Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.

  • Care plan management
  • Knowledge of state regulations
  • Healthcare
  • Behavior redirection
  • Client safety and first aid
  • Community activities
  • Health Services
  • Client documentation
  • Compassionate client care
  • Crisis Management
  • Proper phone etiquette
  • Coordination skills
  • Client satisfaction
  • Calendar coordination
  • Project scheduling
  • Service scheduling
  • Skilled in epic software
  • Verbal and written communication
  • Administrative duties
  • Documentation skills
  • Phone inquiries
  • Data entry
  • CPR and First Aid certified
  • Emergency first aid
  • Pre-hospital first aid
04/2019 to 03/2020 Direct Support Specialist West Bay Residential Services, Inc. | Woonsocket, RI,
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Documented current patient information to update supervisers, including vital signs, behaviors and eating habits.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to disabled patients.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Documented client progress in charts and logbooks.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Monitored and reported clients' progress.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Assisted clients with allocating small expenses to prepare and assess budgetary needs.
  • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
  • Laundered clothing and bedding and changed linens multiple times per week to prevent spread of infection.
  • Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Consulted with department supervisors and staffing teams to evaluate needs and discuss corrective actions for individual concerns.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
02/2017 to 10/2019 Scheduler First Transit | Hamden, CT,
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Submitted new system orders and completed related paperwork.
  • Documented production volume, materials consumption and quality issues in the pharmacy to keep management well-informed and support proactive planning.
  • Verified prices and computed totals to complete accurate invoices.
  • Decreased work flow stoppage by monitoring member certifications, developing crew lines and training staff on preferential bidding systems.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Stocked, labeled and delivered medications to patients and caregivers.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Reviewed packages and medication bottles for proper labeling before distributing to patients.
  • Attended healthcare conferences and seminars.
03/2014 to 12/2016 Pharmacy Technician Dean Health | Sun Prairie, WI,
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Communicated with insurance companies for billing purposes.
  • Answered customer questions regarding medication.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Retrieved off-hour voicemails to address emergent customer needs.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Entered orders into system and filled medication orders.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
Education and Training
Expected in 06/2004 High School Diploma | Randallstown High School, Randallstown, MD GPA:

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Resume Overview

School Attended

  • Randallstown High School

Job Titles Held:

  • Direct Support Specialist
  • Scheduler
  • Pharmacy Technician


  • High School Diploma

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