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Direct Support Staff Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am a reliable Care Provider with 1 and half years of experience providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Dedicated to patient safety and wellness. I am also hardworking and knowledgeable call center representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. I am an outgoing Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.

Skills
  • Great Listener
  • Fast Learner
  • Menu knowledge
  • Liquor, wine and food service
  • Table setting arrangements
  • Behavior redirection
  • Client safety and first aid
  • Community activities
  • Knowledge of state regulations
  • Compassionate client care
  • File management
  • Patient transportation
  • Drug administration trained
  • Personal and professional integrity
  • Self-discipline
  • Technical troubleshooting
  • System documentation
  • Documentation and reporting
  • Data entry
  • Call center experience
  • Resolving issues
  • Customer communications
  • Payment processing
  • Professional telephone voice
Education and Training
Rio Grande High School Albuquerque, NM Expected in 07/2016 High School Diploma : - GPA :
Experience
Seven Hills Foundation - Direct Support Staff
Worcester, MA, 09/2018 - Current
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Administered all necessary medications as directed by care plan.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Accomplished clerical tasks, including inventory management, filing, copying and recordkeeping, to keep office operations smooth and efficient.
  • Provided direct patient care services while utilizing appropriate procedures, equipment and techniques.
  • Educated patients on safety concerns and helped achieve optimal results by demonstrating proper use of equipment and exercise routines.
  • Worked as part of team to execute proper care of body mechanics and safety of patient.
  • Recruited, trained and managed volunteers.
  • Contributed to community-focused public relations.
  • Provided caring companionship to elderly and developmentally disabled patients.
Clubcorp Club Operations, Inc. - Server
Bermuda Run, NC, 08/2017 - 09/2018
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
Ohsu - Call Center Representative
La Grande, OR, 03/2017 - 08/2017
  • Prepared, completed and processed customer account forms and database changes.
  • Documented customer inquiries and feedback, including service delivery suggestions, in company database.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered, screened and processed over 30 calls daily by using call management system and web-based communications.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Assisted 150+ callers per week in fast-paced environment.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Stonerise Healthcare Llc - Cook
Milton, WV, 08/2016 - 03/2017
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Operated all kitchen equipment safely to avoid injuries.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Created approximately 20 orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
  • Decorated cakes, cupcakes, tarts and pastries, and skillfully handled special order items.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Grilled and deep fried various foods, including fries, onion rings and chicken tenders.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.

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Resume Overview

School Attended
  • Rio Grande High School
Job Titles Held:
  • Direct Support Staff
  • Server
  • Call Center Representative
  • Cook
Degrees
  • High School Diploma