implemented several projects and programs through teamwork collaboration.
  • Performed other administrative and managerial duties as required.
11/2012 to 03/2020BUSINESS OWNERWARDROBE ESSENTIALS, JAMAICA | Kingston, Jamaica
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Planned and executed Business Plan, established and managed a new retail business.
  • Sourced initial funding to get business up and running while prioritizing and allocating valuable resources to meet business target.
  • Organized promotional events and interacted with community which increased brand awareness and acquired new business partners, clients and increase sales volume.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Devised new promotional approaches through branding, boosting customer numbers and market penetration.
  • Integrated logistic systems into company processes to improve operations and manage price changes.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Established sales goals and strategies that contributed to 50% increase growth in sales and profitability.
  • Maintained excellent customer and vender relationships.
  • Planned and implemented strategies for purchasing, pricing, marketing and advertising.
  • Stayed current with market trends and to capitalized on emerging opportunities.
01/2019 to 06/2019CONSULTANT- BUSINESS DEVELOPMENT & MARKETING WILLIAMS REALTY SERVICES | Hartford, CT
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Identified and analyzed project risks and developed mitigation strategies.
  • Generated new business with marketing initiatives and strategic plans.
  • Collaborated with team to develop new strategies to capitalize on emerging customer and market trends.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
  • Planned and implemented studies to assess market conditions and evaluated results to enhance marketing campaigns.
  • Worked with marketing teams to create, deploy and optimize effective campaigns for clients.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
04/2005 to 07/2017ASSISTANT COORDINATOROFFICE OF THE CABINET | Kingston, Jamaica
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Prepared digital files, physical documents and work requests in compliance with company guidelines.
  • Conduct technical research that guided decision-makers and improved business and policy decisions.
  • Coordinated and managed over 200 special events including meetings, workshops and seminars.
  • Worked cross-functionally with teams to design, develop, edit website/social media content.
  • Worked with supervisor to assess staffing and budget needs and determine best courses of action.
Education
07/2017Master of Laws | International RelationsChina Foreign Affairs University, Beijing
  • Received Chinese Scholarship Council Award 2016/17
11/2012Master of Arts | Library And Information ScienceUniversity of The West Indies, Kingston
  • Completed Internship at the University of Toronto Libraries, Ontario, Canada
02/2005Bachelor of Arts | English Literature And International RelationsUniversity of The West Indies , Kingston
  • Graduated Second Class Honors
Languages

English, French, Mandarin

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Resume Overview

Companies Worked For:

  • OFFICE OF THE CABINET
  • WARDROBE ESSENTIALS, JAMAICA
  • WILLIAMS REALTY SERVICES

School Attended

  • China Foreign Affairs University
  • University of The West Indies

Job Titles Held:

  • DIRECTOR- DOCUMENTATION, INFORMATION & ACCESS SERV
  • BUSINESS OWNER
  • CONSULTANT- BUSINESS DEVELOPMENT & MARKETING
  • ASSISTANT COORDINATOR

Degrees

  • 07/2017 Master of Laws | International Relations
    11/2012 Master of Arts | Library And Information Science
    02/2005 Bachelor of Arts | English Literature And International Relations

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