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Direct Support Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Detail-oriented individual, passionate about providing strong customer support. Passionate about implementing policies and procedures. Motivated employee, coworker and leader. Enthusiastic about retaining a reputation for being reliable, hardworking and friendly.

Skills
  • Staff supervision
  • Schedule management
  • Organization
  • First Aid/CPR
  • Problem resolution
  • Team building
  • Customer service
  • MS Office
  • Safe and vault operation
  • Exceptional customer service
  • Currency and coin counter
  • Strong sense of banking ethics
  • Excellent communication skills
  • Reliable
  • Sales expertise
  • Strong work ethic
  • Energetic
  • Merchandising
  • Quality assurance
  • Highly motivated
  • Profit and loss accountability
Experience
Direct Support Supervisor, 03/2020 to 07/2020
The Mentor Network Elizabeth, PA,
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Supervised administrative staff of 15 Direct Support Professionals, delivering consistent coaching and mentoring to improve job efficiency.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Aided compilation of employee performance reviews to identify areas for training, provide feedback and set goals for improvement.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Created monthly schedules for 15 employees.
  • Completed monthly spend-downs for residents.
Client Care Coordinator, to
Bayada Home Health Care Lumberton, NC,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls and directed to designated individuals or departments.
  • Scheduled clients for treatment per Doctors request/orders.
  • Completed faxing and email needs for coworkers and Doctors.
Teller, to
Desjardins Group Sainte Marie, IL,
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Examined checks for identification and endorsement.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Served approximately 60 customers each shift, remaining composed and professional even in high-stress situations.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Maintained confidentiality of bank records and client information.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Counted daily funds with manual and machine-assisted methods.
  • Adhered to regulatory and company security and audit procedures.
  • Supplied tellers with coin and currency as needed.
Retail Store Manager, to
Rocky Mountain Chocolate Factory Durango, CO,
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Trained and developed employees through constructive feedback and focus on long-term career growth.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Reviewed register count and bank deposits for proper amounts of currency.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Used Point of Sale register system to complete transactions.
  • Oversaw disciplinary actions.
  • Counted and balanced registers.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Directed and supervised staff performance.
  • Created weekly schedules for employees.
Education and Training
Associate of Applied Science: Graphic Design, Expected in 05/2015
to
Cowley County Community College - Arkansas City, KS,
GPA:
: Graphic Design, Expected in
to
Tabor Colleg - Hillsboro, KS,
GPA:
High School Diploma: , Expected in 05/2011
to
Arkansas City High School - Arkansas City, KS
GPA:
Accomplishments
  • Awarded Most Improved Store 1x.
  • Awarded Employee of the Month 3x.
  • Awarded Manager of the Year 1x.

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Resume Overview

School Attended
  • Cowley County Community College
  • Tabor Colleg
  • Arkansas City High School
Job Titles Held:
  • Direct Support Supervisor
  • Client Care Coordinator
  • Teller
  • Retail Store Manager
Degrees
  • Associate of Applied Science
  • High School Diploma

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