Direct Support Specialist resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Skills
Care plan management
Knowledge of state regulations
Healthcare
Behavior redirection
Client safety and first aid
Community activities
Health Services
Client documentation
Compassionate client care
Crisis Management
Proper phone etiquette
Coordination skills
Client satisfaction
Calendar coordination
Project scheduling
Service scheduling
Skilled in epic software
Verbal and written communication
Administrative duties
Documentation skills
Phone inquiries
Data entry
CPR and First Aid certified
Emergency first aid
Pre-hospital first aid
Experience
Direct Support Specialist, 04/2019 to 03/2020 West Bay Residential Services, Inc. – Woonsocket, RI,
Prevented patient injuries by providing necessary restraints and appropriate supports.
Documented current patient information to update supervisers, including vital signs, behaviors and eating habits.
Supported and encouraged psychiatric patients to promote health and wellness.
Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to disabled patients.
Enhanced patient wellbeing by supporting participation in recreational activities.
Documented client progress in charts and logbooks.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Monitored and reported clients' progress.
Helped clients with personal needs from exercise to bathing and personal grooming.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Assisted clients with allocating small expenses to prepare and assess budgetary needs.
Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management.
Laundered clothing and bedding and changed linens multiple times per week to prevent spread of infection.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Consulted with department supervisors and staffing teams to evaluate needs and discuss corrective actions for individual concerns.
Revised production schedules to account for changing designs, shortages and other types of interruptions.
Scheduler, 02/2017 to 10/2019 First Transit – Hamden, CT,
Maintained daily calendars, set appointments with clients and planned daily office events.
Scheduled and confirmed appointments.
Submitted new system orders and completed related paperwork.
Documented production volume, materials consumption and quality issues in the pharmacy to keep management well-informed and support proactive planning.
Verified prices and computed totals to complete accurate invoices.
Decreased work flow stoppage by monitoring member certifications, developing crew lines and training staff on preferential bidding systems.
Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Stocked, labeled and delivered medications to patients and caregivers.
Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
Reviewed packages and medication bottles for proper labeling before distributing to patients.
Attended healthcare conferences and seminars.
Pharmacy Technician, 03/2014 to 12/2016 Dean Health – Sun Prairie, WI,
Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
Communicated with insurance companies for billing purposes.
Answered customer questions regarding medication.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Verified prescriptions by contacting physicians' offices and receiving approval.
Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
Retrieved off-hour voicemails to address emergent customer needs.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Established and updated patient profiles, including lists of medications and insurance details.
Communicated extensively with patients to provide assistance, support and instructions.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Efficiently processed cash register transactions for new and refilled prescription orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Reviewed and monitored patient medication files and lab data in hospital setting.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Entered orders into system and filled medication orders.
Calculated dosage, filled prescriptions and prepared prescription labels.
Education and Training
High School Diploma: , Expected in 06/2004 Randallstown High School - Randallstown, MD GPA:
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