direct support supervisor resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Detail-oriented Direct support professional adept in offering client assistance with daily living activities, transportation and overall well-being. Offering five years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior record of patient dedication and commitment to promoting comfort and quality care.

  • Behavior redirection
  • Care plan management
  • Case management experience
  • Community activities
  • Client safety and first aid
  • Client documentation
  • Compassionate client care
  • Knowledge of state regulations
  • Organization
  • Project Organization
  • Safety inspections
  • Communications
  • First Aid/CPR
  • Customer Service
  • Problem Resolution
  • Goal-oriented
  • Leadership
  • Processes and procedures
  • Complaint resolution
  • Issue and conflict resolution
  • Records management
  • Records maintenance
  • Staff supervision
  • Health information systems
  • Schedule management
  • Team management
  • Team building
11/2014 to Current
Direct Support Supervisor The Mentor Network Kokomo, IN,
  • Enhanced Client wellbeing by supporting participation in recreational activities.
  • Administered medications and treatment protocols.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Completed data entries in charts and logbooks to document client progress.
  • Transported client to doctor's appointments and to complete other related errands.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Monitored clients' progress to report necessary changes.
  • Prepared and accompanied client on public outings, managing safety, behavior and other activities.
  • Maintained calendar of social, recreational and educational events to enhance client lives.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Communicated with clients with compassion while keeping medical information private.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Directed daily operations at facility caring for more than 15 individuals.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
05/2013 to 11/2014
Culinary Specialist Licking Memorial Health Systems Hanover, OH,
  • Cleaned, sanitized and maintained food storage, preparation and serving areas.
  • Prepared and served meals to around 90 service members each mealtime.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies, dietary restrictions, and gluten intolerance.
  • Developed recipes and menus to meet consumer demand and align with culinary trends.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
06/2008 to 05/2013
Sales Associate Basic American Foods Waldon, CA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
07/2007 to 05/2008
Server Oakleaf Village Of Raleigh Georgetown, TX,
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Education and Training
Expected in 05/2009
High School Diploma:
Wood River Rural High School - Wood River, NE
  • First Aid/CPR
  • MANDT certified
  • 40 Hour Med-Aid

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Resume Overview

School Attended

  • Wood River Rural High School

Job Titles Held:

  • Direct Support Supervisor
  • Culinary Specialist
  • Sales Associate
  • Server


  • High School Diploma

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