direct support staff resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) XXX-1000,
  • Quick Learner
  • Hard working and dedicated
  • Very positive attitude
  • Ability to approach and engage in conversation with anyone
  • Outgoing and open to learning new tasks

Detail-oriented Home Care professional adept in offering client assistance with daily living activities, transportation and overall well-being. Offering 5 years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior record of patient dedication and commitment to promoting comfort and quality care.

Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Prepared to launch career in healthcare with reputable organization.

Attentive supervisor with 7 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Accomplished Management professional specializing in creating, launching and operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance.

  • Clients
  • Medical assisting
  • Phlebotomy
  • Safety
  • Client safety and first aid
  • Behavior redirection
  • Care plan management
  • Administering medication
  • Client documentation
  • Knowledge of state regulations
  • Case management experience
  • Quality program protocols
  • Appointment setting
  • Inventory coordination
  • Patient transportation
  • Body mechanics knowledge
  • Problem resolution ability
  • Wound care expertise
  • Infection control standards
  • Flow sheet charting
  • Diabetes management
  • Geriatric treatment knowledge
  • Personal and professional integrity
  • Broad medical terminology knowledge
  • Medical assisting specialist
  • Patient care planning
  • Sterilization techniques
  • Blood Withdrawal certification
  • Team leader
  • Clinical training
  • Intravenous Therapy and Blood Withdrawal Certification
  • Setting appointments
  • Basic Life Support Certification
  • Self-discipline
  • Confident public speaker
10/2019 to Current Direct Support Staff Accessible Space, Inc. | Rochester, MN,
  • Taking care of individuals with disabled disabilities and helping them live the closest to a normal life as possible.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Monitored clients' progress to report necessary changes.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Participated in unit based Quality Assurance Program.
  • Analyzed facility activities and data to properly assess risk management and improve services.
  • Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.
07/2013 to 10/2019 Manager Hyatt Hotels Corp. | Alexandria, VA,
  • Ensuring all freight is accounted for, stocked and available for the customer.
  • Making sure my department is safe and doesn't cause any safe hazards to my customers.
  • Greeting them and making sure they want to come back.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
04/2011 to 02/2013 Caregiver Community Living Centers, Inc. | Madison Heights, MI,
  • Traveling to clients home to help take care of them and ensure they are taking their medicine and ensuring their safety.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Transported patients to and from medical, dental and personal care appointments.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Education and Training
Expected in 12/2019 to to Certificate | Phlebotomy Carl Sandburg College, Galesburg, IL GPA:
Expected in 06/2013 to to High School Diploma | North high school, Davenport, IA GPA:
Expected in 12/2020 to to Associate of Applied Science | Medical Assisting Carl Sandburg College, Galesburg, IL GPA:
Activities and Honors

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Resume Overview

School Attended

  • Carl Sandburg College
  • North high school
  • Carl Sandburg College

Job Titles Held:

  • Direct Support Staff
  • Manager
  • Caregiver


  • Certificate
  • High School Diploma
  • Associate of Applied Science

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