Direct Support Staff Resume Example Achievement Unlimited

DIRECT SUPPORT STAFF

Summary

Quick Learner
Hard working and dedicated
Very positive attitude
Ability to approach and engage in conversation with anyone
Outgoing and open to learning new tasks

Detail-oriented Home Care professional adept in offering client assistance with daily living activities, transportation and overall well-being. Offering 5 years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior record of patient dedication and commitment to promoting comfort and quality care.

Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Prepared to launch career in healthcare with reputable organization.

Attentive supervisor with 7 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Accomplished Management professional specializing in creating, launching and operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance.

Skills

Clients
Medical assisting
Phlebotomy
Safety
Client safety and first aid
Behavior redirection
Care plan management
Administering medication
Client documentation
Knowledge of state regulations
Case management experience
Quality program protocols
Appointment setting
Inventory coordination
Patient transportation
Body mechanics knowledge
Problem resolution ability
Wound care expertise

Infection control standards
Flow sheet charting
Diabetes management
Geriatric treatment knowledge
Personal and professional integrity
Broad medical terminology knowledge
Medical assisting specialist
Patient care planning
Sterilization techniques
Blood Withdrawal certification
Team leader
Clinical training
Intravenous Therapy and Blood Withdrawal Certification
Setting appointments
Basic Life Support Certification
Self-discipline
Confident public speaker

Education and Training

Certificate Carl Sandburg CollegeGalesburg,IL,Phlebotomy, 12/2019

High School DiplomaNorth high schoolDavenport,IA,06/2013

Associate of Applied ScienceCarl Sandburg CollegeGalesburg,IL,Medical Assisting, Expected in 12/2020

Experience

Achievement UnlimitedDirect Support Staff | Galesburg, IL10/2019 to Current

Taking care of individuals with disabled disabilities and helping them live the closest to a normal life as possible.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Monitored clients' progress to report necessary changes.
Worked to improve patient outlook and daily living through compassionate care.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Maintained clean and well-organized environment to promote client happiness and safety.
Participated in unit based Quality Assurance Program.
Analyzed facility activities and data to properly assess risk management and improve services.
Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans.

WalmartManager | Peoria, IL07/2013 to 10/2019

Ensuring all freight is accounted for, stocked and available for the customer.
Making sure my department is safe and doesn't cause any safe hazards to my customers.
Greeting them and making sure they want to come back.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Executed new training initiative to improve skills and develop leaders from within.
Led employee performance reviews and discussed improvement strategies with each team member.
Enhanced team member productivity by improving monitoring systems and motivational strategies.
Trained current employees on additional job positions to maintain coverage of roles at all times.

Caring Senior ServiceCaregiver | Galesburg, IL04/2011 to 02/2013

Traveling to clients home to help take care of them and ensure they are taking their medicine and ensuring their safety.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
Monitored vital signs and medication use, documenting variances and concerning responses.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Transported patients to and from medical, dental and personal care appointments.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.

Resume Overview

Companies Worked For:

Achievement Unlimited
Walmart
Caring Senior Service

School Attended

Carl Sandburg College
North high school

Job Titles Held:

Direct Support Staff
Manager
Caregiver

Degrees

Certificate
High School Diploma
Associate of Applied Science

Direct Support Staff Resume Example

Resume Score: 80%

Resume Overview

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